Jeaundre Horn
Dealer Principal
Cape Town
Summary
Experienced with leading large-scale dealership operations and driving sales performance. Utilizes strategic planning and operational management to achieve organizational goals. Track record of team leadership, fostering collaboration, and enhancing customer satisfaction.
Reliable and motivated professional with passion for leading teams and driving excellence in automotive industry. Well-versed in business management and sales strategies, coupled with advanced skills in customer relationship management and financial oversight. Committed to fostering high-performance culture that maximizes revenue and enhances customer satisfaction.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Dealer Principal
Claremont Volkswagen
05.2017 - Current
- Enhanced customer satisfaction through the development of strong relationships and personalized service.
- Championed community engagement efforts, sponsoring local events and collaborating with charities to boost brand visibility.
- Led dealership to achieve top rankings in regional sales performance, outpacing competitors consistently.
- Launched customer-focused initiatives such as loyalty programs or satisfaction surveys leading to higher levels of client retention.
- Built a robust service department that delivered exceptional client experiences while driving repeat business.
- Reviewed monthly commission sheets, productivity reports, monthly forecasts and profit performance.
- Met with sales personnel daily to review previous day's results and current plan of action.
- Implemented data-driven decision-making processes for better business insights and results.
Warranty Administrator
Barloworld Ford Tygervalley
06.2016 - 05.2017
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
Service Advisor
Novel / County Ford
02.2015 - 05.2017
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Technical Administrator
Van Der Vyfer Transport
01.2014 - 01.2015
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Input data and processed system change to generate accurate reports.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
Education
High School Diploma -
Monument Park High
Cape Town 04.2001 -
Skills
Operations management
Recruitment strategies
Customer relations
Sales management
Performance appraisals
Workforce planning
Coaching and mentoring
Employee engagement
Profit maximization
Goal oriented
Teamwork
Problem-solving
Team building and motivation
Accomplishments
2020/2021 - Golden Circle, Service Manager of the year award (Volkswagen South Africa)
2022 - Claremont Holdings group Service Manager of the year
Certification
Advanced Parts and Service Manager
Timeline
Volkswagen International Certified Aftersales Management
10-2022
Advanced Parts and Service Manager
12-2021
Dealer Principal
Claremont Volkswagen
05.2017 - Current
Warranty Administrator
Barloworld Ford Tygervalley
06.2016 - 05.2017
Service Advisor
Novel / County Ford
02.2015 - 05.2017
Technical Administrator
Van Der Vyfer Transport
01.2014 - 01.2015
High School Diploma -
Monument Park High
04.2001 -
Similar Profiles
Vivienne PayneVivienne Payne
Volunteer at City Of Claremont - Camp ClaremontVolunteer at City Of Claremont - Camp Claremont
Sophia LeeSophia Lee
Intern at Studio ClaremontIntern at Studio Claremont
Janice RossJanice Ross
RN at Claremont Manor Retirement CommunityRN at Claremont Manor Retirement Community