Jeanne Ghislaine Tchokouatou
Pretoria
Summary
Driven by a compassionate approach and a results-driven mindset, I leveraged skills in Personal Hygiene Assistance and Team Collaboration to enhance patient well-being and satisfaction at Britz Irene. My tenure is marked by implementing efficient care strategies that improved client quality of life, underscoring my commitment to excellence in elderly caregiving.
Overview
22
22
years of professional experience
Work History
Elderly Caregiver
Britz Irene
06.2024 - 07.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Elderly Caregiver Volunteer
Sister Mandla and Sister Lydia
04.2024 - 06.2024
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
- Enhanced elderly residents'' well-being by providing compassionate care and companionship.
- Ensured a healthy diet for elderly individuals by preparing nutritious meals tailored to dietary restrictions or preferences when needed.
- Promoted physical wellness among residents by assisting in exercise programs specifically designed for older adults.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Assisted seniors with mobility challenges by providing necessary support during transfers and ambulation.
- Collaborated with healthcare professionals to develop personalized care plans tailored to each individual''s needs.
- Managed emergency situations effectively, quickly responding to incidents and coordinating appropriate support for elderly clients.
- Supported seniors in maintaining their independence by facilitating participation in various activities and social events.
- Improved seniors'' quality of life by assisting with daily tasks, such as bathing, dressing, and meal preparation.
- Facilitated effective communication between residents, family members, and healthcare professionals through clear documentation and regular updates on client status.
- Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
- Collaborated with volunteer program coordinators to improve overall service delivery by sharing insights from hands-on experience and assisting in the development of new initiatives.
- Offered companionship and kindness to elderly patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Maintained clean, safe, and well-organized patient environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Laundry and Dry Cleaning Manager
Sinansel Tisa Consulting Cc (Sinansel Express)
01.2016 - 09.2022
- Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
- Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
- Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
- Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
- Collaborated with vendors to negotiate favorable contracts for laundry supplies and equipment purchases.
- Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
- Fostered an inclusive work environment by promoting open communication among team members.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
- Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Trained new employees on company policies, procedures, and best practices within the laundry department.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
- Mentored junior staff members in their career development by sharing industry expertise and offering guidance on professional growth opportunities.
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Coordinated with other departments to ensure seamless integration of laundry services into overall hotel operations.
- Assisted in the development of marketing materials highlighting the benefits of the organization''s laundry services.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Assisted with unloading and loading customer laundry items.
- Operated machines correctly by following machine instructions and safety regulations.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Delivered superior customer service by responding to inquiries and complaints.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Cleaned machine filters and lubricated equipment.
- Collected soiled linens and clothing and pretreated stains.
- Monitored customer laundry loads to reach proper wash cycle times.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Tested machines and made minor adjustments, keeping equipment functional.
Secretarial Assistant
Brave Ladies Trading
01.2014 - 12.2015
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Collaborated with team members on various projects, contributing to successful outcomes.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Facilitated clear communication between departments by drafting professional memos and correspondence.
- Managed relational database to store information for reference, reporting, and analysis.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Receptionist
Sinansel Tisa Consulting ( Sinansel Forest Guest House)
01.2010 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Secretary
Happiness Trading and Project
01.2006 - 12.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Temporary Secretary
University Teaching Hospital of Yaounde Cameroon
01.2003 - 12.2004
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Certificate - Dementia Workshop, First Aid Level 1, COVID-19 Tr,
Home Life Care Company
246 Villagers Avenue Eersterust Pretoria South Afr07.2024
Secretarial Office -
Mac Darwin
Douala/ Cameroon 12.2004
Certificate In Social And Family Economics -
Siantou Institute of Technology
Yaounde/ Cameroon 06.2004
National Senior Certificate -
Institute Rene Graffin (IRG)
Yaounde/ Cameroon 06.2002
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Dementia Care
- Activities of Daily Living
- Patient Care
- First aid and safety
- End of life care
- Social interaction
- Safe Patient Transportation
- Alzheimer's support
- Palliative Care
- Nutrition monitoring
- Stroke Recovery Assistance
- Diabetes Care
- Cooking meals
- Attentive to People
- Team Collaboration
- CPR Certification
- Blood Glucose Monitoring
- Personal Care Worker (PCW)
- First Aid Certification
- Diet and Nutrition
- Emergency Response
- Personal Care Worker
- Personal Care Homemaker (PCHM)
Languages
English, French
Bilingual or Proficient (C2)
Additional Information
References
1- Home Life Care Company
Vee Williams Nyamutamba
Cell (+27) 079 228 2368
2- AD Care Medifrail Equestria
Sister Lydia
Cell (+27) 081 072 8445
Sister Mandla
Cell(+27) 061 477 3697
Britz Irene
Cell (+27) 082 781 4034
Sinansel Tisa Consulting
Nana Myriam
Cell (+27) 071 864 5373
Siake Groupe
Siake Alex
Cell (+27) 073 983 7843
Timeline
Elderly Caregiver
Britz Irene
06.2024 - 07.2024
Elderly Caregiver Volunteer
Sister Mandla and Sister Lydia
04.2024 - 06.2024
Laundry and Dry Cleaning Manager
Sinansel Tisa Consulting Cc (Sinansel Express)
01.2016 - 09.2022
Secretarial Assistant
Brave Ladies Trading
01.2014 - 12.2015
Receptionist
Sinansel Tisa Consulting ( Sinansel Forest Guest House)
01.2010 - 12.2013
Secretary
Happiness Trading and Project
01.2006 - 12.2009
Temporary Secretary
University Teaching Hospital of Yaounde Cameroon
01.2003 - 12.2004
Certificate - Dementia Workshop, First Aid Level 1, COVID-19 Tr,
Home Life Care Company
Secretarial Office -
Mac Darwin
Certificate In Social And Family Economics -
Siantou Institute of Technology
National Senior Certificate -
Institute Rene Graffin (IRG)
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