Jeanette Govender
Manager
Boksburg,GP
Summary
Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Store Manager Trainee
Jet Cresta
02.2007 - 11.2007
- Improved employee retention rates by fostering a positive work environment that encouraged professional growth and development.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Branded Denim Specialist
Edgars Pavilion
03.2003 - 02.2007
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Ensured seamless customer experiences by managing returns, exchanges, and alterations of denim items efficiently and professionally.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Used in-store system to locate inventory and place special orders for customers.
Sales Personnel
Edgars La Lucia
05.2001 - 03.2003
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Mentored junior team members, providing guidance on best practices and technical expertise to support their professional growth.
Sales Manager
Isobel Gas
07.2020 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Operations Manager
Nike Factory Store East Rand
03.2015 - 07.2020
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Head Coach
Nike Factory Store Galleria
02.2009 - 03.2015
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Store Manager
Nike Factory Store Woodmead
06.2008 - 02.2009
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Foschini Northgate
11.2007 - 05.2008
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Certification - Import Export And Logistics Management
UCT
Cape Town 04.2001 -
Bachelor of Arts - Business Administration And Management
UNISA
Pretoria 04.2001 -
Skills
Computer Packages
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- SRM
- Internet
Education
UNISA, Diploma in Business Management, Financial accounting II, Business Administration I, II & III, Business Management I, II & III, Personnel Management, Mercantile Law, Industrial Relations, Financial Accounting I, Economics I & II, Marketing, End User Computing, Avonford Secondary School, Matric, 1994
Other Skills Acquired
- Effective communicator with a focus on consumer needs.
- Motivational leader with a track record of growing business from within.
- Skillful in tracking and measuring staff performance to enhance business growth.
Attitudes
- Highly self-motivated and disciplined.
- Thrives under pressure.
- Exceptional people skills.
- Effective delegator.
- Strong work ethic.
- Proven leadership and management ability.
- Strong communication and conflict resolution skills.
Summary Of Experience
- Sales Manager, Isobel Gas, 2020-Current
- Operations Manager, Nike Factory Store East Rand, 2015-2020
- Head Coach, Nike Factory Store Galleria, 2009-2015
- Assistant Store Manager, Nike Factory Store Woodmead, 06/2008-04/2009
- Store Manager, Foschini Northgate, 2007-05/2008
- Store Manager Trainee, EDCON Ormonde, 2007
- Store Manager Trainee, Jet Cresta, 2007
- Trainee Manager, Edgars Pavilion, 2005
- Branded Denim Specialist, Edgars Pavilion, 2003
- Sales Personnel, Edgars La Lucia, 2001
Timeline
Sales Manager
Isobel Gas
07.2020 - Current
Operations Manager
Nike Factory Store East Rand
03.2015 - 07.2020
Head Coach
Nike Factory Store Galleria
02.2009 - 03.2015
Assistant Store Manager
Nike Factory Store Woodmead
06.2008 - 02.2009
Store Manager
Foschini Northgate
11.2007 - 05.2008
Store Manager Trainee
Jet Cresta
02.2007 - 11.2007
Branded Denim Specialist
Edgars Pavilion
03.2003 - 02.2007
Sales Personnel
Edgars La Lucia
05.2001 - 03.2003
Certification - Import Export And Logistics Management
UCT
04.2001 -
Bachelor of Arts - Business Administration And Management
UNISA
04.2001 -
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