JEANETH IPELENG MUSWERE
RANDPARKRIDGE
Summary
I am an individual with great energy, highly organised and have developed a mature and responsible approach to any task I undertake, or situation I am resented with. I am eager to learn and enjoy overcoming challenges. Customer-focused Call Center Agent with experience in inbound sales. Proven ability to handle high-volume calls while maintaining exceptional customer service standards and achieving sales targets. Strengths include active listening, effective communication, problem-solving skills and multitasking capabilities. Previously contributed to increased customer satisfaction and retention rates through personalized service and proactive commitment to resolving issues.
Overview
18
18
years of professional experience
Work History
Receptionist / Admin
Sinamano
GAUTENG
06.2016 - 01.2025
- Scheduled appointments and maintained calendar for staff members.
- Ensured a clean and organized reception area for visitors' comfort.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Perform other clerical receptionist duties such as filling, photocopying and faxing
- Greeted visitors and managed front desk operations effectively.
Customer Care Consultant
vodacom (Quest outsourced
Johannesburg
03.2007 - 10.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Assisted customers with navigating the company website for locating products and services.
- Delivered customer support to high call load each shift.
- Educated customers where applicable to alleviate need for future contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Matric - English, Tswana, physical Science, mathematics, Geography, Biology
FORTE SECONDARY SCHOOL
01.2005
Skills
- Customer service
- Problem resolution
- Phone etiquette
- First call resolution
- Complaint handling
- Inbound customer service
Physical Address
95 RANDPARK DRIVE ROAD, RANDPARKRIDGE
Contact Details
0645372168, macwecweji@gmail.com
Personal Information
- Date of Birth: 05/22/87
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
Health
GOOD
Fluent Languages
- ENGLISH
- Tswana
- Sotho
- Zuu
Languages
English
First Language
References
- Quest (Vodacom Outsourced Company), Mr. Phillip, 0108000000, CALL CENTRE INBOUND CONSULTANT
- SINAMANO( PTY) LTD , NEWTON SINAMANO CALL 0762629207
Timeline
Receptionist / Admin
Sinamano
06.2016 - 01.2025
Customer Care Consultant
vodacom (Quest outsourced
03.2007 - 10.2014
Matric - English, Tswana, physical Science, mathematics, Geography, Biology
FORTE SECONDARY SCHOOL