Company improvement
Jeandre Coetser
Management
Witbank
Summary
Dynamic leader with proven expertise in operations management and team leadership honed and developed at Eastdene Liquor Wholesaler Witbank. Excelled in building high-performing teams and enhancing customer satisfaction through effective relationship building and problem-solving. Skilled in inventory management and staff training, significantly improving operational efficiency and fostering a culture of continuous learning and engagement.
Overview
6
6
years of professional experience
1
1
Language
Work History
Manager
Eastdene Liquor Wholesaler Witbank
12.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service or delivery.
- Receiving of goods, GRV stock received from suppliers, Stock adjustments.
- Price changes, Compete against other company's pricing and customer service.
- Daily cashup breakdown, Monthly cashup breakdown, Cash expenses breakdown.
- Supervising of sales and credit notes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment.
- Mentored junior team members, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, And continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree -
Magalies
Pretoria, South Africa 04.2001 -
Skills
Operations management
undefinedAdditional Information
I've had 2 jobs before i starting at Eastdene Liquor Wholesaler Witbank. I only added Eastdene due to staying with the company the longest, Reason for applying im seeking for something new where i can learn more and keep advancing and growing in the business.
Contact person for Eastdene Liquor Wholesaler Witbank
Manny Jardim
072 385 0841
Interests
Music
Chess
Novels
Self improvement
Learning new things
Chess, Reading Novels, Music
Chess: I used to play Chess a bit with the owner of the company, We used to play chess together to improve our vision and talk about company improvement that's also how i got to learning how to play as well, Im not excellent in playing chess but i do love playing.
Novels: I've been reading a Novel for a while now and it keeps me focused and calm, I also see it as improving my memory and helping to see the world from the novels point of view as well.
Music: I love listening to music it makes the day go better and helps improve everyone's work performance, It also keeps me focused on the task at hand.
Timeline
Manager
Eastdene Liquor Wholesaler Witbank
12.2018 - Current
No Degree -
Magalies
04.2001 -
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