Jean Mutyavavire
Johannesburg
Summary
Driven by a results-focused approach, I leveraged my problem-solving and excellent communication skills at Dr C Shaba Inc to enhance patient care and streamline processes. Collaborating effectively with teams, I contributed to improved treatment outcomes and customer satisfaction, showcasing my ability to multitask and remain calm under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Dr C Shaba Inc
South Africa
02.2023 - Current
- Maintained accurate records of all patient interactions, including medication administration, treatments provided, and observations made during shifts.
- Collaborated with interdisciplinary care teams , contributing valuable insight and expertise to facilitate optimal treatment outcomes.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
- Assisted in the development of individualized care plans to address each patient''s unique needs and goals.
- Billing and account queries
- Online file management
- Provided 5'star front office assistance
Went on to a
Parental Sabbatical
Customer Service Representative
Solvue-IT
South Africa
01.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Junior Customer Services Representative
MMJ Consulting
Johannesburg, South Africa
01.2019 - 01.2020
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Assistant Office Administrator
University Of Johannesburg, Bunting Road Campus
Johannesburg, South Africa
01.2014 - 12.2015
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Helped maintain a positive working atmosphere by actively participating in team-building activities organized within the company.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Reconciled account files and produced monthly reports.
Education
Bachelor of Arts - Accounting
University of Johannesburg
Johannesburg, South Africa03.2014
High School Diploma -
Aurum International, Cambridge Accreditation
Johannesburg, South Africa2010
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Microsoft Office
- Customer Relations
- Critical Thinking
- Calm Under Pressure
- Multitasking Abilities
- Computer Skills
- Excellent Communication
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Red Cross First Aid Training - 2024
Additional Information
Drivers License - Yes
Languages
English
Bilingual or Proficient (C2)
Timeline
Patient Care Specialist
Dr C Shaba Inc
02.2023 - Current
Customer Service Representative
Solvue-IT
01.2020 - 09.2021
Junior Customer Services Representative
MMJ Consulting
01.2019 - 01.2020
Assistant Office Administrator
University Of Johannesburg, Bunting Road Campus
01.2014 - 12.2015
Went on to a
Parental Sabbatical
Bachelor of Arts - Accounting
University of Johannesburg
High School Diploma -
Aurum International, Cambridge Accreditation