Summary
Overview
Work History
Education
Skills
Educational Qualifications
Dependants
Church Denomination
Personal Information
Software
Certification
Timeline
Generic
Jean Erasmus

Jean Erasmus

Field Service Technician
Brooklyn

Summary

Helpful professional commended as valuable team player with expertise in Digital Printing and FIeld Service Engineer. Ready to bring 30 years of relevant work experience to new position in Printing industry in Cape Town or surrounding area.

Overview

25
25
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Field Service Technician

Graphics Supply World
12.2024 - Current
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Digital Print Technician

Afromobility Services
06.2024 - 12.2024
  • Skillfully managed multiple projects simultaneously without compromising attention-to-detail or quality control measures.
  • Performed routine maintenance on digital printers, ensuring optimal performance and longevity of the equipment.
  • Maintained a clean, organized workspace to promote safety and prevent accidents during the printing process.
  • Streamlined workflow for increased productivity by optimizing file preparation and print settings.
  • Contributed to company sustainability initiatives through conscientious material usage practices, reducing environmental impact where possible.
  • Assisted in training new staff members on proper techniques and best practices for digital printing processes.
  • Enhanced print quality by performing color calibration and maintaining digital printing equipment.
  • Adhered to tight deadlines, prioritizing tasks effectively to meet customer expectations consistently.
  • Collaborated with design team to ensure optimal print results, providing technical expertise on file setup and substrate selection.
  • Delivered high-quality prints consistently by adhering to established production standards and guidelines.
  • Provided exceptional customer service throughout the entire project lifecycle from initial consultation through final delivery, fostering long-term relationships with clients.

Digital Print Technician

24Hr Media
08.2023 - 03.2024
  • Worked closely with other technicians in a team environment, sharing knowledge and assisting with complex projects as needed.
  • Skillfully managed multiple projects simultaneously without compromising attention-to-detail or quality control measures.
  • Continuously sought opportunities to expand personal expertise and stay current on industry trends by attending relevant workshops or conferences, further enhancing the value provided to clients and colleagues.
  • Performed routine maintenance on digital printers, ensuring optimal performance and longevity of the equipment.
  • Streamlined workflow for increased productivity by optimizing file preparation and print settings.
  • Demonstrated adaptability in handling various types of substrates, accommodating diverse client needs successfully.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.

Durst Field Service Engineer

Durst
02.2022 - 08.2022
  • Due to economic down turn due to load shedding.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.

Dtp Operator

Action Retail Company
11.2021 - 01.2022
  • Company being sold

Field Service Engineer and Sale Representative

Falcon
02.2020 - 06.2021
  • Technician on large format and small format printing
  • Responsible for converting machines to new ink
  • Provide training for Operators
  • Repair and Rebuild Machines
  • Media sales and inks sales
  • Staff cut backs due to covid.

DTP operator

Way Up Front
07.2019 - 02.2020
  • Setting up files for print and manufacturing of Point of Sale
  • Setting up files for yield on jobs and cut files for Esko cutter

Technician & Sales

FALCON
04.2017 - 06.2019
  • Technician on large format and small format printing
  • Responsible for converting machines to new ink
  • Provide training for Operators
  • Repair and Rebuild Machines
  • Media sales and inks sales

Technician

GSW
06.2015 - 03.2017
  • Technician on large format and small format printing
  • Responsible for converting machines to new ink
  • Installing new machine
  • Provide training for Operators
  • Repair and Rebuild Machines

Technician

Mimaki
03.2009 - 06.2014
  • Company Overview: Best In 1Graphics Media Supplies
  • New Machine Sales
  • Technician on large format and small format printing
  • Responsible for converting machines to new ink
  • Installing new machine
  • Provide training for Operators
  • Repair and Rebuild Machines
  • Installing new software and training on software
  • Front office sales
  • Technical Sales
  • Rerolling of media
  • Slitting media to size
  • Best In 1Graphics Media Supplies

Technician

NSDS
04.2008 - 10.2009
  • Technician on large format and small format printing
  • Responsible for converting machines to new ink
  • Installing new machine
  • Provide training for Operators
  • Repair and Rebuild Machines

Production Manager

OMNIGRAPHICS EXPRESS
11.2000 - 03.2008
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Managed budgeting and cost control measures for production department, staying within financial targets.

Education

Senior Certificate - Afrikaans First Language (HG), English Second Language (HG), Economics (SG), Business Economics (SG), Accounting (SG), Woodwork (SG)

Maitland High

High School Diploma -

Durst
Lens Austria
04.2001 -

Skills

Troubleshooting and repair

Customer service

Technical analysis

Fault diagnosis

Equipment Repair

Problem-solving

Diagnostic testing

Electrical troubleshooting

Installation and maintenance

Equipment inspection

Safety assessment

System installation

Calibration procedures

Preventive Maintenance

Work order management

Repair and installation

Data collection

Teamwork and coordination

Project management

Timely reports completion

Educational Qualifications

Maitland High, Senior Certificate, 1995, Afrikaans First Language, HG, English Second Language, HG, Economics, SG, Business Economics, SG, Accounting, SG, Woodwork, SG, 01/01/09, Dilly Machine Manufacture, Installation of machine, Training of operator on software, Maintenance of machine, 01/01/13, Gongzheng, Installation of machine, Training of operator on software, Maintenance of machine, MS Excel, MS Word, MS Power Point, MS Outlook (E-mail), CS 6 Suite

Dependants

1

Church Denomination

Methodist

Personal Information

  • ID Number: 7806295057080
  • Date of Birth: 06/29/78
  • Driving License: Code B
  • Marital Status: Divorced

Software

Profiling

Workflow

Ripsoftware

Certification

Durst P5 training

Timeline

Field Service Technician

Graphics Supply World
12.2024 - Current

Digital Print Technician

Afromobility Services
06.2024 - 12.2024

Digital Print Technician

24Hr Media
08.2023 - 03.2024

Durst P5 training

07-2023

Durst Field Service Engineer

Durst
02.2022 - 08.2022

Dtp Operator

Action Retail Company
11.2021 - 01.2022

Field Service Engineer and Sale Representative

Falcon
02.2020 - 06.2021

DTP operator

Way Up Front
07.2019 - 02.2020

Technician & Sales

FALCON
04.2017 - 06.2019

Technician

GSW
06.2015 - 03.2017

Gonzheng

03-2015

Dilly

02-2010

Technician

Mimaki
03.2009 - 06.2014

Technician

NSDS
04.2008 - 10.2009

High School Diploma -

Durst
04.2001 -

Production Manager

OMNIGRAPHICS EXPRESS
11.2000 - 03.2008

Senior Certificate - Afrikaans First Language (HG), English Second Language (HG), Economics (SG), Business Economics (SG), Accounting (SG), Woodwork (SG)

Maitland High

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Jean ErasmusField Service Technician