Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Generic

Jean-Claude Batt

Operations And Distribution
Pretoria

Summary

I am a dedicated, motivated, and highly adaptable professional with diverse experience across operations management, customer service, logistics, team training, and education. Over the years, I have refined a leadership style that values accountability, efficiency, people empowerment, and continuous improvement. While I have led departments and managed sizable teams, I also deeply value the importance of collaboration and learning from others. My professional journey began in 2013 and has led me through several transformative roles—each allowing me to develop crucial operational, managerial, and interpersonal competencies that form the foundation of my working identity today.

Overview

13
13
years of professional experience

Work History

Distribution Manager (Hybrid)

Training Institute in South Africa for Distribution (Sasko Soweto)
12.2024 - 07.2025
  • In this role, I was entrusted with complete operational oversight and restructuring of an independent distribution contract within the Sasko Soweto network.
  • Led recruitment and hiring of multiple teams, ensuring well-vetted placements across drivers, admin staff, and distribution personnel.
  • Designed and delivered induction and safety training programs to enhance compliance and readiness across departments.
  • Championed dispatch control, route development, and real-time delivery monitoring to improve scheduling, reduce delays, and enhance service.
  • Managed full distribution operations, including logistics planning, client service development, and truck and vehicle resource allocation.
  • Oversaw wage structuring and payment cycles, ensuring accurate compensation and compliance with regulations.
  • Spearheaded customer relationship development, establishing recurring key accounts and resolving service issues with a client-first mindset.
  • Introduced efficiencies across the dispatch system, leading to fewer delivery failures and tighter schedule adherence.
  • Played a hands-on role in improving route effectiveness, enabling faster turnaround and client satisfaction.
  • This position showcased my ability to lead complex systems, train teams, and instill measurable improvements across an evolving logistics model.

Site Manager (Hybrid)

Raptosec Holdings Pty Company
01.2020 - 12.2024
  • While working for Raptosec Holdings, I was appointed to manage one of their largest contracts at Albany Bakery Pretoria. The position combined operational leadership, HR oversight, and client servicing into a multifaceted senior role.
  • Oversaw the performance and well-being of over 600 employees.
  • Spearheaded multidepartmental recruitment for roles ranging from finance and telesales to engineers and drivers.
  • Streamlined production and dispatch cycles for daily outputs, introducing balance systems that matched supply with demand.
  • Initiated several process optimization projects, including restructuring stock controls and automating parts of inventory logging.
  • Coordinated employee conflict resolution processes and maintained team morale during peak and transitional periods.
  • Managed all invoicing, bonuses, and wage oversight, ensuring real-time data integrity and seamless payroll.
  • Partnered with stakeholders to build strong communication channels and resolve client escalations promptly.
  • This position elevated my leadership capacity and proved instrumental in understanding large-scale human resource dynamics, client servicing at a high level, and critical path logistics.

English Teacher

Crystal Clear English
01.2017 - 01.2020
  • My tenure in China gave me an exceptional platform to hone communication, cultural awareness, and instructional design.
  • Taught students ranging from 2 to 68 years old, designing personalized lesson plans based on age, level, and learning style.
  • Took part in school growth marketing and open day events, contributing to student recruitment.
  • Led English exam preparation for high school students with high success rates.
  • Appointed as Foreign Teacher Trainer, coaching international educators on adapting effectively to local teaching norms.
  • This role strengthened my patience, presentation skills, and ability to simplify complex ideas—traits I carry into all management and customer-facing roles.

Stores Manager

C Track SAPS Department
10.2015 - 11.2016
  • Here, I was responsible for full operational oversight of SAPS-related C Track inventory and logistics.
  • Managed the national distribution of stock, tools, and tracking units across provinces.
  • Was trained in AccPacc stock transfer software, streamlining supply chain tracking.
  • Oversaw technician support, refurbished units, and ensured fleet functionality.
  • Executed monthly stock audits and built better systems for real-time usage reporting.
  • This role exposed me to both the technical and logistical aspects of inventory and national-level dispatch systems.

Refurbish Technician

C Track SAPS Department
02.2015 - 09.2015
  • Starting in a more technical capacity, I focused on hardware and repair processes for tracking devices.
  • Led unit removal, repair, and software updating on C Track systems.
  • Oversaw the allocation of technical stock and managed maintenance schedules.
  • Trained on soldering, wiring, and refurbishing processes.
  • While more technical, this job taught me attention to detail and the fundamentals of troubleshooting—a skill I now apply on larger managerial scales.

Store Manager

Video Den
01.2013 - 01.2015
  • This early management role taught me the basics of operations, team leadership, and customer engagement.
  • Managed shift teams, performed cash-ups and audits, and drove marketing campaigns.
  • Implemented in-store stock take and ordering protocols.
  • Gained deep experience in customer interaction, driving repeat business and loyalty.

Education

Bachelor of Arts - Psychology

University of South Africa
Pretoria, South Africa
12-2028

Higher Certificate - Archives and Records Management

University of South Africa
Pretoria, South Africa
11-2022

Internationally Recognized Certificate - Teaching English As A Foreign Language

Train 2 Teach (PTY) Ltd
Pretoria, South Africa
04.2001 -

Internationally Recognized Certificate - TEFL/ TESOL Business English

Train 2 Teach
Pretoria, South Africa
04.2001 -

Internationally Recognized Certificate - TEFL/ TESOL For Young Students

Train 2 Teach (PTY) Ltd
Pretoria, South Africa
04.2001 -

Skills

- Team and Operations Management- Customer Relationship Management- Dispatch and Route Planning- Recruitment and Onboarding- Conflict Resolution- Training and Coaching- Project Coordination- Budgeting and Resource Allocation- Inventory Management- HR Administration- Analytical and Critical Thinking

References

Available on Request

Software

Accpac (Sage 300)

DRM System (Dispatch Resource Management)

Microsoft Office

Microsoft Team

Hubspot

Timeline

Distribution Manager (Hybrid)

Training Institute in South Africa for Distribution (Sasko Soweto)
12.2024 - 07.2025

Site Manager (Hybrid)

Raptosec Holdings Pty Company
01.2020 - 12.2024

English Teacher

Crystal Clear English
01.2017 - 01.2020

Stores Manager

C Track SAPS Department
10.2015 - 11.2016

Refurbish Technician

C Track SAPS Department
02.2015 - 09.2015

Store Manager

Video Den
01.2013 - 01.2015

Internationally Recognized Certificate - Teaching English As A Foreign Language

Train 2 Teach (PTY) Ltd
04.2001 -

Internationally Recognized Certificate - TEFL/ TESOL Business English

Train 2 Teach
04.2001 -

Internationally Recognized Certificate - TEFL/ TESOL For Young Students

Train 2 Teach (PTY) Ltd
04.2001 -

Bachelor of Arts - Psychology

University of South Africa

Higher Certificate - Archives and Records Management

University of South Africa

Similar Profiles

CREATE PROFILE
Jean-Claude BattOperations And Distribution