STEPHEN DEKLERK
PARTS ACCESSORIES AND WORKSHOP MANAGER
Kroonstad
Summary
Dynamic and results-driven professional with extensive experience at Rocket Racing, enhancing customer satisfaction through quality control and team leadership. Proven ability in problem-solving and time management, successfully streamlining processes to boost efficiency. Adept at fostering collaboration and mentoring staff, committed to delivering exceptional service and continuous improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Sales and Parts and Workshop Administration
Scooter World
11.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Parts Accessories and Workshop Manager
Rocket Racing
01.2020 - 10.2023
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Implemented quality control measures that resulted in fewer product defects returned from customers.
- Mentored junior staff members, fostering professional growth and skill development.
Parts Manager
Cycle Craft Yamaha
01.2011 - 12.2019
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Port Natal High
Durban 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Excellent communication
Timeline
Sales and Parts and Workshop Administration
Scooter World
11.2023 - 02.2025
Parts Accessories and Workshop Manager
Rocket Racing
01.2020 - 10.2023
Parts Manager
Cycle Craft Yamaha
01.2011 - 12.2019
High School Diploma -
Port Natal High
04.2001 -
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