Hubspot
JD Calitz
Call Center Manager
Pretoria
Summary
Dynamic Team Lead with a proven history of excellence in the renewable energy sector, specializing in B2C sales and operational leadership. At Alumo Energy, I was recognized as the highest-performing B2C salesperson in a single month, a testament to my ability to drive results. I also led pivotal process improvements, personally training over 100 employees on technical selling and co-authoring the B2C sales handbook to standardize best practices.
My career, which began in 2012, has included vital roles in numerous renewable projects, contributing to a cumulative capacity of nearly 600 MW. This extensive experience has equipped me with a robust and proactive approach to driving sales growth and achieving operational excellence.
Overview
13
13
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Call Center Manager
Alumo Energy
06.2024 - Current
- Coordinated daily team meetings to evaluate performance, outline targets, and encourage staff
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Streamlined call center operations for increased efficiency through optimizing scheduling, and performance tracking processes.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Developed process controls and metrics for daily management of call center.
- Recruited, trained and onboarded new sales staff for the Alumo home division.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Developed quality employees within call center to take over leadership positions.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Oversaw the successful implementation of new technology platforms that enhanced agent efficiency and provided valuable insights into customer behavior.
Regional Sales Manager
Alumo Energy
02.2024 - 06.2024
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 7 regional sales representatives and consistently achieved high sales targets.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Conducted in-depth training sessions focusing on sales and technical skills for new hires
- Provide weekly and monthly scorecard reports on K.P.I's.
- Resolved escalated complaints and enhanced customer satisfaction ratings.
Head of Sales Department
Alumo Energy
08.2023 - 02.2024
- Presented comprehensive weekly and monthly reports to company directors.
- Oversaw 1 regional manager, 1 call center manager, and 7 solar advisors under direct supervision.
- Launched incentive programs designed to motivate the sales team and cultivate a results-oriented culture within the department.
- Authored training manual for Alumo home sales team and implemented adjusted Standard operating procedures
- Streamlined CRM and sales processes,
- Directed department budget and Solar advisor commission strategies.
- Collaborated with marketing to enhance lead generation quality via Meta campaigns, email automation, and outbound strategies.
- Facilitated branch visits to Durban, Middleburg, and Vaal to uphold alignment for sales division.
Regional Sales Manager
Alumo Energy
04.2021 - 08.2023
- Oversaw performance of 7 regional sales representatives located in Durban, Middelburg, Vaal, and Pretoria.
- Oversaw Alumo Energy client database, implementing and enhancing CRM automations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Sales Representative
Alumo Energy
04.2019 - 04.2021
- First sales representative at Solec/Alumo Energy.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Performed cold calling initiatives to enhance outreach efforts.
- Configured Hubspot CRM and optimized workflow automation.
- Addressed client grievances.
- Research and development on product portfolio expansion.
- Producing quotes, photovoltaic designs, and booking installations.
- Facilitated technical training sessions for all new employees.
- Orchestrated outbound initiatives and organized roadshows
Solar Installation Foreman
Solec Electrical Contractors
12.2017 - 03.2019
- Supervising a solar installation team of 5 individuals.
- Ensuring Installations are complete according to schedules.
- Quality control checks with engineer.
- Installing roof top solar, working at heights.
- Forman and main team lead for 58 apartment block solar installations at The Blyde estate.
- Foreman and main team lead at Zibo containers (1207kWp).
- Foreman at Birch acres mall installing roof top solar (559kWp).
- Oversaw the maintenance of tools and equipment, ensuring proper functionality for safe and efficient use during installations.
Team Lead - Finishing Department
Mec Wind Alternative Energies
04.2015 - 07.2017
- Project; Longuan Mulilo, De Aar, 96 Windturbines, 96.48MW
- Conducting quality inspections on Wind turbines after installation.
- Supervisor for team of 6 (25 occasionally).
- Confirm compliance of all personal protective equipment.
- Ensure Safety files are up to date according to Occupational Health and Safety Act 85 of 1993.
- Facilitate training for new employees on working at heights.
Wind Turbine Technician Team Lead
Wind Turbine Erecting and Cabling Services SA
06.2012 - 03.2015
- Projects; Dorper wind farm (40 wind turbines, 97.53MW), Kuga wind farm (32 wind turbines, 77.7MW), Amakhala Emoyeni wind farm (56 wind turbines, 131.05MW), Oyster Bay wind farm (41 wind turbines, 134.4MW).
- Hytorc and I.T.H Bolt tensioning operator.
- Prepping and cleaning tower sections,Nacelle, blades and hub for erecting team.
- Radio banksman for crane operator.
- Getting towers ready for gate 2-3 quality inspections.
Education
BBA in Marketing Management - Marketing Management
I.M.M
Pretoria 04.2001 -
Project Management - NQF5 - Project Management
Lyceum
Johannesburg 04.2001 -
High School Diploma -
Suid-Natal Highschool
Port Shepstone, South Africa 04.2001 -
Skills
Process improvement and automation
CRM Proficiency (Hubspot and Zoho)
Sales strategy development
Performance Management and reporting
Client service orientated
Training and product knowledge
Accomplishments
- Highest revenue in a month as a sales representative for B2C (R5.8m May2023) to date.
- Second most units sold as a sales representative for B2C (35 units, May2023).
- Conducted training for over 100 new employees at Alumo energy and trained 91.6% of all the advisors.
- Started as a Foreman in 2017 and was promoted to temp head of sales in 2023
- Was the 12th employee in a small SME company and contributed to the growing the company above 270 employees in 2023.
- Started as a cleaner in the wind turbine industry in 2012 and was promoted to Team lead in 2013.
- Contributed to multiple projects (Just under 600MW in the renewable energy sector).
- Won the "Bright spark" award in March 2025 at Alumo Energy for innovation.
- Successfully migrated the Alumo Energy CRM database to a new platform.
Software
Zoho One
Helioscope
Jotform
Certification
Udemy - Deluge on a Luge: Learn Zoho programming
Interests
Reading
Boxing and Rugby
Timeline
Udemy - Deluge on a Luge: Learn Zoho programming
06-2025
Call Center Manager
Alumo Energy
06.2024 - Current
Regional Sales Manager
Alumo Energy
02.2024 - 06.2024
Head of Sales Department
Alumo Energy
08.2023 - 02.2024
Udemy - Mircosoft excel
01-2023
Hubspot: Inbound Sales
05-2022
Hubspot: Sales Enablement
05-2022
Hubspot: Frictionless Sales
05-2022
Hubspot: Sales Management training:Strategies for developing a successful Modern Sales Team
05-2022
Regional Sales Manager
Alumo Energy
04.2021 - 08.2023
Sales Representative
Alumo Energy
04.2019 - 04.2021
Solar Installation Foreman
Solec Electrical Contractors
12.2017 - 03.2019
Team Lead - Finishing Department
Mec Wind Alternative Energies
04.2015 - 07.2017
Wind Turbine Technician Team Lead
Wind Turbine Erecting and Cabling Services SA
06.2012 - 03.2015
BBA in Marketing Management - Marketing Management
I.M.M
04.2001 -
Project Management - NQF5 - Project Management
Lyceum
04.2001 -
High School Diploma -
Suid-Natal Highschool
04.2001 -