Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic
JD Calitz

JD Calitz

Call Center Manager
Pretoria

Summary

Dynamic Team Lead with a proven history of excellence in the renewable energy sector, specializing in B2C sales and operational leadership. At Alumo Energy, I was recognized as the highest-performing B2C salesperson in a single month, a testament to my ability to drive results. I also led pivotal process improvements, personally training over 100 employees on technical selling and co-authoring the B2C sales handbook to standardize best practices.

My career, which began in 2012, has included vital roles in numerous renewable projects, contributing to a cumulative capacity of nearly 600 MW. This extensive experience has equipped me with a robust and proactive approach to driving sales growth and achieving operational excellence.



Overview

13
13
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Call Center Manager

Alumo Energy
06.2024 - Current
  • Coordinated daily team meetings to evaluate performance, outline targets, and encourage staff
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, and performance tracking processes.
  • Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
  • Developed process controls and metrics for daily management of call center.
  • Recruited, trained and onboarded new sales staff for the Alumo home division.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Developed quality employees within call center to take over leadership positions.
  • Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
  • Oversaw the successful implementation of new technology platforms that enhanced agent efficiency and provided valuable insights into customer behavior.

Regional Sales Manager

Alumo Energy
02.2024 - 06.2024
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Managed team of 7 regional sales representatives and consistently achieved high sales targets.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Conducted in-depth training sessions focusing on sales and technical skills for new hires
  • Provide weekly and monthly scorecard reports on K.P.I's.
  • Resolved escalated complaints and enhanced customer satisfaction ratings.


Head of Sales Department

Alumo Energy
08.2023 - 02.2024
  • Presented comprehensive weekly and monthly reports to company directors.
  • Oversaw 1 regional manager, 1 call center manager, and 7 solar advisors under direct supervision.
  • Launched incentive programs designed to motivate the sales team and cultivate a results-oriented culture within the department.
  • Authored training manual for Alumo home sales team and implemented adjusted Standard operating procedures
  • Streamlined CRM and sales processes,
  • Directed department budget and Solar advisor commission strategies.
  • Collaborated with marketing to enhance lead generation quality via Meta campaigns, email automation, and outbound strategies.
  • Facilitated branch visits to Durban, Middleburg, and Vaal to uphold alignment for sales division.

Regional Sales Manager

Alumo Energy
04.2021 - 08.2023
  • Oversaw performance of 7 regional sales representatives located in Durban, Middelburg, Vaal, and Pretoria.
  • Oversaw Alumo Energy client database, implementing and enhancing CRM automations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.

Sales Representative

Alumo Energy
04.2019 - 04.2021
  • First sales representative at Solec/Alumo Energy.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Performed cold calling initiatives to enhance outreach efforts.
  • Configured Hubspot CRM and optimized workflow automation.
  • Addressed client grievances.
  • Research and development on product portfolio expansion.
  • Producing quotes, photovoltaic designs, and booking installations.
  • Facilitated technical training sessions for all new employees.
  • Orchestrated outbound initiatives and organized roadshows

Solar Installation Foreman

Solec Electrical Contractors
12.2017 - 03.2019
  • Supervising a solar installation team of 5 individuals.
  • Ensuring Installations are complete according to schedules.
  • Quality control checks with engineer.
  • Installing roof top solar, working at heights.
  • Forman and main team lead for 58 apartment block solar installations at The Blyde estate.
  • Foreman and main team lead at Zibo containers (1207kWp).
  • Foreman at Birch acres mall installing roof top solar (559kWp).
  • Oversaw the maintenance of tools and equipment, ensuring proper functionality for safe and efficient use during installations.

Team Lead - Finishing Department

Mec Wind Alternative Energies
04.2015 - 07.2017
  • Project; Longuan Mulilo, De Aar, 96 Windturbines, 96.48MW
  • Conducting quality inspections on Wind turbines after installation.
  • Supervisor for team of 6 (25 occasionally).
  • Confirm compliance of all personal protective equipment.
  • Ensure Safety files are up to date according to Occupational Health and Safety Act 85 of 1993.
  • Facilitate training for new employees on working at heights.


Wind Turbine Technician Team Lead

Wind Turbine Erecting and Cabling Services SA
06.2012 - 03.2015
  • Projects; Dorper wind farm (40 wind turbines, 97.53MW), Kuga wind farm (32 wind turbines, 77.7MW), Amakhala Emoyeni wind farm (56 wind turbines, 131.05MW), Oyster Bay wind farm (41 wind turbines, 134.4MW).
  • Hytorc and I.T.H Bolt tensioning operator.
  • Prepping and cleaning tower sections,Nacelle, blades and hub for erecting team.
  • Radio banksman for crane operator.
  • Getting towers ready for gate 2-3 quality inspections.

Education

BBA in Marketing Management - Marketing Management

I.M.M
Pretoria
04.2001 -

Project Management - NQF5 - Project Management

Lyceum
Johannesburg
04.2001 -

High School Diploma -

Suid-Natal Highschool
Port Shepstone, South Africa
04.2001 -

Skills

Process improvement and automation

CRM Proficiency (Hubspot and Zoho)

Sales strategy development

Performance Management and reporting

Client service orientated

Training and product knowledge

Accomplishments

  • Highest revenue in a month as a sales representative for B2C (R5.8m May2023) to date.
  • Second most units sold as a sales representative for B2C (35 units, May2023).
  • Conducted training for over 100 new employees at Alumo energy and trained 91.6% of all the advisors.
  • Started as a Foreman in 2017 and was promoted to temp head of sales in 2023
  • Was the 12th employee in a small SME company and contributed to the growing the company above 270 employees in 2023.
  • Started as a cleaner in the wind turbine industry in 2012 and was promoted to Team lead in 2013.
  • Contributed to multiple projects (Just under 600MW in the renewable energy sector).
  • Won the "Bright spark" award in March 2025 at Alumo Energy for innovation.
  • Successfully migrated the Alumo Energy CRM database to a new platform.


Software

Hubspot

Zoho One

Helioscope

Jotform

Certification

Udemy - Deluge on a Luge: Learn Zoho programming

Interests

Reading

Boxing and Rugby

Timeline

Udemy - Deluge on a Luge: Learn Zoho programming

06-2025

Call Center Manager

Alumo Energy
06.2024 - Current

Regional Sales Manager

Alumo Energy
02.2024 - 06.2024

Head of Sales Department

Alumo Energy
08.2023 - 02.2024

Udemy - Mircosoft excel

01-2023

Hubspot: Inbound Sales

05-2022

Hubspot: Sales Enablement

05-2022

Hubspot: Frictionless Sales

05-2022

Hubspot: Sales Management training:Strategies for developing a successful Modern Sales Team

05-2022

Regional Sales Manager

Alumo Energy
04.2021 - 08.2023

Sales Representative

Alumo Energy
04.2019 - 04.2021

Solar Installation Foreman

Solec Electrical Contractors
12.2017 - 03.2019

Team Lead - Finishing Department

Mec Wind Alternative Energies
04.2015 - 07.2017

Wind Turbine Technician Team Lead

Wind Turbine Erecting and Cabling Services SA
06.2012 - 03.2015

BBA in Marketing Management - Marketing Management

I.M.M
04.2001 -

Project Management - NQF5 - Project Management

Lyceum
04.2001 -

High School Diploma -

Suid-Natal Highschool
04.2001 -
JD CalitzCall Center Manager