Jayen Govender

• Developed and maintained strategic relationships with key clients to drive revenue growth and enhance company reputation in Johannesburg's competitive market

• Developed strategic relationships with key clients by conducting regular business reviews and identifying growth opportunities
• Increased client satisfaction with proactive communication and personalized support throughout projects
• Optimized account strategies by leveraging data analytics to inform decision-making and improve service offerings
• Strengthened customer loyalty for key accounts by implementing tailored solutions based on client feedback
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
• Ensure that operational activities remain on time and within budget for the group
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members

- Represented the workshop to potential clients, building relationships and generating new business opportunities.
- Developed and executed sales and marketing strategies to grow the workshop's customer base.
- Managed and grew existing customer relationships, ensuring customer satisfaction and identifying new business opportunities.
- Collaborated with the workshop manager to ensure seamless delivery of services and maintain high customer satisfaction levels.
- Introduced the workshop to new companies in the East Rand, expanding the customer base and increasing revenue.

Key Skills

- Business development and sales
- Marketing and promotions
- Relationship-building and account management
- Strategic planning and execution
- Time management and organization
- Communication and interpersonal skills

- Familiarity with the motor industry and RMI-approved workshops
- Understanding of workshop operations, including hourly rates and equipment requirements
- Familiarity with sourcing parts and supplies from local spare shops and motor industry part managers and sales teams

• Managed incoming information on potential patients from other hospitals
• Assigned Case Managers to assess patients and determine suitability for rehabilitating
• Processed patient documents, including medical records and admission forms
• Ensured accurate and timely communication with medical staff, hospital management, and stakeholders
• Coordinated with Case Managers to ensure seamless patient transitions
• Facilitated communication between treating doctors, receiving doctors, families, and stakeholders
• Authorized and coordinated ambulance services for patient transfers
• Managed WCA claims and ensured compliance with relevant legislation and regulations
• Provided feedback to hospital management, medical staff, and stakeholders on patient satisfaction and service
• Participated in quality improvement initiatives to enhance patient care and service

• Preparing claim forms, verifying information, and corresponding with agents and beneficiaries
• Handling client inquiries, reviewing policies, determining coverage and processing payments
• Communicating with insurance agents and beneficiaries
• Preparing claim forms and related documentation
• Reviewing claim submissions and verifying the information
• Recording and maintaining insurance policy and claims information in a database system
• Determining policy coverage
• Processing claims payments
• Complying with federal, state, and company regulations and policies
• Performing other clerical tasks, as required

• Managed stores, ordering raw materials, and maintaining stock levels
• Ensured spares and stock were in mint condition and readily available
• Distributing weekly salary cheque payments to staff
• Conducted health and safety checks, recording findings for the Health and Safety Officer
• Operated a forklift, overhead crane, and loaded silos