Summary
Overview
Work History
Education
Skills
Timeline
JAYDENE  JACOBS

JAYDENE JACOBS

Sales Assistant
Cape Town,WC
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Customer service

01.2014 - 01.2015
  • Responsibilities Meeting of monthly sales targets
  • Analysed customer service trends to discover areas of opportunity and provide feedback to management

Sales Assistant

Buco Plaza Hardware Station
Cape Town, WC
01.2012 - 01.2013
  • Purpose Sales and Customer service
  • Contact Details 021 3915555
  • Responsibilities Assisting with sales, cashier duties, filing, logging of queries, interacting with public in regard to complaints, stock taking Resolves customer complaints by investigating problems by making recommendations to management
  • Provides historical records by maintaining records on area and customer sales
  • Used sales techniques to understand customer needs and recommend relevant products and services
  • Attending to all sales administration
  • Reason for leaving – Contract position

Sales Administration

Zone Fitness Bruma
Johannesburg, GP
02.2014 - 11.2015
  • Achievements: In Top 10 highest sales target nationally in first 3 months of employment at Bruma
  • Reason for leaving – relocated back to Cape Town
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues

Merchandiser

Brights Hardware
Cape Town, WC
10.2017 - Current
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Sales Assistant

Brights Hardware
Cape Town, WC
02.2019 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Financial Accounting -

False Bay College, Cape Town, WC

Course Finance, Economics and Accounting Subjects Level 2 – English, Mathematical Literacy, Entrepreneurship, Applied Accounting, Financial Management, Economic Environment, Life

in House Courses - Sales, Merchandising, And Marketing

Brights Hardware , Cape Town
02.2020 - Current

Skills

Personal informationundefined

Timeline

Brights Hardware - in House Courses, Sales, Merchandising, And Marketing
02.2020 - Current
Sales Assistant - Brights Hardware
02.2019 - Current
Merchandiser - Brights Hardware
10.2017 - Current
Sales Administration - Zone Fitness Bruma
02.2014 - 11.2015
Customer service -
01.2014 - 01.2015
Sales Assistant - Buco Plaza Hardware Station
01.2012 - 01.2013
False Bay College - Financial Accounting ,
JAYDENE JACOBS Sales Assistant