JAUN-PIERRE TERBLANCHE
IT Support Engineer
Somerst West
Summary
Results-driven Systems/Installations Manager with over ten years in the IT sector, specialising in Windows systems and Pharmacy Pos, Stock and dispensary technologies. Expertise includes network installations, troubleshooting, and delivering high-quality client support. Strong background in warehouse management, workflow optimisation. Effective in product development and marketing initiatives that increase market presence and client engagement.
Overview
18
18
years of professional experience
Work History
IT Support Specialist
Comput Assist
07.2025 - Current
- Provided technical support for hardware and software issues, enhancing user productivity and satisfaction.
- Diagnosed and resolved network connectivity problems, ensuring seamless access to critical systems.
- Led troubleshooting efforts for complex technical issues, reducing downtime and enhancing service delivery.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Patched software and installed new versions to eliminate security problems and protect data.
Operation Manager
SANCTUARY LAB
01.2018 - 01.2023
- Overseeing inventory management and supply chain operations to ensure efficiency and cost-effectiveness.
- Coordinating daily order fulfilment and logistics.
- Spearheading product development initiatives to drive market growth.
- Handling client interactions to maintain superior customer satisfaction.
- Leading corporate and social media marketing efforts to enhance brand visibility.
Certified ISO7 Clean Room Manager
ZERO GRAVITY LAB
09.2021 - 12.2022
- Acted as expert product mixologist, ensuring precise product formulation efficiency.
- Spearheaded streamlined warehouse management to optimize workflow.
- Maintained meticulous stock control ensuring product quality meets regulatory standards.
- Cultivated and managed robust relationships with new and existing clients.
Systems/Installations Manager
TERAOKA SA (PTY)
12.2007 - 10.2017
- Executed integration of digital printing scales with existing systems for seamless installation.
- Streamlined project management processes, resulting in timely project completions.
- Developed strong client relationships that improved service delivery outcomes.
- Implemented troubleshooting protocols to enhance operational efficiency.
- Coordinated with cross-functional teams for effective product development and inventory oversight.
- Serviced scales by replacing faulty hardware components.
- Installed and provided ongoing maintenance for software systems.
Education
Matric - undefined
Heidelberg High School
Verification Officer Certificate - undefined
SANAS
Introduction To Generative AI Learning Path - Google Cloud
Coursera
Online08.2025
A+ - undefined
CompTIA
Cape Town07.2016
Skills
Technical proficiency in Windows systems
POS systems installation and support
Network configuration and device connectivity
Hardware diagnostics and upgrades
Software deployment and maintenance
IT security awareness and version management
Project coordination and implementation
Workflow optimization and efficiency improvement
Inventory management and warehouse systems
Product development collaboration and documentation
ISO compliance and cleanroom management
Technical support and helpdesk services
Client relationship management and SLA adherence
Cross-functional team collaboration
References
- Michael, Stent, mstent@teraoka.co.za, 082843023, Teraoka
- Izak, Ooshuizen, izakoosthuizen@computassist.co.za, 0829052811, Comput Assist
Timeline
IT Support Specialist
Comput Assist
07.2025 - Current
Certified ISO7 Clean Room Manager
ZERO GRAVITY LAB
09.2021 - 12.2022
Operation Manager
SANCTUARY LAB
01.2018 - 01.2023
Systems/Installations Manager
TERAOKA SA (PTY)
12.2007 - 10.2017
Matric - undefined
Heidelberg High School
Verification Officer Certificate - undefined
SANAS
A+ - undefined
CompTIA
Introduction To Generative AI Learning Path - Google Cloud
Coursera