Jaspreet Christopher Singh
Milnerton
Summary
Strong background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
11
11
years of professional experience
Work History
Operational Excellence Analyst
Computacenter
Cape Town, South Africa
10.2022 - Current
- Responsible to improving optimisation and introducting automation across all areas of the Service Desk.
- Enhanced knowledge articles by collaborating with customers to ensure content was tailored for analysts
- Enhanced desk quality by identifying root causes through thorough issue investigation
- Utilized Power BI and Excel to develop reports that enhanced analysts' visibility of their stats and improved desk reporting
Junior First Line Analyst
ComputaCenter
Durbanville
10.2021 - 10.2022
- This job involves me speaking to users over the phone or through web chat
- I am responsible for investigating and diagnosing their issue and providing a fix, either through remote assistance or guiding the user
- Involves using a ticketing system in order to log tickets for the users and assign them off to resolver teams
- Responsible for the ticket from creation to resolution
- This involves liaising with resolver teams to ensure tickets are completed in a timely manner and to a high standard
IT Support
Campbell & Co
Claremont, Cape Town
03.2021 - 07.2021
- At this job I was responsible for troubleshooting and resolving any hardware/software/network issues they had, along with setting up and installing new hardware and software
- Set up their website and their monthly email newsletter
Administrations operator
Williams Lea Tag
Wymondham, United Kingdom
11.2013 - 01.2017
- This job required me to work with computers daily and input precise data into specialised software under strict time constraints with no room for error
- Worked in a project environment, often moving from project to project in a short space of time
- Liaised with the project manager to ensure work was up to client’s standards
- Worked with CRM software and have a deep understanding of it
- Communicated with customers on a daily basis to address their queries and concerns
Active full-time volunteer
SANCCOB
Tableview, Cape Town
05.2021 - 09.2021
Education
BSc IT -
Pearson Institute of Higher Education (Eduvos)
Durbanville, Cape Town12.2020
A Levels - Biology, Physics, IT
Paston 6th Form College
North Walsham, United Kingdom06.2014
GCSE (NSC) -
Broadland High School
06.2012
Skills
- PowerBI
- Analytical thinking
- Time management
- Excel proficiency
Timeline
Operational Excellence Analyst
Computacenter
10.2022 - Current
Junior First Line Analyst
ComputaCenter
10.2021 - 10.2022
Active full-time volunteer
SANCCOB
05.2021 - 09.2021
IT Support
Campbell & Co
03.2021 - 07.2021
Administrations operator
Williams Lea Tag
11.2013 - 01.2017
A Levels - Biology, Physics, IT
Paston 6th Form College
GCSE (NSC) -
Broadland High School
BSc IT -
Pearson Institute of Higher Education (Eduvos)