Summary
Overview
Work history
Education
Skills
Certification
Languages
Work availability
Quote
Timeline
Hi, I’m

Jason Grant Vorster

Technical support agent
Sedgefield,Western Cape
Jason Grant Vorster

Summary

I'm a very ambitus person and want to educate myself to a high standard. I'm a hard working dedicated person with a never die attitude and I will never quit until I get it right. My biggest flaw is that I cannot say no. I want to study and better myself , and take every opportunity to obtain new knowledge

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

4
years of professional experience

Work history

DUDE'S DVD SHOP

12.2019 - 01.2019

Job overview

  • Customer Service - Filling - Operating of Dvd cleaning machine - Cash Register
  • FYN BOS RESTAURANT - Customer Service - Taking of orders - Operating of a Coffee Machine

THE SATELLITE DUDE

Job overview

  • S - Apprenticeship - Duties included:
  • Mounting of Satellite bracket
  • Assemble and attaching of dish
  • Dish Alignment for signal
  • Laying of cables
  • Problem Solving
  • Tool check responsibility

THE COMPUTER SHOP

Installer
12.2019 - 12.2020

Job overview

  • 063 685 2535
  • Jasonvorster1223@gmail.com, - Duties Included; - Installation of wi-fi setup into client/offices, making sure to test for troubleshoot equipment and connections and explain services before leaving the premises
  • String and pull up cables between poles necessary to provide the strongest signal in the best position - Install and maintain wireless equipment, repairing communications equipment, solving customer complaints and report to supervisor.

Herotel
Sedgefield , South Africa

Field Sales Representative
04.2021 - 12.2021

Job overview

  • Face to face conversation with clients
  • Friendly and informative
  • Engaged potential clients in project discussions to increase new business.
  • Met daily territory requirements through skilled planning and organisation.
  • Grew sales region through targeted lead research and conversion.
  • Communicated regularly with existing clients to maintain profitable account activity.Communicated regularly with existing clients to maintain profitable account activity.
  • Used regional knowledge to maximise territory area sales potential.

Herotel Pty
Sedgefield, Western Cape

Team leader
12.2022 - 06.2023

Job overview

  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Fostered positive employee relationships through communication, training and coaching.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed health and safety standards to protect customers from illness and cross-contamination.

Herotel Pty
George, Western Cape

Technical support agent
06.2022 - Current

Job overview

  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Achieved daily performance targets, aiding department progression towards ticket closing goals.
  • Answered customer enquiries with excellent customer service skills.
  • Implemented customer feedback to continuously improve personal performance.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Acted as first point of contact for customer issues and queries.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.

Education

Hoërskool Delmas

2019

University overview

Subjects Afrikaans Engels Life Orientation Technical Maths Technical Science Civil Technology Engineering Graphics and Design

Skills

  • Wi-Fi Installer
  • Cable Technician
  • Barista
  • Desktop support

Certification

Certificate First Aid - Level 1 -Has successfully passed the theoretical and practical

Languages

English
Upper intermediate
Afrikaans
Upper intermediate
Availability
See my work availability
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Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Timeline

Team leader
Herotel Pty
12.2022 - 06.2023
Technical support agent
Herotel Pty
06.2022 - Current
Field Sales Representative
Herotel
04.2021 - 12.2021
DUDE'S DVD SHOP
12.2019 - 01.2019
Installer
THE COMPUTER SHOP
12.2019 - 12.2020
Hoërskool Delmas
THE SATELLITE DUDE
Jason Grant VorsterTechnical support agent