Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Jason Williams

Jason Williams

IT Technician
Johannesburg

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote IT Support position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

CPT Branch Manager/Technician

Digitot
Cape Town
02.2018 - 02.2023
  • Organized work to meet demanding production goals
  • Maintained quality assurance and customer satisfaction objectives
  • Completed job reports and logs immediately following service calls
  • Performed complex mechanical alignments and equipment calibration to meet quality standards
  • Tracked and recorded parts and labor costs related to each service call
  • Applied critical thinking and research to address complex issues
  • Suggested specialized fixtures, test equipment and procedures for failure analysis
  • Addressed routine equipment maintenance according to established schedule
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Observed equipment operation to diagnose and troubleshoot reported issues
  • Maintained compliance with regulatory standards and safety requirements
  • Diagnosed and repaired problems with electrical and mechanical systems
  • Researched and implemented new technologies and equipment
  • Installations of headwear and softwear
  • Networking
  • Remote Support
  • Callout's to clients
  • International installations

Project Manager

TNT Contractors
Johannesburg
08.2013 - 10.2018
  • Managed projects from procurement to commission
  • Developed and initiated projects, managed costs, and monitored performance
  • Met project deadlines without sacrificing build quality or workplace safety
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Monitored project performance to identify areas of improvement and make adjustments
  • Coordinated material procurement and required services for projects within budget requirements
  • Negotiated and managed third-party contracts related to project deliverables
  • Provided detailed project status updates to stakeholders and executive management
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Maintained open communication by presenting regular updates on project status to customers
  • Reported regularly to managers on project budget, progress and technical problems
  • Recruited and oversaw personnel to achieve performance and quality targets

Manager

Desert Gatherings
Lusaka
01.2012 - 06.2013
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Managed and motivated employees to be productive and engaged in work
  • Developed detailed plans based on broad guidance and direction
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

IT Technician

CTT Computers
Johannesburg
05.2011 - 11.2011
    • Configured systems according to prescribed software and hardware frameworks.
    • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
    • Used diagnostic tools to identify hardware failures and replace non-functional components.
    • Linked computers to network and peripheral equipment.
    • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
    • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
    • Served as backup for staff members, responding to system failure and maintenance emergencies.
    • Explained technical information in clear terms to promote better understanding for non-technical users.

Fitter

RFT
Johannesburg
02.2009 - 03.2011
    • Fabricated, assembled, installed and maintained piping systems.
    • Followed safe work practices, which included fall protection and personal protective equipment.
    • Translated general notes in reference texts and drawings or schematics into concrete applications of technical principles resulting in exceptional efficiency or durability of systems installed.
    • Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
    • Coordinated movement of materials and equipment to job sites.
    • Laid out, positioned, aligned and secured parts for welding and bolt-up.
    • Corresponded with supervisor to identify and carry out projects, implementing repairs, expansions and new installations according to customer requirements.

Salesman

WW Computers
Johannesburg
10.2007 - 06.2008
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.

Assistant Manager

Galaxy World
Johannesburg
01.2006 - 07.2007
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Computer Technician

Maxtek SA
Johannesburg
01.2004 - 12.2005
  • I had the opportunity to work whilst studying on a part time basis at Maxtek S.A cc as a IT Technician
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Refurbished used computers and technological equipment, saving companies money.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Wrote reports on computer statuses and maintenance jobs.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Education

High School Diploma -

Roosevelt High School
Johanesburg
01.2000 - 2005.12

Skills

Desktop Technical Support

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Timeline

CPT Branch Manager/Technician

Digitot
02.2018 - 02.2023

Project Manager

TNT Contractors
08.2013 - 10.2018

Manager

Desert Gatherings
01.2012 - 06.2013

IT Technician

CTT Computers
05.2011 - 11.2011

Fitter

RFT
02.2009 - 03.2011

Salesman

WW Computers
10.2007 - 06.2008

Assistant Manager

Galaxy World
01.2006 - 07.2007

Computer Technician

Maxtek SA
01.2004 - 12.2005

High School Diploma -

Roosevelt High School
01.2000 - 2005.12

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