Jason Williams
IT Technician
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote IT Support position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
CPT Branch Manager/Technician
Digitot
Cape Town
02.2018 - 02.2023
- Organized work to meet demanding production goals
- Maintained quality assurance and customer satisfaction objectives
- Completed job reports and logs immediately following service calls
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Tracked and recorded parts and labor costs related to each service call
- Applied critical thinking and research to address complex issues
- Suggested specialized fixtures, test equipment and procedures for failure analysis
- Addressed routine equipment maintenance according to established schedule
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Observed equipment operation to diagnose and troubleshoot reported issues
- Maintained compliance with regulatory standards and safety requirements
- Diagnosed and repaired problems with electrical and mechanical systems
- Researched and implemented new technologies and equipment
- Installations of headwear and softwear
- Networking
- Remote Support
- Callout's to clients
- International installations
Project Manager
TNT Contractors
Johannesburg
08.2013 - 10.2018
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Met project deadlines without sacrificing build quality or workplace safety
- Achieved project deadlines by coordinating with contractors to manage performance
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated material procurement and required services for projects within budget requirements
- Negotiated and managed third-party contracts related to project deliverables
- Provided detailed project status updates to stakeholders and executive management
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Maintained open communication by presenting regular updates on project status to customers
- Reported regularly to managers on project budget, progress and technical problems
- Recruited and oversaw personnel to achieve performance and quality targets
Manager
Desert Gatherings
Lusaka
01.2012 - 06.2013
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Managed and motivated employees to be productive and engaged in work
- Developed detailed plans based on broad guidance and direction
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
IT Technician
CTT Computers
Johannesburg
05.2011 - 11.2011
- Configured systems according to prescribed software and hardware frameworks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Fitter
RFT
Johannesburg
02.2009 - 03.2011
- Fabricated, assembled, installed and maintained piping systems.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Translated general notes in reference texts and drawings or schematics into concrete applications of technical principles resulting in exceptional efficiency or durability of systems installed.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Coordinated movement of materials and equipment to job sites.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Corresponded with supervisor to identify and carry out projects, implementing repairs, expansions and new installations according to customer requirements.
Salesman
WW Computers
Johannesburg
10.2007 - 06.2008
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Assistant Manager
Galaxy World
Johannesburg
01.2006 - 07.2007
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Computer Technician
Maxtek SA
Johannesburg
01.2004 - 12.2005
- I had the opportunity to work whilst studying on a part time basis at Maxtek S.A cc as a IT Technician
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Refurbished used computers and technological equipment, saving companies money.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Wrote reports on computer statuses and maintenance jobs.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
High School Diploma -
Roosevelt High School
Johanesburg 01.2000 - 12.2005
Skills
Desktop Technical Support
Peripheral Repair
Help Desk Operations
Helpdesk services
Inventory control systems
Peripheral maintenance
Wireless Networking
Application installations
Computer imaging
Virus and malware prevention
Project Management
PC refurbishment
Desktop and laptop installations
Hardware and software installation
Technical Analysis
Operating system testing
Help desk support
Technical Support
Professional telephone demeanor
Account management
POS systems expert
Retail materials management
Creative problem solving
Timeline
CPT Branch Manager/Technician
Digitot
02.2018 - 02.2023
Project Manager
TNT Contractors
08.2013 - 10.2018
Manager
Desert Gatherings
01.2012 - 06.2013
IT Technician
CTT Computers
05.2011 - 11.2011
Fitter
RFT
02.2009 - 03.2011
Salesman
WW Computers
10.2007 - 06.2008
Assistant Manager
Galaxy World
01.2006 - 07.2007
Computer Technician
Maxtek SA
01.2004 - 12.2005
High School Diploma -
Roosevelt High School
01.2000 - 12.2005