Jason Bronkhorst
Production Manager
Johannesburg,Gauteng
Summary
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
30
30
years of professional experience
Work History
Service Supervisor
Tudortech
Bryanston
03.2025 - 01.2026
- Conducted assessments to pinpoint critical responsibility gaps that impact operational efficiency.
- Oversaw daily operations of service teams to optimize performance and efficiency. Guided staff in implementing best practices to elevate service standards. Collaborated with management to develop strategies for improving customer engagement.
- Conducted routine quality assessments to uphold company standards and guarantee product excellence.
- Implemented best practices to streamline production workflows, ensuring timely and effective service delivery.
- Collected and evaluated client feedback to drive improvements in service offerings and elevate customer satisfaction.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Monitored team's performance and gave feedback when necessary.
Pressing & Cutting Production Manager
Sublimated FX
08.2022 - 07.2023
- Pressing of the printed paper and material, cutting individual panels by hand.
- Job Type: Contract
- Reason for Leaving: contract ended.
Buyer and Production Manager
Ital work wear
09.2021 - 07.2022
- Purchasing of work wear stock on a daily basis, issuing purchase orders to various suppliers, compiling internal orders for internal production processes, creating job cards and issuing stock for internal branding orders, general staff issues, Disciplinary action, external sales, client relations.
- Job Type: Permanent
- Reason for Leaving: Personal reasons
Production Manager / Client relations
Vic bay Apparel
11.2018 - 03.2020
- Customer relations, maintaining the production of internally branded garments with the DTG printing method, Implementation of a production procedure, Redrawing of the customer’s artwork, setting of the client’s artwork for client approval and print Que. External sales, implementation of our products via a movable display to key clients. Implementation and founding steps for SOP’s for all staff in production.
- Job Type: Permanent
- Reason for Leaving: Retrenched due to Covid
- Contact: Mike Shiller / Chantal Daly 011 499 1405
Assistant Production Manager (Night Shift)
Amrod
03.2016 - 07.2018
- Maintaining production report, meeting production deadlines, maintaining printing quality standards, HR related issues, disciplinary action, interviewing new printing staff candidates, maintaining print staff happiness, identifying new procedures for a smooth production process, selection of print staff for higher print process training, chairing green area meetings to get team leader buy in on production processes. Founding and maintaining SOP’s, time studies to streamline the production process, identifying and promotion of staff worthy of promotion.
- Job Type: Permanent (night shift)
- Reason for Leaving: Permanent night shift for 2 years was taking a toll on my health.
- Contact: Kevin Narainsamy 084 719 2556
Production Manager Large Format Print /Embroidery
Bannisters Branding
03.2009 - 07.2016
- Meet production schedules and deadlines for both departments (large format print & embroidery), client relations, general management, disciplinary action, consumables purchasing, reproduction of artwork, problem solving.
- Job Type: Permanent
- Reason for Leaving: Owner immigrated to the United Kingdom
- Contact: Darryl Bannister +44 7522 119562 (UK)
External Sales Representative
Electrolux SA large appliances
01.2002 - 06.2006
- External sales for seven provinces in SA, maintaining sales calls over a four week call cycle, Meeting monthly budget and meeting and exceeding the yearly budget 30 million rand, In store training on all products supplied at that time by Electrolux SA, in store merchandising, client relations, replacement of faulty items, arranging the collection of faulty products from stores e.g., (Makro, Stax, Furniture city and smaller chain stores). Identifying preferred AEG suppliers and negotiating an in store display or kitchen. Negotiate pricing and stock availability with preferred suppliers. E.g. Hirsch’s, Mason’s benoni, Stax super stores. Negotiate Trade Agreements with Key Account Stores.
- Job Type: Permanent
- Reason for Leaving: Career Growth (I went into a partnership)
- Contact: John Cordoso Lopes (I no longer have contact details)
External Sales Representative
LG Electronics
02.1998 - 06.2002
- External sales for the East Rand, maintaining sales calls over a four week call cycle, Meeting monthly budget and meeting and exceeding the yearly budget (90 million rand), In store training on all products supplied at that time by LG Electronics, in store merchandising, client relations, replacement of faulty items, arranging the collection of faulty products from stores e.g., (Makro, Stax, Furniture city and smaller chain stores). Negotiate Trade Agreements with Key Independent Stores.
- Job Type: Permanent
- Reason for Leaving: Head hunted to Electrolux SA
- Contact: Antonio Cancellieri +27844483819 (Ireland)
Print artwork repo artist
Tigermarc
11.1995 - 01.1998
- Reproduction (redrawing the supplied artwork with Corel Draw) of the clients artwork for screen printing or pad printing methods, coating of screens for printing, creating positives in the dark room, dealing with phone in and walk in clients, updating clients in connection with their print orders.
- Job Type: Permanent
- Reason for Leaving: Company liquidated.
Education
High school Matric -
General Smuts High School Vereeniging
11-1995
Skills
- Photoshop intermediate skills
- Coral draw
- Adobe Illustrator
- Large format printing
- Screen Printing
- Pad Printing
- DTG printing
- Embroidery
- Dye sublimation
Personal Information
English / Afrikaans
Timeline
Service Supervisor
Tudortech
03.2025 - 01.2026
Pressing & Cutting Production Manager
Sublimated FX
08.2022 - 07.2023
Buyer and Production Manager
Ital work wear
09.2021 - 07.2022
Production Manager / Client relations
Vic bay Apparel
11.2018 - 03.2020
Assistant Production Manager (Night Shift)
Amrod
03.2016 - 07.2018
Production Manager Large Format Print /Embroidery
Bannisters Branding
03.2009 - 07.2016
External Sales Representative
Electrolux SA large appliances
01.2002 - 06.2006
External Sales Representative
LG Electronics
02.1998 - 06.2002
Print artwork repo artist
Tigermarc
11.1995 - 01.1998
High school Matric -
General Smuts High School Vereeniging