Jasmine Williams

• Owned end-to-end business operations across client services, finance, inventory, and marketing.
• Directed delivery of premium nail services, including gel polish, acrylic extensions, builder gel, and bespoke art.
• Set hygiene and sterilisation standards to protect client safety at every appointment.
• Oversaw client bookings, consultations, and aftercare support through WhatsApp Business.
• Held responsibility for sourcing products, supplier management, cost control, and profitability targets.
• Drove innovative marketing campaigns, achieving 25% growth in customer base.

Championed affordable luxury nails that delivered lasting results and boosted client confidence.

• Coordinated incoming and outgoing orders, facilitating efficient warehouse logistics.
• Supported monthly stock take in warehouse, maintaining accurate inventory for sales team.
• Completed and filed paperwork promptly, contributing to accurate monthly records.

• Performed technical repairs on kiosks, printers, scanners, laptops, and computers, enhancing device reliability.
• Installed Microsoft Windows office.
• Desktop technical support for customers in other provinces or out of reach areas that needed immediate attention.
• Debugged and calibrated hardware repairs to ensure optimal functionality.
• Diagnosed and reported issues to senior IT technician.
• Connected with customers remotely to assist with internal issues.
• Customer service assistance.
• Operated and assisted with customer portal e.g. (MR.PRICE, SUPERBALIST, Bash, VEXALL , PEP AND SHOPRITE).
• Assisted the customers using SUNMI and FEITAN devices with their customer portals.
• Assisted with Android Enterprise equipment.
• Assisted with product manuals and product usage guidance.
• Assisted with workshop reports and booked online calls and email support.
• Prepared workshop reports and quotations for faulty unit repairs to streamline service processes.
• Assisted with consignment and quality checks of new units.
• Facilitated the installation and initial programming of robots for operational use.

• Delivered training on sales techniques and closing strategies to enhance trainees' selling capabilities.
• Led by example to achieve sales and service targets while coaching to get maximum effort from teams.
• Enhanced sales techniques to improve customer engagement. to acquire, develop and retain customers.
• Conducted training sessions for new employees, equipping them with skills to sell products effectively.
• Facilitated transition of fully trained trainees to field sales roles, enabling them to engage customers directly.
• This helped me with time management and how to lead a team efficiently.