Jasmine Panoias
Customer Services Administrator
Pretoria
Summary
Dear Hiring Manager, I am currently employed as a Customer Services Administrator at Werkie, where I continue to strengthen my administrative and client service skills. With over eight years of experience in customer service, reception, and laboratory administration, I have developed strong organizational, communication, and multitasking abilities. Throughout my career, I have worked in dynamic environments that demand precision, adaptability, and professionalism. My experience in both corporate and environmental sectors, including my time at Aquatico Laboratories, has equipped me with a versatile skill set suitable for administrative, personal assistant, and client service roles. I am seeking a new opportunity for long-term growth where I can contribute my experience, dedication, and problem-solving skills to a team that values efficiency and quality work. I bring initiative, reliability, and the ability to learn quickly, ensuring that I add real value to any role I undertake. Thank you for considering my application. I would appreciate the opportunity to discuss how my background can benefit your organization. Kind regards, Jasmine Panoias
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Services Administrator
Werkie
05.2025 - Current
- Managing client communication and queries
- Assisting with candidate placements and onboarding documentation
- Maintaining and updating client and candidate records in the CRM system
- Coordinating interview schedules between clients and candidates
- Preparing and processing invoices and client correspondence
- Supporting recruitment consultants with administrative tasks
- Ensuring excellent service delivery and client satisfaction
Laboratory Reception/Laboratory Assistant
Aquatico Laboratories
04.2020 - 04.2025
- Client queries
- Allocating/taking payments
- Registering samples into the laboratories LIMS system
- Delivering samples to the laboratories
- Preparing new sample bottles including labelling and adding preservative as required
- Performs other assigned duties, e.g. data entry as instructed or required
- Costings
- Cleans and maintains the sample receiving area so that it can function in a neat and orderly manner
- Conducts simple lab tests such as temperature, pH, conductivity, etc, upon sample receipt
- Performs a variety of clerical tasks that may include commercial invoicing, maintaining spreadsheets and file management
- Receives samples from employees and laboratory customers in a manner that ensures the samples are kept in a clear chain of custody
- Perform laboratory tests
- Prepare samples/specimens
- Perform daily quality control checks
- Prepare reports with reliable data
- Interpret results based on findings
- Use latest methodologies and best practices
- Adhere to correct procedures and policies
- Document all activities
- Maintain and track results
- Maintain cleanliness, orderliness and supplies
- Help with administrative tasks when needed
Club Manager
Planet Fitness
08.2019 - 04.2020
- Manage all club activities and analyse all financial performance and organize work for all internal resources and recommend solutions to increase productivity of the club
- Design and implement all financial plans and budgets, and maintain inventory of all club equipment and supplies
- Implement all company programs according to club policy
- Organise weekly meetings to design effective strategies to achieve all club objectives
- Develop all profit and loss statements for club and prepare required operating plan
- Hire and evaluate staff performance and train all staff members
- Provide development coaching to all members
- Oversee all training sessions of staff and ensure compliance to all loss prevention and HR policies
- Develop and maintain an effective team culture at all times
- Prepare schedule for shift coverage and ensure cleanliness at all times
- Provide optimal level of customer service to all guests
- Administer all payrolls and ensure compliance to budget
Reception Manager
Planet Fitness
01.2018 - 07.2019
- Supervise the professional greeting of clients and visitors, to the highest standards
- Recruitment, induction and training of receptionists
- Appraisals and performance management of staff
- Leading, monitoring, motivating and inspiring the team
- Review of existing standards and procedures while implementing new practices
- Manage the implementation for any change or upgrade in software systems
- Review the uniform requirements and source new suppliers if needed
Receptionist
Planet Fitness
04.2017 - 12.2017
- Assisting with member queries and special requests
- Provide solid customer service
- Issuing access cards
- Reporting of facility/maintenance issues
- Assisting with payments (EFT/Debit/Credit)
- Admin (banking/contract compliance/daily figures/filing)
- Manager on duty
- Handling problems with difficult members
- Sorting out account queries
- Switchboard
- Excel/Microsoft Word
Education
Grade 12 -
Unlimited Success (Impak)
01.2016
Skills
- Excellent client communication and service delivery
- Strong administrative and organizational abilities
- Proficient in Microsoft Office and CRM systems
- Accurate data entry and record management
- Efficient scheduling and multitasking under pressure
- Reliable and self-motivated team player
- Exceptional time management and problem-solving
- Experience with invoicing and payment processing
- Adaptable and quick to learn new systems
- Professional, friendly, and approachable demeanor
References
References available on request.
Further Qualifications / Training
- First Aid Training (CPR)
- Red Carpet Customer Service (Planet Fitness)
- General Operations Training (Planet Fitness)
- CRM/EOH – Customer Service Program
- Member Client Computer Program
- Club Centric Computer Program
Personal Character
I am an outgoing and friendly person. Self-motivated and goal orientated. I relate very well to people, and people find me very approachable. I am reliable and extremely self-driven. I am undoubtedly a team player. I excel in an organized work environment, and work well under pressure. I continually strive to improve myself and take pride in my work.
Timeline
Customer Services Administrator
Werkie
05.2025 - Current
Laboratory Reception/Laboratory Assistant
Aquatico Laboratories
04.2020 - 04.2025
Club Manager
Planet Fitness
08.2019 - 04.2020
Reception Manager
Planet Fitness
01.2018 - 07.2019
Receptionist
Planet Fitness
04.2017 - 12.2017
Grade 12 -
Unlimited Success (Impak)