Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Server Management and Testing
Accomplishments
Work Availability
Affiliations
Quote
Software
Languages
Interests
Timeline
SoftwareEngineer
Jared Ayrton

Jared Ayrton

Information Technology
Cape Town,WC

Summary

Highly skilled IT professional prepared to deliver exceptional standards in technical support and issue resolution. Proven track record of enhancing system functionality and improving user experience. Known for collaborative teamwork and flexibility to meet changing demands. Expertise in problem-solving and providing top-notch customer service. Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in efficiently and effectively resolving hardware and software issues. Collaborative approach and adaptability to evolving needs ensure optimal team performance and user satisfaction. Reliable, resourceful, and results-driven mindset focused on achieving outstanding outcomes.

Overview

4
4

Customer Support

3
3

Hardware Assembly

Work History

Help Desk Technitian

ESA Partner
06.2024 - Current
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Responding to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Manage and maintain Meraki firewalls.
  • Configure, maintain and optimize Unifi switches, Access Points and large wireless networks.
  • Documented support interactions for future reference.
  • Provided on-call support for critical issues related to Meraki and Unifi.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
  • Managed high levels of call flow and responded to technical support needs.
  • Monitored system performance to identify potential issues.
  • Manage voice services and maintain the users experience with any issues that come up with SIP or softphones

Technical Production

Mustek
05.2022 - 05.2024
  • Safely handle machine parts during installation and assembly
  • Replacing or repair or pre-built machines and equipment
  • Installing Operating systems and software
  • Running diagnostics on the machines after installation of hardware and software to ensure quality control
  • Inverter & UPS diagnostics
  • Client technical services and resolution of technical issues
  • Assembly of UPS systems
  • Fault testing of Batteries and inverters
  • Dealt with technical quality issues quickly and effectively, minimizing production disruption for outstanding operational efficiency

Logistics Clerk

Mustek
05.2021 - 04.2022
  • Inventory count of internal stock transfers from the parent branch, including the retrieval of stock for clients
  • Way billing of RTT/FLC (Couriers), making sure the destination of the items is going to is the correct place
  • Packaging the items into boxes or on pallets and making sure they are shipped safely
  • Cancellation of waybills as well as tracking of waybills
  • Communication with clients and assisting with loading of stock into vehicles
  • Chased missing transactions to help facilitate timely payments
  • Prepared month-end closing entries to maintain detailed reporting and recordkeeping
  • Kept general ledger documents updated for accurate transaction records

Lighting Designer/Vision Mixer/Technical Staff

Edge Church
01.2012 - Current
  • Operate the lighting console for the venue
  • Managing the distributed video feeds distributed throughout the building and remote locations
  • Hosted large scale Audio, Video and Lighting rigs for large shows on site and off site
  • Freelance work as a lighting operator from time to time

Education

IT Systems Network Engineering - Information Technology

Pearson Institute For Higher Education
Cape Town
04-2021

Skills

  • Customer Service
  • Problem Solver
  • Remote support
  • Ticket management
  • Network support
  • Hardware repair
  • Troubleshooting and diagnosis
  • Support ticket system management
  • Call center operations
  • Voip support

Certification

  • Network Engineer, Higher Certificate in Information Systems
  • STCW Personal Survival Techniques
  • STCW Personal Safety and Social Responsibility
  • Fire Prevention & Fire Fighting
  • Elementary First Aid
  • SAMSA Seafarer Medical Fitness Certificate
  • Seafarer Medical Certificate ENG1

Personal Information

  • Health Status: Physically active, No Tattoos, Fully Vaccinated
  • Date of Birth: 11/21/99
  • Nationality: South African

Hobbies and Interests

My main Hobby is IT and AV, and am very active at home by staying educated with networks and running my own local servers.

Server Management and Testing

I manage my own server, on which I deploy containers for various services that I utilize internally within my network. This setup allows me to engage in testing and continuously enhance my skills, ensuring that I am consistently pushing myself to learn new technologies and avoid stagnation.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Collaborated with team memebers in the development of ISO image deployment service for laptop deployment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • ESA Partner
  • Edge Church

Quote

Don’t believe everything you think.
Byron Katie

Software

Office 365

Unifi

Meraki

Yeastar

Yealink

Languages

English

Interests

Networking and Server Management

Music and Programming Lights

Hardware Assembly

Timeline

Help Desk Technitian

ESA Partner
06.2024 - Current

Technical Production

Mustek
05.2022 - 05.2024

Logistics Clerk

Mustek
05.2021 - 04.2022

Lighting Designer/Vision Mixer/Technical Staff

Edge Church
01.2012 - Current

IT Systems Network Engineering - Information Technology

Pearson Institute For Higher Education

Similar Profiles

CREATE PROFILE
Jared AyrtonInformation Technology