Jaqueline Mabuza
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude to meet team goals.
Overview
2
2
years of professional experience
Work History
Travel Consultant
Inkosi Destination Management Company
06.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Assistant Manager
Numbigate Resort & Conference
01.2023 - 05.2023
- Ensuring customer satisfaction through maintaining excellent services and maintaining standard
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensure all guests disputes are attended and investigated, addressed and presented with resolutions using critical thinking
- Implementing customer CRM
- Introduce new products or services by communicating with current and potential clients
- Follow up on bookings and inquires.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Admin Intern (Inserivice Training)
Lekoa Bed & Breakfast
06.2022 - 12.2022
- Dealing with reservations
- Making quotations and invoices
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
Tourism Management - Humanities ,Human Management
Vaal University of Technology
Vanderbijlpark, South Africa12.2022
Skills
- Microsoft Office
- Problem solving
- Itineraries
- Critical thinking
- Customer service
- SEO Marketing
- Strong Communication Skills
- Travel research
- GDS knowledge
- Team Member Collaboration
- Digital Marketing
Languages
English
Swati
Contacts
+27 76 80 22 609, zinhlemabuza2@gmail.com
References
- Mrs M .Nqatsetseng, +27 74 885 6133 - Lekoa B&B
- Ms N.Mahlalela, +27 67 678 1614- Numbigate Resort & Conference
- Ms P Mbuyane +27 72 439 9117 -Inkosi Destination Management Company
Timeline
Travel Consultant
Inkosi Destination Management Company
06.2023 - Current
Assistant Manager
Numbigate Resort & Conference
01.2023 - 05.2023
Admin Intern (Inserivice Training)
Lekoa Bed & Breakfast
06.2022 - 12.2022
Tourism Management - Humanities ,Human Management
Vaal University of Technology
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