Leadership and management development
Jaqueline Gininda
Executive Assistant
Johannesburg
Summary
Professional executive support expert with extensive experience in high-level administrative roles. Known for effective coordination and ability to handle confidential matters with discretion. Focuses on team collaboration and adaptability, ensuring operational efficiency and goal achievement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Executive Assistant to the Director General
National Department Of Health
Pretoria, South Africa
12.2023 - Current
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Handle confidential matters, including sensitive information and documents, with discretion and professionalism.
- Develop and maintain filing systems, ensuring easy access to information and compliance with records management policies.
- Build and maintain relationships with stakeholders, ensuring effective collaboration and communication within the office of the DG.
•Manage the Director General's email account, responding to routine inquiries and forwarding important messages to relevant staff, as well as processing of requests addressed to the DG.Prepare and process documents, reports, and other materials for signature, approval, or distribution with utmost discretion and confidentiality.
•Conduct research and analysis on various topics, summarizing findings and presenting recommendations to the Director General.
•Develop and implement administrative processes and procedures, improving efficiency and productivity.
•Manage the Director General's expenses, ensuring compliance with departmental policies and procedures.
•Provide support during emergencies, crises, or special events, ensuring effective communication and coordination. - Compile travel reports in a form of TS1s to requisition for different quotes for comparison to limit unnecessary expenditure.
•Plan and coordinate the DG’s travel logistics to ensure a seamless travel experience, ensuring that all travel touch points are carefully attended to from booking flights, land transport upon arrival, accommodation as well as ensuring that all travel requirements and regulations are fulfilled prior to the DG’s travel both domestic and international.
•Offer administrative support to the DG during his travel on the National Department of Health-related events. Compile all the related documents such as the programme for the event, the DG’s speaking notes, Concept note and or the background on the respective event.
•Perform sessional duties as well as offer office support to the DG during his travel to the respective provinces within South Africa and Internationally when required.
Executive Assistant to the Chief Executive Officer
Sakhumnotho Group Holdings
Johannesburg, South Africa
10.2021 - 11.2023
- Provided executive administrative support to the President & CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Coordinate the CEO's diary to accommodate Sakhumnotho Group Holdings and the two affiliated NGO’S to the company; the Global Fund for Jesus and the Global Business Roundtable
Executive Assistant to the Minister of Health
National Department Of Health
Pretoria, South Africa
04.2020 - 08.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Act as first point of contact: dealing with all correspondence. Manage diaries and organize meetings and appointments.
- Book and arrange travel, transport and accommodation. Organize events and conferences.
Scrutinize documents and alert seniors on political interfaces and impact. Arrange VIP security for the Executive Authority with SAPS. - Type, compile and prepare reports, presentations and correspondence.
- Receive calls and requests from the public within the constituency of the EA. Liaise with role-player in the constituency and monitor actions agreed upon. Accompany and support the Executive Authority to his/her constituency.
- Resolve/refer requests received from stakeholders in constituency for finalization.
- Remain up to date with regards to the applicable
prescripts/policies and procedures that apply to his/her work terrain. Manage databases and filing systems.
VIP Specialist
South African Airways
Kempton Park, South Africa
07.2008 - 03.2020
- Implement departmental standard operating procedures to ensure consistent, personalized, professional and efficient business.
- Maintain clear communication to ensure seamless pre and post travelexperience for all VIP clientele by liaising directly with internal designated travel coordinators.
- Implement real time intervention solutions against service gaps within SAA for all VIPs by demonstrating quick and proactive thinking abilities.
- Ensure VIP service adheres and meets specified turnaround times, ensuring customer service satisfaction, while acting as a liaison on behalf of the customer.
- Co-ordinate flight delays, diversions and rerouting of VIP clientele to ensure effective and efficient service delivery and/or recovery.
- Action all special requests for an effective and consistent personalized service delivery through answering and resolving both telephonic and email
requests. Interact with baggage and airport operations to ensure effective handling of VIP segmentation baggage to avoid pilferage. - Pre-check, send SMS notification for both delays and pre-seating to VIP customers, to achieve effective and consistent personalized service delivery.
- Make decisions & execute duties as per delegated authority for SAA VIP services.
Customer Service Agent
South African Airways
Kempton Park, South Africa
02.2002 - 06.2008
- Assist passengers with self-service check-in kiosks. Inspect and verify passenger documentation.
- Issue boarding passes and reschedule passengers affected by cancellations.
- Manage baggage processing including handling and fee calculation.
- Assist passengers as needed through arrival and check in processes including VIPs unaccompanied minors and passengers needing wheelchair assistance.
- Direct passengers through customs, immigration, and quarantine as required. Make public address announcements as required.
- Communicate with Air Transport Control alerting them of any matters that they wold need to take account of regarding a respective aircraft
Education
Advanced Management Practice - Business
Henley Business School
Sandton 04.2001 -
Post-graduate Diploma in Business Management - Business Management
Regenesys Business School
Johannesburg, South Africa 04.2001 -
Skills
Effective Decision-Making
Office Management Skills
Effective Problem Resolution
Document Organization
Strong Organizational Skills
Schedule Coordination
Experienced in Managing Multiple Tasks
Business Communication
Data Privacy Management
Professional Phone Communication
Effective Conflict Resolution
Logistical Travel Coordination
Business Management
Interests
Community development and engagement
Government accountability and transperancy
Public policy development ad implementation
Timeline
Executive Assistant to the Director General
National Department Of Health
12.2023 - Current
Executive Assistant to the Chief Executive Officer
Sakhumnotho Group Holdings
10.2021 - 11.2023
Executive Assistant to the Minister of Health
National Department Of Health
04.2020 - 08.2022
VIP Specialist
South African Airways
07.2008 - 03.2020
Customer Service Agent
South African Airways
02.2002 - 06.2008
Advanced Management Practice - Business
Henley Business School
04.2001 -
Post-graduate Diploma in Business Management - Business Management
Regenesys Business School
04.2001 -