Japhta Mohlahlana
Store Assistant
Midrand
Summary
Motivated and technically driven IT Support professional with hands-on experience in Windows desktop environments, Microsoft 365 support, basic networking, and remote troubleshooting. Supported by industry certifications from CompTIA plus with a proven ability to deliver clear, patient, and customer-focused assistance. Strong analytical mindset with a commitment to continuous learning and a goal of growing into a Tier 1 Support Engineer role within a professional IT service desk environment. I am actively looking for a career opportunity within the IT or corporate sector, where I can contribute my technical abilities, gain valuable experience, and build a long-term professional path.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Retail Assistant
PicsAlive
10.2024 - Current
- Assisted with canvas printing, stretching, aluminium and perspex printing.
- Managed custom picture framing and wallpaper preparation.
- Worked with basic Photoshop tasks and customer requests.
- Supported customers with printing-related queries.
General Worker / Stock Replenisher
Vermont Sales (Pty) Ltd
02.2023 - 08.2023
- Replenished stock from bulk storage to bin locations.
- Picked orders according to customer pick notes.
- Received new stock and updated storage locations.
- Used K8 stock management system for locating and amending attributes.
- Performed housekeeping and ad hoc tasks as required.
Junior Lab Testing Engineer
Vox Telecom (Pty) Ltd
01.2015 - 01.2017
- Refurbished and tested networking devices (routers, switches, gateways, GSM, firewalls).
- Worked with Fortinet FortiGate, Cisco routers (1900 series), Mikrotik, Aruba AP devices.
- Installed, repaired, and maintained desktops, laptops, and servers.
- Updated firmware on networking devices and ensured operational readiness.
- Configured and troubleshot IP phones (Polycom, Yealink, Grandstream).
- Supported SIP accounts, extensions, auto-provisioning, and cloud PBX systems.
- Assisted with video conferencing setup and support.
- Applied understanding of OSI model, TCP/IP, DNS, and NAT during testing.
ICT Intern
Vox Telecom (Pty) Ltd
01.2013 - 01.2014
- Gained exposure to testing and refurbishing routers, firewalls, Wi-Fi APs, and IP phones.
- Assisted field engineers in preparing and configuring Cisco and FortiGate devices.
- Participated in on-site client installations and maintenance tasks.
- Installed satellite-based connectivity solutions (YahClick).
- Learned corporate communication, customer handling, and technical professionalism.
Education
Matric (Grade 12) - English HL, Afrikaans FAL, Accounting, Business Studies, Economics, Mathematical Literacy, Life Orientation
Allanridge Combined School
01.2008
Skills
Microsoft 365: Outlook, Teams, SharePoint, OneDrive
Windows 10/11 installation, configuration & troubleshooting
Basic networking: TCP/IP, DNS, DHCP, NAT, ping, traceroute
Strong working knowledge of remote support tools, including RDP and remote management agents
Desktop, laptop & peripheral troubleshooting (printers, scanners, monitors)
Network device support: routers, access points, firewalls basics
Ticketing systems & escalation procedures
Customer communication & professional conduct
Basic knowledge on Linux Ubuntu and Mint
Basic knowledge of Apple macOS (system navigation, updates, troubleshooting)
Apple macOS Support: Basic troubleshooting, software installation, system updates, preferences management
Certification
Fortinet Fortinet Certified Associate – Cybersecurity (Valid until 2025-11-07) Skills: Antivirus, Application Control, Authentication, Firewall, IDS/IPS, SSL Inspection, VPN, Web Filtering, FortiGate Administration
References
- Jummee, Store Manager, 073 107 3729, PicsAlive, References available for verification upon request.
- Cyprian, Team Leader, 083 666 5190, Vermont Sales
- Logan, Arends, PBX Specialist, 083 323 6096
- Faizal, Badat, Head of SDM Voice and Services, 083 323 5586, Metro Fibre
Timeline
Retail Assistant
PicsAlive
10.2024 - Current
General Worker / Stock Replenisher
Vermont Sales (Pty) Ltd
02.2023 - 08.2023
Junior Lab Testing Engineer
Vox Telecom (Pty) Ltd
01.2015 - 01.2017
ICT Intern
Vox Telecom (Pty) Ltd
01.2013 - 01.2014
Matric (Grade 12) - English HL, Afrikaans FAL, Accounting, Business Studies, Economics, Mathematical Literacy, Life Orientation
Allanridge Combined School