JANISE NAICKER
Cape Town
Summary
Result driven administrative and customer service professional with over 10 years of experience in retail operations, office administration, client support, stock control, dispatch coordination, and team supervision. Proven track record in delivering excellent customer service, managing branch operations, and handling after sales support across multiple roles, including leadership positions as Lewis stores Furniture. Entrepreneurial business owner with hands on experience in sales, supplier negotiations and marketing strategy, recently up-skilled in Generative AI, change management and employee development. Proficient in Microsoft Office Suites and remote work tools. Currently seeking full time, remote administrative or virtual assistant opportunities.
Overview
20
20
years of professional experience
Work History
Self-Employed – Haircare & Cosmetics
Jays Grand Haircare & Beauty Supply
CAPE TOWN, South Africa
12.2020 - Current
- Analysed customer needs and purchasing trends to formulate sales strategies.
- Oversaw marketing strategies leading to sales increases.
- Monitored sales performance for specific product lines to inform future purchasing.
- Negotiated with suppliers and researched alternative wholesalers to source products.
- Advised customers on specific queries using thorough product knowledge.
- Managed complaints with calm, clear communication and problem-solving.
- Reason for seeking part-time work: I am looking for a part-time administrative or remote role to contribute my skills while maintaining a flexible schedule.
Customer Service Consultant
Tafelberg Furnishers
Cape Town, SA
01.2016 - 11.2020
- Delivered professional after-sales service and handled client queries efficiently
- Maintained accurate filing, stock records, GRVs, PODs, and order tracking
- Liaised with suppliers, agents, and customers for service and repairs
- Assisted with dispatch and stock intake coordination
- Reason for leaving: Pursuing entrepreneural goals and long term career sustainability
- Reference: Aziza Salie – 081 485 5803
Stock Clerk & 2IC (Second-in-Command)
Lewis stores
Cape Town, SA
11.2006 - 02.2011
- Managed customer service, invoicing, dispatch, and branch administration.
- Supported the branch manager with operational planning and supervision.
- Performed weekly stock takes and supplier communications.
- Reason for leaving: Seeking career growth and independence beyond what the roles could offer.
- Reference: Mrs Catherine Lekay (Regional Manager), 082 841 1004.
Education
Grade 10 -
Oval North Senior Secondary School
01-2000
Certificate - IT & Secretarial Studies
ASB College – Achiever's School of Business
01-2002
Skills
- Customer Service and Support
- Office Administration
- Dispatch & Stock Control
- Microsoft Office Suite
- Email & Internet Proficiency
- Invoice & Order Processing
- Team Supervision & Scheduling
- Daily Reporting
- Communication & Problem Solving
- Remote work-ready
Personal Information
- Nationality: South African
- Marital status: Married
- Dependents: 2
Languages
English
First Language
Afrikaans
Intermediate
B1
Timeline
Self-Employed – Haircare & Cosmetics
Jays Grand Haircare & Beauty Supply
12.2020 - Current
Customer Service Consultant
Tafelberg Furnishers
01.2016 - 11.2020
Stock Clerk & 2IC (Second-in-Command)
Lewis stores
11.2006 - 02.2011
Grade 10 -
Oval North Senior Secondary School
Certificate - IT & Secretarial Studies
ASB College – Achiever's School of Business