Janine Lee- Anne Zutphen
Travel Consultant
Steenberg
Summary
Retail travel professional committed to delivering exceptional travel solutions. Leveraged industry knowledge to craft tailored travel experiences, ensuring client satisfaction and loyalty. Known for teamwork and adaptability, thriving in dynamic environments and consistently achieving high client satisfaction.
Overview
31
31
years of professional experience
1
1
Language
Work History
Retail Travel Consultant
Travelstart
Cape Town
01.2024 - Current
- Booking Domestic, Regional and International leisure packages through the support of preferred Suppliers.
- Booking offline domestic and international flights (Amadeus, NCD and company CRM ).
- Meeting monthly sales targets.
- Offering expert advice on travel insurance options that best suits individual client's needs and requirements.
- Streamlining booking processes for efficiency, resulting in a smoother experience for both customers and team members.
- Supporting team members in achieving departmental goals by cross-selling additional services or providing backup when needed.
- Participating in ongoing training events to continuously expand destination knowledge and stay current on industry trends.
- Increasing repeat business by building rapport with clients through attentive service, genuine interest in their travel preferences, and prompt follow-ups after their trips.
- Increasing customer satisfaction by providing personalized travel recommendations and tailored vacation packages.
Retail Travel Consultant
Flightsite/ Club Travel
06.2023 - 12.2024
- Booking Domestic, Regional and International leisure packages through the support of preferred Suppliers.
- Booking offline domestic and international flights (Amadeus, NCD and company CRM ).
- Meeting monthly sales targets.
- Offering expert advice on travel insurance options that best suits individual client's needs and requirements.
- Streamlining booking processes for efficiency, resulting in a smoother experience for both customers and team members.
- Supporting team members in achieving departmental goals by cross-selling additional services or providing backup when needed.
- Participating in ongoing training events to continuously expand destination knowledge and stay current on industry trends.
- Increasing repeat business by building rapport with clients through attentive service, genuine interest in their travel preferences, and prompt follow-ups after their trips.
- Increasing customer satisfaction by providing personalized travel recommendations and tailored vacation packages.
Travel Consultant • Travel Administrator
Achievement Awards Group
Cape Town
01.2017 - 10.2022
- Servicing Standard Bank U Count Rewards clients by booking Domestic and Regional holiday packages through liaison with various Tour Operators and Travel Suppliers and meeting client expectations.
- Reconciling of monthly/ yearly Travel accounts.
- Balancing of Cash Book/Cash Receipts Journals. Balancing of payments received on the company's Diner’s and Master cards. Balancing of payments received in the company's Travel bank account.
- Processing of refund requests canceled bookings.
- Capturing and invoicing of flight, accommodation and car hire bookings.
Contact Centre Consultant
Achievement Awards Group
Cape Town
07.2006 - 12.2016
- Assisting with Online delivery queries. Activating Awards Cards. Providing clients with Campaign- related information pertaining to their existing accounts.
- Monitored quality assurance standards within the contact center, consistently meeting or exceeding established benchmarks for service excellence.
Contact Centre Consultant • Asda Online Shopping Consultant
Merchants
06.2004 - 06.2005
- Allocating delivery times for online store shoppers. Assisting with late delivery enquiries for United Kingdom based clients.
Data Capturer • Proof of delivery Scanner
UTI Sun Couriers
03.2001 - 05.2004
- Scanning and capturing proof of delivery waybills.
Tourism Information Clerk
City Lodge Hotel Waterfront
06.1999 - 01.2000
- Providing customer service by promptly addressing questions and concerns with a professional demeanor.
- Providing tourism information to guests.
- Booking day tours for hotel guests.
- Arranging Shuttle services/transfers to and from Airport/Hotels.
Bookkeeper • Administrator• Petty Cash Clerk • Sales Consultant• Cashier
Stuttafords Clothing- Waterfront
03.1996 - 05.1999
- Reconciling monthly store accounts. Daily balancing of payments, Cash book Receipts/Payments Journals. Balancing of Petty Cash. Assisting customers in Ladies wear.
Cash Office Cashier
Hyperama
01.1995 - 04.1996
- Daily reconciling of cash payments received.
Education
Diploma - Travel & Tourism
Damelin Online College
Century City, Cape Town01.2017
Diploma - Amadeus
FIT College
Cape Town 04.2001 -
Certificate - Photography
School of Photography
Plumstead, Cape Town03.2011
High School Diploma -
Grassy Park Senior Secondary School
Grassy Park, Cape Town12.1994
Skills
Interpersonal communication skills
Itinerary creation
Proven sales ability
Travel planning expertise
Global destinations
Industry trends awareness
Strong salesmanship
Interests
Part-time Photography, singing, cooking, baking and travelling
Timeline
Retail Travel Consultant
Travelstart
01.2024 - Current
Retail Travel Consultant
Flightsite/ Club Travel
06.2023 - 12.2024
Travel Consultant • Travel Administrator
Achievement Awards Group
01.2017 - 10.2022
Contact Centre Consultant
Achievement Awards Group
07.2006 - 12.2016
Contact Centre Consultant • Asda Online Shopping Consultant
Merchants
06.2004 - 06.2005
Diploma - Amadeus
FIT College
04.2001 -
Data Capturer • Proof of delivery Scanner
UTI Sun Couriers
03.2001 - 05.2004
Tourism Information Clerk
City Lodge Hotel Waterfront
06.1999 - 01.2000
Bookkeeper • Administrator• Petty Cash Clerk • Sales Consultant• Cashier
Stuttafords Clothing- Waterfront
03.1996 - 05.1999
Cash Office Cashier
Hyperama
01.1995 - 04.1996
High School Diploma -
Grassy Park Senior Secondary School
Diploma - Travel & Tourism
Damelin Online College
Certificate - Photography
School of Photography
References
Available on request.
Photography
I am an avid Photographer who enjoys shoots for Family, Matric Balls and Wedding events in my free time.