Janine Yolandi Dwayi
Item Data Specialist
Roodepoort,GP
Summary
Detail-oriented and results-driven administrative and customer service professional with over a decade of experience across brand operations, data analysis, product marketing, and contact center management. Proven expertise in optimizing workflows, improving data accuracy, and driving exceptional customer experiences within the fast-paced beauty and cosmetics sector. Currently pursuing a Bachelor's degree in Business Administration to further strengthen strategic and leadership capabilities.
Overview
14
14
years of professional experience
9
9
Certifications
Work History
Item Data Clerk
Avon Justine
07.2024 - Current
- Achieved 100% on-time delivery of campaign materials by reviewing and uploading PDFs with zero errors.
- Maintained 100% data accuracy in brochure billing and campaign data via Concorde.
- Collaborated with Campaign Planning Team to reduce invoice errors by 2%.
- Ensured compliance through active invoice monitoring and discrepancy resolution.
Senior Call Centre Supervisor
Avon Justine
03.2021 - 09.2022
- Led team operations to meet SLA metrics across service levels.
- Monitored systems to balance staffing, enhance multi-skilling, and boost productivity.
- Conducted daily mailbox indexing and resolved customer escalations.
Omnichannel Brand Experience Specialist
Avon Justine
10.2022 - 06.2022
- Maintained Horizon and E-profile systems, leader list updates, brochure flow, and data integrity.
- Acted as point of contact for cross-functional campaign, product, and customer queries.
- Oversaw brochure creative checks and ensured accurate offer and billing setup.
- Participated in Test Invoice and Go-Live readiness, managing CASO updates and campaign risk.
- Developed marketing plans and supported creative matrix execution.
Escalations, Retentions & Social Media Consultant
Avon Justine
07.2017 - 05.2018
- Handled escalations and retention strategies for representatives and consultants.
- Monitored and responded to queries across social media platforms.
- Drafted and processed loss letters across departments.
Queries Resolution Consultant
Avon Justine
09.2016 - 06.2017
- Managed email-based query resolution and coordinated with internal departments.
- Handled loss letter approvals and processing with detailed follow-ups.
Contact Centre Agent
Avon Justine
05.2012 - 08.2016
- Managed inbound/outbound calls and email communications.
- Delivered query resolutions and customer support across multiple channels.
Education
Bachelor's Degree - Business Administration
01-2025
In Progress
Diploma - Business Management
01-2016
Matric Certificate - undefined
01-2009
Skills
Campaign Planning & Execution
Customer Experience Management
Contact Center Operations
Product Data Management
Omnichannel Support
Cross-Functional Collaboration
Proofreading
File management
Typing speed
Data validation
Accuracy and precision
Certification
Product Marketing Foundations – LinkedIn (2023)
Timeline
Item Data Clerk - Avon Justine
07.2024 - Current
Omnichannel Brand Experience Specialist - Avon Justine
10.2022 - 06.2022
Senior Call Centre Supervisor - Avon Justine
03.2021 - 09.2022
Escalations, Retentions & Social Media Consultant - Avon Justine
07.2017 - 05.2018
Queries Resolution Consultant - Avon Justine
09.2016 - 06.2017
Contact Centre Agent - Avon Justine
05.2012 - 08.2016
London School of Business Management - Diploma, Business Management
Willow Crescent Secondary School - Matric Certificate,
University of the People - Bachelor's Degree, Business Administration