Janine Travaglini
Managerial / Transaction Co-Ordination
Fourways
Summary
I’d like to briefly outline my capabilities, drawing on over 20 years of experience in the property industry. Here’s a summary of my background and skills:
Administrative Expertise: Skilled in reception duties, assisting agents, managing listings, and using platforms like Lightstone, Windeed, and Man 3000. Proficient in invoicing, sales, rentals, and liaising with attorneys.
Leadership and Team Management: Served as Office Manager for our Bryanston branch for 5 years before transitioning to Weltevreden Park, where I successfully managed operations during a challenging period. Experienced in employing and terminating staff, guiding and motivating agents, and fostering team cohesion.
Problem-Solving Under Pressure: Adept at handling difficult buyers, sellers, and internal conflicts. Known for maintaining professionalism, ensuring open communication, and addressing issues promptly.
Always Accessible: Available 24/7 to assist agents (120 across 4 offices), leveraging tools like AnyDesk and having access to essential portals to ensure seamless support.
Work Philosophy: I believe in an open-door policy and emphasize the importance of training, motivation, and professional conflict resolution to maintain a positive and productive office environment.
Currently, I find myself seeking new opportunities due to ongoing challenges caused by micromanagement and interference in administrative functions, which have negatively impacted team morale. I am committed to contributing 110% to any role and thrive in environments where trust and collaboration are prioritized over micromanagement.
I believe I could add value to your company, I would love to discuss how my skills and experience aligning with your needs. Please feel free to ask me any questions to learn more about my character. I look forward to reviewing your finalized job specification.
Thank you for considering my application.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Transaction Coordinator
Re/max Masters
Johannesburg
09.2020 - Current
- Improved client satisfaction with detailed follow-ups on transaction statuses, keeping all parties informed throughout process.
- Achieved significant reduction in transaction times by proactively identifying bottlenecks and implementing effective solutions.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Facilitated team training sessions on latest real estate regulations and technology tools, improving overall transaction efficiency.
- Assist in training and running the Quicksale operations, between multiple branches, over 160 agents.
- Reduced errors in contract documentation by meticulously reviewing and verifying all paperwork for compliance with real estate laws and regulations.
Office Manager
ReMax Masters
Johannesburg
01.2018 - 01.2020
- Office manager at our Bryanston branch for 5 years before having to unwillingly relocate to our Weltevreden Park Office to take over from those that resigned
- I’ve always been on call 24/7 as I can also work from home
- Had access to all necessary portals that assisted all my agents (120) at all times
- (Based in 4 offices)
- Dealing with grumpy buyers and sellers
- Employing and terminating employees
- Ordering of any necessary stock
- Training is key
- Open door policy is how an office should be run
- Any discrepancies or office friction should be dealt with as soon as possible in a professional manner
- I provide 110% towards my work, however, not partial to 'micro management'
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Education
Matric - NQF4, CDPA & QBE
Skills
- Lightstone
- Windeed
- Man 3000
- Sales
- Rentals
- Invoicing
- Dealing with attorneys
- Employee management
- Stock ordering
- Training
Transaction monitoring
Data entry proficiency
File management
Document coordination
Deadline management
Problem-solving
Personal Information
Address: 14 Albatross Drive, Fourways, Sandton (Residing for the past 18 years)
ID: 6005150033085
Education: Matric, NQF4, CDPA & QBE
Contact: 082 478 9294
Email: janinetrava@gmail.com
Timeline
Transaction Coordinator
Re/max Masters
09.2020 - Current
Office Manager
ReMax Masters
01.2018 - 01.2020
Matric - NQF4, CDPA & QBE
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