JANINE THEUNISSEN
Big Bay,South Africa
Summary
Results-driven and self-motivated Sales Progressor with extensive experience in the property sector and a deep understanding of the conveyancing process. Proven ability to manage complex transactions efficiently while maintaining excellent client relationships. Skilled in Microsoft Office, Outlook, CRM systems, and digital marketing, with a strong grasp of social media tools to support business growth. Recognized for clear communication, conflict resolution, and time management, consistently ensuring smooth, timely property transactions and high client satisfaction. A key contributor to reducing transaction timelines and increasing repeat referrals through proactive, client-focused service.
Overview
17
17
years of professional experience
6055
6055
years of post-secondary education
Work history
Sales Progressor
Smith's Sales & Lettings
Swansea, Wales
04.2020 - 07.2025
- Manage end-to-end property sales processes, liaising between solicitors, estate agents, mortgage brokers, and clients to progress transactions efficiently.
- Coordinated and resolved legal and logistical issues, providing clients with timely updates and guidance from offer to completion.
- Built strong client relationships while working independently under pressure and managing a dynamic caseload.
- Successfully obtained CeSP qualification, enhancing knowledge of sales progression legislation and best practices.
- Maintained an organised tracking system for each ongoing transaction, resulting in increased productivity.
- Collaborated with various stakeholders for efficient deal closure.
- Streamlined documentation process to facilitate quicker sale closings.
- Navigated challenging negotiations successfully, guaranteeing client satisfaction.
- Prepared and dispatched relevant correspondence efficiently, maintaining a steady flow of information among all parties.
- Demonstrated high level of patience whilst dealing with difficult situations during transactions.
- Assisted buyers during purchase process to provide a stress-free experience.
- Managed complex deals, resulting in satisfied customers and repeat business.
Sales Assistant & PA to MD
One Point Supply Services (OPSS)
Cape Town
01.2018 - 03.2020
- Supported the MD and Sales team administratively and operationally.
- Managed travel bookings, meeting coordination, and follow-ups with clients.
- Co-managed marketing efforts across social platforms and assisted with client proposals.
- Took ownership of several client accounts, ensuring accurate documentation and timely support.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
PA to HR Manager
Myatt International
Cape Town
11.2013 - 12.2017
- Oversaw confidential employee data and supported HR in recruitment and performance processes.
- Assisted with scheduling, correspondence, and internal communications.
- Assisted in event planning, leading to successful corporate gatherings.
- Streamlined office processes to increase efficiency.
- Maintained confidentiality of sensitive information by implementing strict file management systems.
- Managed complex diaries, ensuring seamless executive schedules.
- Drafted correspondence, enhancing corporate image.
PA to Operations Manager
Elliot's Furniture Removal
Cape Town
05.2010 - 10.2013
- Provided full administrative support, managed diaries, logistics, and reporting.
- Increased operational efficiency through meticulous record keeping.
- Organised high-level meetings for productive collaboration.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Optimised time management by creating effective work schedules.
- Streamlined office processes to increase efficiency.
Service Desk Consultant
Truworths
Cape Town
05.2008 - 03.2010
- Responsible for stock control, payment processing, merchandising, and customer support.
- Recommended improvements on business processes for optimised performance and profitability.
- Delivered customised training programmes to improve workforce skills and knowledge.
- Trained on new software systems for enhanced work performance.
- Participated actively in regular meetings and brainstorming sessions to enhance productivity levels within the team.
Education
Digital Marketing Certificate - Digital Marketing
Udemy
South AfricaCertified Sales Progressor (CeSP) -
The Able Agent
United KingdomMatriculation - English, Business Economics, Afrikaans, Home Economics, Mathematics, Biology
Fairbairn College
Cape Town, Western CapeSkills
- Sales Progression
- Microsoft Office
- Outlook
- CRM Systems
- Excellent Communication
- Interpersonal Skills
- Property Law
- Conveyancing Process Understanding
- Conflict Resolution
- Time Management
- Team Collaboration
- Self-motivation
- Social Media Marketing
- Digital Marketing
Languages
English
Native
Afrikaans
Upper intermediate
References
- Nicola Kilner, HR Manager, Myatt International, 073 326 3090, nicola@myatt.co.za
- Donna Morkel, HR Manager, The Lot, 072 657 9081, donna@ilovethelot.com
- Gary Schlechter, Managing Director, OPSS, 082 774 0587, gary@opss.co.za
Timeline
Sales Progressor
Smith's Sales & Lettings
04.2020 - 07.2025
Sales Assistant & PA to MD
One Point Supply Services (OPSS)
01.2018 - 03.2020
PA to HR Manager
Myatt International
11.2013 - 12.2017
PA to Operations Manager
Elliot's Furniture Removal
05.2010 - 10.2013
Service Desk Consultant
Truworths
05.2008 - 03.2010
Digital Marketing Certificate - Digital Marketing
Udemy
Certified Sales Progressor (CeSP) -
The Able Agent
Matriculation - English, Business Economics, Afrikaans, Home Economics, Mathematics, Biology
Fairbairn College
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