Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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JANINE THEUNISSEN

JANINE THEUNISSEN

Big Bay,South Africa

Summary

Results-driven and self-motivated Sales Progressor with extensive experience in the property sector and a deep understanding of the conveyancing process. Proven ability to manage complex transactions efficiently while maintaining excellent client relationships. Skilled in Microsoft Office, Outlook, CRM systems, and digital marketing, with a strong grasp of social media tools to support business growth. Recognized for clear communication, conflict resolution, and time management, consistently ensuring smooth, timely property transactions and high client satisfaction. A key contributor to reducing transaction timelines and increasing repeat referrals through proactive, client-focused service.

Overview

17
17
years of professional experience
6055
6055
years of post-secondary education

Work history

Sales Progressor

Smith's Sales & Lettings
Swansea, Wales
04.2020 - 07.2025
  • Manage end-to-end property sales processes, liaising between solicitors, estate agents, mortgage brokers, and clients to progress transactions efficiently.
  • Coordinated and resolved legal and logistical issues, providing clients with timely updates and guidance from offer to completion.
  • Built strong client relationships while working independently under pressure and managing a dynamic caseload.
  • Successfully obtained CeSP qualification, enhancing knowledge of sales progression legislation and best practices.
  • Maintained an organised tracking system for each ongoing transaction, resulting in increased productivity.
  • Collaborated with various stakeholders for efficient deal closure.
  • Streamlined documentation process to facilitate quicker sale closings.
  • Navigated challenging negotiations successfully, guaranteeing client satisfaction.
  • Prepared and dispatched relevant correspondence efficiently, maintaining a steady flow of information among all parties.
  • Demonstrated high level of patience whilst dealing with difficult situations during transactions.
  • Assisted buyers during purchase process to provide a stress-free experience.
  • Managed complex deals, resulting in satisfied customers and repeat business.

Sales Assistant & PA to MD

One Point Supply Services (OPSS)
Cape Town
01.2018 - 03.2020
  • Supported the MD and Sales team administratively and operationally.
  • Managed travel bookings, meeting coordination, and follow-ups with clients.
  • Co-managed marketing efforts across social platforms and assisted with client proposals.
  • Took ownership of several client accounts, ensuring accurate documentation and timely support.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

PA to HR Manager

Myatt International
Cape Town
11.2013 - 12.2017
  • Oversaw confidential employee data and supported HR in recruitment and performance processes.
  • Assisted with scheduling, correspondence, and internal communications.
  • Assisted in event planning, leading to successful corporate gatherings.
  • Streamlined office processes to increase efficiency.
  • Maintained confidentiality of sensitive information by implementing strict file management systems.
  • Managed complex diaries, ensuring seamless executive schedules.
  • Drafted correspondence, enhancing corporate image.

PA to Operations Manager

Elliot's Furniture Removal
Cape Town
05.2010 - 10.2013
  • Provided full administrative support, managed diaries, logistics, and reporting.
  • Increased operational efficiency through meticulous record keeping.
  • Organised high-level meetings for productive collaboration.
  • Handled incoming calls professionally, ensuring excellent customer service delivery.
  • Optimised time management by creating effective work schedules.
  • Streamlined office processes to increase efficiency.

Service Desk Consultant

Truworths
Cape Town
05.2008 - 03.2010
  • Responsible for stock control, payment processing, merchandising, and customer support.
  • Recommended improvements on business processes for optimised performance and profitability.
  • Delivered customised training programmes to improve workforce skills and knowledge.
  • Trained on new software systems for enhanced work performance.
  • Participated actively in regular meetings and brainstorming sessions to enhance productivity levels within the team.

Education

Digital Marketing Certificate - Digital Marketing

Udemy
South Africa

Certified Sales Progressor (CeSP) -

The Able Agent
United Kingdom

Matriculation - English, Business Economics, Afrikaans, Home Economics, Mathematics, Biology

Fairbairn College
Cape Town, Western Cape

Skills

  • Sales Progression
  • Microsoft Office
  • Outlook
  • CRM Systems
  • Excellent Communication
  • Interpersonal Skills
  • Property Law
  • Conveyancing Process Understanding
  • Conflict Resolution
  • Time Management
  • Team Collaboration
  • Self-motivation
  • Social Media Marketing
  • Digital Marketing

Languages

English
Native
Afrikaans
Upper intermediate

References

  • Nicola Kilner, HR Manager, Myatt International, 073 326 3090, nicola@myatt.co.za
  • Donna Morkel, HR Manager, The Lot, 072 657 9081, donna@ilovethelot.com
  • Gary Schlechter, Managing Director, OPSS, 082 774 0587, gary@opss.co.za

Timeline

Sales Progressor

Smith's Sales & Lettings
04.2020 - 07.2025

Sales Assistant & PA to MD

One Point Supply Services (OPSS)
01.2018 - 03.2020

PA to HR Manager

Myatt International
11.2013 - 12.2017

PA to Operations Manager

Elliot's Furniture Removal
05.2010 - 10.2013

Service Desk Consultant

Truworths
05.2008 - 03.2010

Digital Marketing Certificate - Digital Marketing

Udemy

Certified Sales Progressor (CeSP) -

The Able Agent

Matriculation - English, Business Economics, Afrikaans, Home Economics, Mathematics, Biology

Fairbairn College

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