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Hi, I’m
Janine Nel
English Tutor For Foreign Learners
Port Elizabeth
Work Preference
Summary
Dynamic professional with a proven track record at Bargain Books, excelling in team building and individualized instruction. Recognized for enhancing customer satisfaction through effective communication and innovative marketing strategies, leading to increased sales. Adept at lesson planning and fostering a supportive learning environment, driving continuous improvement in student performance.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
years of professional experience
Work History
Preply International
English Tutor
03.2021 - Current
Job overview
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Developed student confidence through positive reinforcement strategies.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Established rapport with students, fostering open communication and creating a supportive learning atmosphere.
- Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Contributed to curriculum development with focus on aligning content with current educational standards.
- Offered constructive criticism on writing assignments, leading to noticeable improvements in students' writing styles.
- Cultivated inclusive classroom environment where students felt comfortable sharing ideas and asking questions.
Loximode (Pty) Ltd
Waste Management Coordinator
07.2016 - 02.2022
Job overview
- Coordinated with external vendors for cost-effective recycling and disposal services.
- Educated employees on best practices in waste management, leading to increased participation in sustainability initiatives.
- Monitored waste generation trends to identify areas for improvement and develop targeted strategies.
- Streamlined waste collection processes, resulting in faster turnaround times and improved customer satisfaction.
- Ensured compliance with federal, state, and local regulations through regular audits and inspections.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
Williams Hunt
New Car Sales Consultant
02.2015 - 06.2015
Job overview
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Demonstrated vehicles and features, and conduct test drives.
- Outlined sales, warranty, and service procedures.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Listened to customer needs and desires to identify and recommend optimal products.
Bargain Books
Store Manager
08.2013 - 01.2015
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Rotated merchandise and displays to feature new products and promotions.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Bargain Books
Regional Manager
08.2012 - 07.2014
Job overview
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Established and maintained operational standards for 13 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Bargain Books
Store Manager
09.2008 - 07.2012
Job overview
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
Technikon PretoriaPretoria, South Africa
Bachelor of Arts from Drama
04.2001
Skills
Individualized instruction
Lesson planning
Building rapport
Progress evaluations
Organizational and time management skills
Strong vocabulary skills
Group facilitation
Active listening
Effective communication
Problem-solving
Computer proficiency and Microsoft office
Interpersonal communication
Dependable and responsible
Continuous improvement
Team building
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved top store and region respectively at Bargain Books three years.
Software
Excel
Powerpoint
Book Software
Interests
Fitness
German
Painting
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Afrikaans
Advanced (C1)
Timeline
English Tutor
Preply International
03.2021 - Current
Waste Management Coordinator
Loximode (Pty) Ltd
07.2016 - 02.2022
New Car Sales Consultant
Williams Hunt
02.2015 - 06.2015
Store Manager
Bargain Books
08.2013 - 01.2015
Regional Manager
Bargain Books
08.2012 - 07.2014
Store Manager
Bargain Books
09.2008 - 07.2012
Technikon Pretoria
Bachelor of Arts from Drama
04.2001