Janine Isaacs
Administration / Customer Service
cape town
Summary
Dynamic customer service professional with a proven track record at Acacium Group, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective conflict management. Skilled in call management and data entry, consistently delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Acacium Group
01.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist Administrator
Virgin Active
08.2020 - 07.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
Education
Office Adminstration
Northlink College
Parow 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Time management
Data entry
Call center experience
Problem resolution
Critical thinking
Decision-making
Timeline
Customer Service Representative
Acacium Group
01.2023 - 04.2024
Receptionist Administrator
Virgin Active
08.2020 - 07.2021
Office Adminstration
Northlink College
04.2001 -
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