Janine February

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Coordinated both international and domestic travel, arranging veterinarian documents with both private veterinarians, state vet reservations and customs clearance.
• Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Participated in conferences, and networking events to increase brand visibility and generate leads.
• Implemented systems and procedures to increase sales.
• Prepared sales presentations for clients showing success and credibility of products.

• Comprehended full range of freight forwarding services such as order management, movement scheduling and cost optimization.
• Coordinated timely shipments through diligent monitoring of incoming freight schedules.
• Communicated freight status with customers, shipping partners, receiving parties and internal team.
• Increased client satisfaction by efficiently managing and resolving freight-related issues.
• Reviewed freight invoices for discrepancies, ensuring accurate payment processing and preventing overcharges from vendors.
• Communicated with vendors and freight carriers for timely delivery of supplies and finished products.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Assisted customers in navigating company website and placing online bookings, improving overall user experience.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved accounting, service and delivery concerns.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Conducted training sessions for new hires particularly related to financial systems, ensuring consistent level of service across team.
• Participated in training programs both locally and internationally to enhance financial system.

Imports

• Comprehended full range of freight forwarding services such as order management, movement scheduling and cost optimization.
• Coordinated timely shipments through diligent monitoring of incoming freight schedules.
• Communicated freight status with customers, shipping partners, receiving parties and internal team.
• Increased client satisfaction by efficiently managing and resolving freight-related issues.
• Reviewed freight invoices for discrepancies, ensuring accurate payment processing and preventing overcharges from vendors.
• Communicated with vendors and freight carriers for timely delivery of supplies and finished products.

Exports

• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
• Coordinated closely with warehouse teams to ensure timely dispatch of goods per client specifications.
• Minimized delays in customs clearance by preparing accurate documentation in a timely manner.
• Reduced shipping costs through expert negotiation of freight rates with carriers.
• Provided exceptional customer service, addressing inquiries regarding shipment statuses quickly and professionally.
• Ensured compliance with international trade regulations by staying up-to-date on changes in import/export laws.