Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janine Debipersadh

Janine Debipersadh

Customer Liaison, Booking Clerk And Executive Assistant
Phoenix

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Driven and resourceful administrative professional with 13 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Dedicated Booking Clerk and CRO with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

PA to Director / Administrator

Key Electrical and Engineering
Umhlanga
01.2012 - Current
  • Acting as the face of the Centre and meeting and greeting customers, ensuring customers attended to promptly and efficiently
  • Liaising with customers with regard to their specific requirements, coordinating service bookings and creating job cards
  • Entering and updating vehicle and service details on Audi database to a high degree of accuracy; ensuring data current and reliable at all times
  • Processing payments for both workshop and parts department, ensuring accuracy of invoices; reconciling balances and banking daily takings
  • Assisted with the administration of the Expanded Public Works Programme (EPWP) and UIF, in addition to a range of administrative functions
  • Liaised with staff regarding on-site work in progress and provided regular detailed updates for ESKOM
  • Undertook all data entry to a high degree of accuracy, ensuring records were consistently current and reliable
  • Undertook full diary maintenance for Director; scheduled and coordinated appointments and meetings; arranged travel where required
  • Prepared and distributed all business reports; undertook minute-taking for meetings, distributed to meeting participants and followed-up action points where required
  • Undertook the full range of administrative duties, including coordination of staff timesheets, annual leave and sick leave; and processing wages and salaries including PAYE and UIF

Booking Clerk

McCarthy VW Umhlanga
Umhlanga
07.2019 - 02.2025
  • Resolved customer complaints in professional and timely manner.
  • Utilized specialized software for managing reservations, improving overall organization and efficiency.
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
  • Managed waitlists effectively to maximize venue occupancy during high-demand periods.
  • Increased customer satisfaction by efficiently handling reservations and bookings for various events.
  • Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
  • Trained new staff members on booking procedures, ensuring consistent quality across all team members.

Booking Clerk & Customer Relations Officer

McCarthy Audi Umhlanga
Umhlanga
02.2015 - 03.2017
  • Resolved customer complaints in professional and timely manner.
  • Increased customer satisfaction by efficiently handling reservations and bookings for various events.
  • Adhered strictly to company policies regarding payment processing, data privacy, and cancellation procedures.
  • Managed waitlists effectively to maximize venue occupancy during high-demand periods.
  • Maintained up-to-date knowledge on venue capacities, pricing, and availability to provide accurate information to clients.
  • Implemented effective time management strategies to prioritize tasks and meet deadlines consistently.
  • Developed strong relationships with clients through attentive service and personalized follow-ups after events.
  • Actively participated in team meetings and trainings sessions to continually improve performance as a Booking Clerk.
  • Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
  • Contributed to revenue growth by upselling additional services and amenities during the booking process.
  • Assisted in creating detailed reports on booking trends, allowing management to make informed decisions about future promotions or improvements.
  • Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
  • Trained new staff members on booking procedures, ensuring consistent quality across all team members.
  • Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.

Booking Clerk

Alpine Audi Pinetown
Pinetown
01.2012 - 01.2014
  • Resolved customer complaints in professional and timely manner.
  • Contributed to revenue growth by upselling additional services and amenities during the booking process.
  • Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
  • Actively participated in team meetings and trainings sessions to continually improve performance as a Booking Clerk.
  • Maintained up-to-date knowledge on venue capacities, pricing, and availability to provide accurate information to clients.
  • Utilized specialized software for managing reservations, improving overall organization and efficiency.
  • Streamlined booking processes for improved accuracy and reduced errors in reservation management.

Education

Bachelor of Commerce - Financial Management

University of South Africa

Secondary - Including English, Afrikaans, Mathematics, Business Studies and Economics

Kharwastan Secondary School
01.2009 - 12.2009

Skills

Timeline

Booking Clerk

McCarthy VW Umhlanga
07.2019 - 02.2025

Booking Clerk & Customer Relations Officer

McCarthy Audi Umhlanga
02.2015 - 03.2017

Booking Clerk

Alpine Audi Pinetown
01.2012 - 01.2014

PA to Director / Administrator

Key Electrical and Engineering
01.2012 - Current

Secondary - Including English, Afrikaans, Mathematics, Business Studies and Economics

Kharwastan Secondary School
01.2009 - 12.2009

Bachelor of Commerce - Financial Management

University of South Africa
Janine DebipersadhCustomer Liaison, Booking Clerk And Executive Assistant