Janine Coetsee
Office Administrator
Garsfontein
Summary
Customer-focused professional with successful 10+ years career in various sectors. Dynamic successful applying administrative skills in busy business environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Office Administrator / Reception
PTV Polygraph & Truth Verification Services
Pretoria
3 2022 - Current
- Compiling, editing & distributing approximately 20 Polygraph reports daily whilst maintaining a high level of confidentiality
- Diary Management
- General Office & Secretarial Duties
- Quotes, Invoicing and Debtors (Sage & Coupa)
- After hours monitoring of incoming calls
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Sales Assistant (Part Time)
Magnolia Nursery
Niel
08.2017 - 08.2021
- Sales
- Ordering & Sales Inventory
- General Administrative duties
- Reason for leaving: Part time employment – relocated to Pretoria
Sales Assistant (Part Time)
Link Kingstan Pharmacy
Nigel
08.2017 - 08.2021
- Sales & Assisting Customers with queries
- Cash Up’s
- Stock takes
- Inventory Control
- Medical Aid Claims
- General administration duties
Internal Sales Administrator
Arctic Sun
Nigel
03.2017 - 08.2017
- General Office duties
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Managed approximately 20 incoming calls, emails and faxes per day.
Sales Representative
Go-Print
Pretoria
10.2014 - 06.2017
- Design & Printing Representative
- Sourcing clients, liaising with Printers & basic design
- Distribution of all Print work
Sales Representative
Marohchsco
Pretoria
03.2013 - 09.2014
- Public Relations & Sales
- Conceptualization of in-house marketing concepts
- Branding initiatives
- Liaising with Franchise Owners & implementing marketing concepts
- Drawing up contracts, adverts & business cards
- Travelling all over SA
- Month-end Procedures
Banqueting Manager PRO Marketing
Forever Resorts Loskop Country
Middelburg
10.2004 - 02.2013
- Banqueting Manager – In charge of the entire Banqueting Department (including managing 8 staff members, rosters, orders, stock take, inventory control and more)
- Facilitating the smooth running of all conferences, gala dinners, functions and exhibitions
- Guest liaising, Music Festivals, Social Responsibility Projects, liaising with Corporate Tourism Organizations, Event Management, Media Liaison, Trade Show Representative
- Brand Representative – ensuring brand correctness of all outgoing correspondence & event branding
- Building & maintaining relationships with suppliers and sponsors
- Budget compilation of 8 properties within Loskop Country
International Consultant
Casmara CC
Polokwane
04.2004 - 10.2004
- International Trading
- Underwent training in Holland (DATCO)
- Import & Export
- Local & International Travel Arrangements
- Logistic costings, Processing of Orders, Data Processing & travelling to various destinations to source products
Conference Co-Ordinator & PRO
Forever Resorts Loskop Country
Middelburg
01.2000 - 04.2004
- All duties relating to Conferences including telephonic queries, site visits, group bookings, wedding co-ordination, function sheets and debtors, rosters and stock takes
- Handling all customer complaints
- Marketing of the entire portfolio of properties, all social responsibility projects including liaising with Free Wheelchair Mission to distribute wheelchairs across SA & attending various events in the US
- Supplier liaison, sponsorship liaison, Local Tourism Office participant
- Brand Representative – ensuring brand correctness of all outgoing correspondence & event branding
- Managed budgets effectively to optimize resource allocation without compromising event standards.
Education
Grade 12 - Afrikaans, English, Maths, Economics, Accounting, Typing and Mercantile Law
John Vorster High
Nigel 01.1989 - 12.1993
Deutsch Als Fremdsprache 2 - Deutsch Als Fremdsprache 2
Berufsforderunginstitut Oberoserreich
Linz, Austria 01.1996 - 03.1996
Marketing Management Course -
UNISA
Online 02.2013 - 1 2014
International Trade Seminar - SCMB International Trade Seminar
SCMB Standard Corporate & Merchant Bank
Johannesburg 07.2003 - 07.2003
Certificate of Competence - NQF4 Real Estate
Services Seta Through BrainTrust Business Training
Johannesburg 01.2021 - 10.2021
Skills
WinPos (Medical Aid Claims)
CLS (Reservation System)
Fidelio Reservation System
Sage & Coupa Payment System
Database entry
Schedule and calendar management
Managing office supply inventory
Planning events
Hospitality and accommodation
Point of sale operation
Microsoft applications proficiency
Organization
Professionalism
Complaint Handling
Purchase Orders
Stock management
Candidate
I am proficient with office software, including Microsoft Office Suite, Coupa and Sage. My proficiency with various project management tools, combined with my exceptional organizational and multitasking skills, positions me well to support the administrative needs of your team.
I excel at prioritizing tasks, managing confidential information with discretion, and delivering excellent customer service.
I hold traditional values and firmly believe that the customer is paramount. I am committed to going the extra mile to assist with any requests and ensure a high level of service. I am excited at the prospect of being part of your team.
Timeline
Certificate of Competence - NQF4 Real Estate
Services Seta Through BrainTrust Business Training
01.2021 - 10.2021
Sales Assistant (Part Time)
Magnolia Nursery
08.2017 - 08.2021
Sales Assistant (Part Time)
Link Kingstan Pharmacy
08.2017 - 08.2021
Internal Sales Administrator
Arctic Sun
03.2017 - 08.2017
Sales Representative
Go-Print
10.2014 - 06.2017
Sales Representative
Marohchsco
03.2013 - 09.2014
Marketing Management Course -
UNISA
02.2013 - 1 2014
Banqueting Manager PRO Marketing
Forever Resorts Loskop Country
10.2004 - 02.2013
International Consultant
Casmara CC
04.2004 - 10.2004
International Trade Seminar - SCMB International Trade Seminar
SCMB Standard Corporate & Merchant Bank
07.2003 - 07.2003
Conference Co-Ordinator & PRO
Forever Resorts Loskop Country
01.2000 - 04.2004
Deutsch Als Fremdsprache 2 - Deutsch Als Fremdsprache 2
Berufsforderunginstitut Oberoserreich
01.1996 - 03.1996
Grade 12 - Afrikaans, English, Maths, Economics, Accounting, Typing and Mercantile Law
John Vorster High
01.1989 - 12.1993
Office Administrator / Reception
PTV Polygraph & Truth Verification Services
3 2022 - Current
Similar Profiles
Quin MirouxQuin Miroux
Polygraph Examiner at Miroux Polygraph ServicesPolygraph Examiner at Miroux Polygraph Services
Montrese HoskinMontrese Hoskin
Customer Service Representative at Equifax Verification ServicesCustomer Service Representative at Equifax Verification Services
Beatriz ToránBeatriz Torán
ASISTENTE QA at QSV (Quality Standards Verification Services)ASISTENTE QA at QSV (Quality Standards Verification Services)