Janine Cairncross
Account & Operations Manager
Cape Town
Summary
Proven track record in establishing and managing corporate day care centers, including successful ventures with Nestle SA (Pty) Ltd and Alexforbes (Pty) Ltd. Provided comprehensive guidance on starting a day care center, ensuring compliance with registration requirements for children aged birth to four years, and addressing structural and health considerations. Collaborated with architects, electricians, plumbers, and interior designers to meet legal requirements and create an inviting environment. Hold a Diploma in Child Psychology. Personally navigated challenges of raising three children, including one with ADHD and Bipolar disorder. Homeschooled second son during early teens and daughter during early years. Relocated to Cape Town in 2018 for better quality of life. Adapted to COVID-19 pandemic by offering online classes to existing parents using the Play Sense curriculum. Facilitated in-home play group for two years as part of commitment to Play Sense. Currently remotely managing contract with Nestle SA (Pty) Ltd as dedicated point of contact, nurturing ongoing business relationship.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Nestle SA Creche Account Manager
Baby Inn
1 2018 - Current
- Managing customer relationship with Nestle SA (Pty) Ltd.
- Driving revenue growth and retention.
- Resolving client issues and concerns.
- Developing account strategies.
- Monitoring account performance.
- Gathering customer feedback and insights.
- 6 Reporting staff.
- Managing the morale as well as workloads of all the teachers and managers, ensuring the continuation of a high standard of service.
- Crisis management: In any environment where children are involved it is imperative to always be prepared.
- HR, Payroll and Tax.
- Travelling to Johannesburg four times per year.
Early Childhood Educator
Play Sense
10.2020 - 10.2022
- Caring for and teaching children from ages 22 months - 4 years.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Coordinating curriculum and daily learning structures with weekly themes and applying basic teaching principles for appropriate ages.
- Event management for outings.
- General liaising with parents.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Applied play-based strategies to provide diverse approaches to learning.
Alexforbes Creche Account Manager
Baby Inn
01.2013 - 07.2020
- Managing customer relationships with Alexforbes (Pty) Ltd.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Driving revenue growth and retention.
- Resolving client issues and concerns.
- Developing account strategies.
- Monitoring account performance.
- Gathering customer feedback and insights.
- 10 Reporting staff.
- Managing the morale as well as workloads of all the teachers and managers, ensuring the continuation of a high standard of service.
- Crisis management: In any environment where children are involved it is imperative to always be prepared.
- HR, Payroll and Tax.
Nestle SA Creche Managing Director
Baby Inn
01.2011 - 12.2017
- 6 reporting staff.
- Managing the morale as well as workloads of all the teachers and managers, ensuring the continuation of a high standard of service.
- Crisis management: In any environment where children are involved it is imperative to always be prepared.
- HR, Payroll and Tax.
- Setting up structures, procedures as well as routines for all ages.
- Setting up and management of the curriculum.
- Event management for external organizations utilizing the facilities.
- Event management for internal events such as fund raising, team activities for staff and end of year functions for the children and their parents.
- General liaising with parents and organizations.
- Liaising with corporate departments within Nestle SA (Pty) Ltd.
- General running of the school which includes: timely payment of accounts, stock audits, purchasing and various other duties.
Managing Director
Baby Inn
01.2005 - 12.2010
- 12 reporting staff with 40 junior clients.
- Managing the morale as well as workloads of all the teachers and managers, ensuring the continuation of a high standard of service.
- Crisis management: In any environment where children are involved it is imperative to always be prepared.
- HR, Payroll and Tax.
- Setting up structures, procedures as well as routines for all ages.
- Setting up and management of the curriculum.
- Event management for external organizations utilizing the facilities.
- Event management for internal events such as fund raising, team activities for staff and end of year functions for the children and their parents.
- General liaising with parents and organizations.
- Liaising with corporate departments.
- General running of the school which includes: timely payment of accounts, stock audits, purchasing and various other duties.
Education
Certificate - The Play Sense Pedagogy & Program
Play Sense
Cape Town, South Africa 10.2020 - 10.2020
Diploma - Child Psychology
Online Academies
Johannesburg, South Africa 06.2015 - 06.2016
Certificate - Fire Fighting Level 1
RMC
Johannesburg, South Africa 01.2011 - 10.2011
Higher Certificate - Basic Bookkeeping
Damelin Business College
Johannesburg, South Africa 06.2002 - 12.2002
Certificate - Sales Training
Quest Business Enterprise
Johannesburg, South Africa 01.1998 - 03.1998
Skills
Account Management
Affiliations
- Nestle South Africa, Safety Committee, 01/01/11 - Present
- SA Childcare Association, Member, 01/01/17 - Present
- Keller Education, Member, 01/01/21
Timeline
Certificate - The Play Sense Pedagogy & Program
Play Sense
10.2020 - 10.2020
Early Childhood Educator
Play Sense
10.2020 - 10.2022
Diploma - Child Psychology
Online Academies
06.2015 - 06.2016
Alexforbes Creche Account Manager
Baby Inn
01.2013 - 07.2020
Certificate - Fire Fighting Level 1
RMC
01.2011 - 10.2011
Nestle SA Creche Managing Director
Baby Inn
01.2011 - 12.2017
Managing Director
Baby Inn
01.2005 - 12.2010
Higher Certificate - Basic Bookkeeping
Damelin Business College
06.2002 - 12.2002
Certificate - Sales Training
Quest Business Enterprise
01.1998 - 03.1998
Nestle SA Creche Account Manager
Baby Inn
1 2018 - Current
Aboutme
- 01/01/11, Awarded the tender to set up and run the Nestle SA (Pty) Ltd day care centre.
- 01/01/13, Awarded the tender to set up and run the Alexforbes (Pty) Ltd day care centre.
- 01/01/18, Moved to Cape Town for better quality of life.
- 06/01/20, Started offering online classes during COVID-19 lockdown.
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