SQL, Excel, SDLC, basic programming knowledge
Janine Bhadar-Dutt
Financial Crime Sanctions Team Lead
Johannesburg
Summary
Team Leader experienced in directing activities of workgroups, in a servant leadership style. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Team Lead - Customer Screening - Financial Crime Compliance
ABSA GROUP
Johannesburg
03.2023 - Current
- Collaboration with MLROs and financial crime teams in African countries, as my team handles the customer screening for the following countries: Botswana, Ghana, Kenya, Mauritius, Seychelles, Tanzania, Uganda and Zambia
- Defining objectives and goals for the team that align with the overall organizational mission and vision
- Foster a positive team culture and build strong working relationships among team members
- Encourage collaboration, open communication, and mutual support to create a culture of innovation, creativity and best practice, as well as a culture that is conducive to a culture of learning and growth in the team
- Address conflicts or issues that arise within the team and facilitate their resolution
- Guide team members in their work by providing direction, clarifying expectations, and offering assistance when needed
- Offer advice, knowledge, and provide coaching to help individuals improve their skills and achieve their full potential
- Regularly assess team performance and individual contributions by providing constructive feedback and recognition
- Monitor progress towards objectives, identify bottlenecks or areas for improvement, and implement necessary adjustment
- Seek opportunities for professional development, training, or workshops to enhance the team's skills and knowledge
- Identifying trends and creating solutions to enhance service delivery whilst mitigating risk from a regional perspective
- Negotiation skills, especially for extension requests and advising the regional offices of best solutions to problems encountered
- Identifying and upskilling of staff, thereby creating a contingency plan and succession plan for the team to resume business as usual.
- From a data perspective, I am able to capacity plan and formulate an operating model based on data analysis, therefore making data driven decisions, identify trends with data, as well as KRI reporting. I collaborate with our data teams to create applications which benefit the team.
Analyst - Customer Screening Financial Crime Compliance
ABSA GROUP
Johannesburg
11.2017 - 02.2023
- Collecting relevant data from various sources, such as databases, surveys, reports, and external data providers
- Analyzing collected data using statistical methods, data modeling, and data visualization techniques
- Identifying patterns, trends, and correlations in the data to extract meaningful insights
- Conducting research on specific topics or industries to gather information and stay updated on relevant trends and developments
- Assisting colleagues with correct documents and KYC measures in order to provide decision making
- Assisting colleagues on decision making of alerts as well as training colleagues on how to action the alerts and manage SLA
- Spreadsheets for reporting of daily, weekly and monthly figures
- Champion for new system implementation and training (provided training to Financial Crime Compliance as well as my own teams and QA)
- Administrative work, team events as well as assisting with schedule planning
- Completed Six Sigma White Belt project which in turn, enabled more efficient customer onboarding
- Managing the change of compliance-based approach to risk-based approach of customer investigation as well as assisting in internal audits
- Clear communication of complex analysis results is crucial to help stakeholders understand and act upon the information effectively
- Using historical data and statistical models to forecast future trends, outcomes, or performance metrics
- Predictive analysis helps organizations plan for the future and make informed decisions.
Quality Assurance (QA) Specialist (Temp) - Client On-boarding / Remediation
ABSA GROUP
Johannesburg
03.2017 - 10.2017
- Conduct investigations to ensure that processes and controls related to the KYC methodology are maintained across all teams
- Send out SLA requirements to the various teams
- Give advice on process flows to the teams
- Provide feedback to the manager on progress in CIBW Operations
- Provide QA advice and training sessions to the various teams and identify trends
- Work with the project team to understand the requirements, identify test objectives, and determine the scope of testing
- Create detailed test cases based on the requirements and test objectives
- Outline the steps to be performed, expected results, and any specific conditions or data required for testing
- Execute test cases to verify the functionality of the product or process
- Track and manage defects identified during testing
- Perform retesting after defect fixes to ensure the issues have been resolved
- Collect and analyze quality metrics to assess the effectiveness of the testing process.
Consultant Middle Office Support and Final Tier Consultant
ABSA GROUP
Johannesburg
07.2014 - 02.2017
- Second in command for the team lead
- Receiving of KYC documents from clients for validation purposes and checking the first verification from the branch and loading documents on system
- Handling of customer and internal telephonic and email queries
- Advanced knowledge of FICA and Know Your Customer Anti Money Laundering and Sanctions processes and business rules as well as EDD (Enhanced Due Diligence for high-risk customers)
- Training fellow colleagues on KYC and processes
- Restricted control listings investigations and comparisons on a weekly basis for clients that are scheduled for FICA lock up
- Administration for the team, capturing minutes and reporting of team statistics
- Testing and go-live of new systems which were the KYC automation project, Remote account opening project - for clients in rural areas with no access to the branch
- Building of team spreadsheets for reporting and tracking purposes as well as Sharepoint
- Achievements: Obtaining 100% in quality check, Barclays service award, Recognition of excellent performance in KYC/AML
Education
Post Graduate Diploma - Legal Principles Compliance - NQF 8
University of Johannesburg
Bachelor Of Commerce - Business Informatics - NQF 7
UNISA
10.2022
Skills
Time Management and SLA
Problem-solving Skills
Attention to Detail
Negotiation Skills
AssertivenessTechnology and Data Skills
Relationship Building
SMART Skills
Process Documentation
InnovativePerformance Monitoring
Regulatory Compliance
Trend Tracking
Resource Allocation
Operations Management and Reporting
Quality Control
Coaching and Mentoring
Stakeholder Management
Key Risk and Performance Indicators
Work Planning
Analytical and Critical Thinking
Goal Setting
Teamwork and Collaboration
Overseeing Daily Activities
People Management
Decision-Making
Adaptability and Flexibility
Improvement plan knowledge
Personal Information
- Gender: Female
- Nationality: South African
References
AVAILABLE ON REQUEST
Software
Timeline
Team Lead - Customer Screening - Financial Crime Compliance
ABSA GROUP
03.2023 - Current
Analyst - Customer Screening Financial Crime Compliance
ABSA GROUP
11.2017 - 02.2023
Quality Assurance (QA) Specialist (Temp) - Client On-boarding / Remediation
ABSA GROUP
03.2017 - 10.2017
Consultant Middle Office Support and Final Tier Consultant
ABSA GROUP
07.2014 - 02.2017
Post Graduate Diploma - Legal Principles Compliance - NQF 8
University of Johannesburg
Bachelor Of Commerce - Business Informatics - NQF 7
UNISA