Janine Benadie
Senior Scheme Administrator
Ottery,Cape Town
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Senior Scheme Administrator
Sanlam Head Office Bellville
01.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Client Relations Specialist
Old Mutual Head Office
01.2007 - 09.2020
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Logged call information and solutions provided into internal database.
- Maintained up-to-date knowledge on industry developments and legislative changes to provide accurate guidance to clients regarding their employee benefits strategies.
- Enhanced client relationships through consistent communication and providing timely solutions to their concerns.
- Managed complex cases for clients, resolving issues related to insurance claims and reimbursements in a timely manner.
Customer Service Representative
Direct Axis
02.2006 - 12.2006
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
NQF - Wealth Mangement NQF 5
College of Cape Town
Woodstock, South Africa 04.2001 -
Diploma - Business Studies
University of Western Cape
UWC 04.2001 -
High School Diploma -
Oaklands Senior Secondary
Lansdowne, South Africa12-2001
Skills
Office administration
Customer service
Administrative support
Problem-solving
Time management
Attention to detail
Documentation and reporting
Decision-making
Team collaboration
Business administration
Relationship development
Strategic planning
Timeline
Senior Scheme Administrator
Sanlam Head Office Bellville
01.2021 - Current
Client Relations Specialist
Old Mutual Head Office
01.2007 - 09.2020
Customer Service Representative
Direct Axis
02.2006 - 12.2006
NQF - Wealth Mangement NQF 5
College of Cape Town
04.2001 -
Diploma - Business Studies
University of Western Cape
04.2001 -
High School Diploma -
Oaklands Senior Secondary