Janice Hofstander
Cape Town
Summary
It is my goal to gain the necessary experience and always render the best service within any Department I am appointed in. I can assure you that I am Reliable, Honest, Loyal and very hard-working.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Senior Nail Technician
Urban Crush
Cape Town
02.2025 - Current
- Provided exceptional nail services to clients, ensuring customer satisfaction and comfort.
- Maintained cleanliness and sanitation of tools and workstations in compliance with health standards.
- Educated clients on nail care practices and recommended suitable products for maintenance.
- Applied various nail techniques, including manicure, pedicure, and nail enhancements.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Demonstrated knowledge of all products and services offered in the salon.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Met with clients to discuss needs, service preferences and special requests.
Nail Technician
BOA BEAUTY
05.2024 - Current
- Manicures
- Pedicures.
- Gel system.
- Soft gel tips.
- Art.
Nail Technician
Self Employed
07.2020 - 04.2024
- Developed artistic nail designs based on customers' preferences and personal creative talents.
- Created positive guest experiences with professional service and quality manicures and pedicures.
- Followed continuous cleaning and sanitizing procedures to protect customers from infection.
- Cared for customers' nails and nail beds with application of soothing treatments.
- Satisfied customers by consistently keeping to appointment times using good multitasking and time management abilities.
- Promoted customer loyalty with mention of additional services and discounts.
- Helped customers select designs and additions with skilled consultations.
- Educated clients on how to care for nails and products available for different needs.
- Customized processes based on condition of clients' skin and nails.
- Created unique designs for clients' desires as well as holidays and special events.
Debt Collector Agent - Legal Department (Collection of School fees)
Collect4U
04.2018 - 06.2020
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts.
- Obtained overdue balances by contacting customers via telephone and approved written correspondence.
- Helped resolve outstanding debts and secure payment arrangements with expert negotiation skills.
- Recorded address changes and purged records of deceased customers for assigned accounts.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- To inform the parents that their accounts has been handed over.
- Liaising with the schools (client) if need be regarding handed over accounts.
- Assessing whether the accounts is legally collectable or not.
- Perusal of debtors income and expenses to establish a suitable arrangement when they cannot pay minimum requirements and do Credit Affordability checks on debtors.
- Handling of inbound calls.
- Prepare files for Summons and Default Judgement when debtors defaults on payment arrangements.
- Liaise with in-house/ Service Address attorneys and contacting Sheriff's office regarding returns.
Social Auxiliary Work Student (Internship)
Tygerberg Hospital
07.2017 - 01.2018
- Assist patients with Disability and Care Dependency Grant applications.
- Filing of all patients documents.
- General Office duties.
- Handling of the switchboard.
- Floor management by referring patients to allocated Social Workers.
- Providing food parcels to patients.
- Giving grief counselling to patients (mommies) who have lost their babies.
- Assist Social Workers with referrals from doctors.
- Opening of intake files on patients.
- Participating in group work.
- Hosting of events at the Tygerbear Unit.
Credit Advisor (Late Stage)
The Foschini Group
05.2011 - 12.2016
- Handling customer queries.
- Advising customers on arrear accounts and making suitable payment arrangements.
- Liaising with customers via email.
- Capturing all relevant information on customer data base.
- Handling of inbound calls.
- Tracing experience - ITC, XDS and EXPERIAN to look for updated contactable information on customers.
- Explained important information to clients, helping each understand terms and processes.
- Optimized approaches based on current assessments of clients' financial wellbeing, including income, debts and expenses.
Customer Service Representative
Teletech
03.2009 - 10.2009
- Receive inbound calls from customers querying about cell-phone accounts.
- Document all calls with regards to customers inquires accurately.
- Monitor Call Tracking for responses from administrative team so call returns are done in a timeously manner.
- Follow-up with customer within a 24-hour period in regards to the initial query.
- Resolve customers' service or billing complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Receptionist (Contract Base)
F.W.G Safety Glass
11.2008 - 02.2009
- Managing switchboard.
- Check stock.
- Make out invoices.
- Writing out job cards.
- Ordering of stock.
Education
Life Skills - HIV/AIDS Awareness, World of Work, Personal Finance
Kolping South Africa
01.2023
Make-Up Services -
Blush Academy
01.2023
Social Auxiliary Work -
Hugenote Kollege
01.2017
MS Office Suite - Windows XP Professional, MS Word 2003, PowerPoint 2003, Excel 2003, Outlook 2007, Effective Time Management, Project
Dynamix Computer Training Center
01.2008
Grade 12 - Afrikaans Home Language, English Additional Language, Accounting, Biology, Business Economics, History, Biblical Studies
Excelsior Secondary School
01.2007
Skills
- Listening
- Communication
- Interpersonal skills
- Telephone etiquette
- Teamwork
- Document management
- Office administration
- Attention to detail
- Open-mindedness
- Accepting criticism
- Personal appearance
- Planning
- Organising
- Time management
- Motivation
- Leadership
- Client education
- Customer service
- Product knowledge
- Problem solving
- Communication skills
References
- Mr Oschille Wynberg, TFG, Supervisor, 021 937 4813, 079 688 7637
- Ms Simone Rhoda, TFG, Supervisor, 021 937 4827, 082 748 7785
- Mrs Marilyn Resandt, Tygerberg Hospital, Mentor (Social Worker), 021 938 4503, 073 746 4000
- Greg Lawrence, Collect4u, Manager, 087 230 7770
Biographical Information
Female, Married, 3, South African, Coloured, None, English, Afrikaans, Immediately
Personal Information
- ID Number: 8802150185081
- Date of Birth: 02/15/88
Languages
English
First Language
Afrikaans
Proficient
C2
Timeline
Senior Nail Technician
Urban Crush
02.2025 - Current
Nail Technician
BOA BEAUTY
05.2024 - Current
Nail Technician
Self Employed
07.2020 - 04.2024
Debt Collector Agent - Legal Department (Collection of School fees)
Collect4U
04.2018 - 06.2020
Social Auxiliary Work Student (Internship)
Tygerberg Hospital
07.2017 - 01.2018
Credit Advisor (Late Stage)
The Foschini Group
05.2011 - 12.2016
Customer Service Representative
Teletech
03.2009 - 10.2009
Receptionist (Contract Base)
F.W.G Safety Glass
11.2008 - 02.2009
Life Skills - HIV/AIDS Awareness, World of Work, Personal Finance
Kolping South Africa
Make-Up Services -
Blush Academy
Social Auxiliary Work -
Hugenote Kollege
MS Office Suite - Windows XP Professional, MS Word 2003, PowerPoint 2003, Excel 2003, Outlook 2007, Effective Time Management, Project
Dynamix Computer Training Center
Grade 12 - Afrikaans Home Language, English Additional Language, Accounting, Biology, Business Economics, History, Biblical Studies
Excelsior Secondary School