Janice Coopoosamy
Retail Portfolio Manager
Indian
Summary
Proactive retail portfolio manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. 14 Years operational shopping centre management experience at building level. Ability to adapt to new challenges and different buildings in different demographic environments. Results driven and able to persistently analyze information in order to achieve goals and targets given. Meticulous, conscientious and methodical in approach. Excellent internal and external client management and communication skills.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Retail Portfolio Manager
Growthpoint Properties Limited
04.2018 - Current
- Prepare financial strategies, formulate business plans, monitor and control income and expenditure according to business objectives.
- Formulate annual budget, calculate trading densities, ratio analysis, negotiate contractor’s fees and adhere to all agreed to KPI's
- Lease negotiations with tenants, prepare leasing proposals, finalize heads of agreement and lease agreement with tenants.
- Negotiate lease clause amendments adhering to levels of authority when needed to get the standard lease agreement signed.
- Source new tenants for centre that will complement the tenant mix
- Maximise income return by ensuring the centre and exhibition courts are as far as possible always fully leased at market rentals as approved by Asset Management
- Tenant retention and preparing leasing strategies in consultation with the Senior Portfolio manager
- All functions related to debtor management including supervision of collection of rental and collection of arrear rental, negotiations regarding financial arrangements with tenants and liaison with attorneys when required
- Responsible for the development of Marketing strategies in conjunction with Marketing professionals
- Ensure accuracy of all financials and management reporting
- Other responsibilities will involve but not be limited to the management of external contractors, appropriate relationship building with tenants, staff management and implementation of preventative maintenance plan
- Maximise income ratio in conjunction with operations/facilities manager and national facilities manager to ensure effective utility recoveries and keeping expenses and contract cost in line with market as guided by procurement
- Ensure effective leasing audit info goes to utility company on a weekly and monthly basis and are updated to maximise utility recoveries
- Completion of sales budgets for buildings/sections of buildings for submission to asset management
- Feasibilities prepared and presented to asset management for approval.
General Manager – Fourways Crossing Retail Centre
Fourways Crossing Management Company (Pty) Ltd
06.2016 - 05.2018
- Assumes responsibility for the effective operations management of Property and facilities
- Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attend meetings / functions related to successful operation of Property i.e
- SAPOA, CJP etc
- Board member of Future City Fourways (city improvement initiative)
- This CID looks after the cleanliness and security of the greater Fourways area
- Ensure that company secretarial documentation and relevant mandates is updated
- Responsible for overseeing the completion of the refurbishment of the shopping centre
- Liaising with the professional team and tenants in this regard
- Control/schedule/implement regular preventative maintenance program in line with budget constraints
- Attend site meetings with contractors in respect of maintenance/expansion of projects
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaison with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
- Formulate a strategy for non-GLA income in order to maximize income to the co-owners
- Provide accurate information to client according to agreed format timeously
- Analysis of monthly income /expenses as well as balance sheet items
- Monitoring of turnover rentals
- Analysis of operating costs in terms of the approved forecasts
- Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
- Prepare monthly management pack including mall performance report (in respect of tenant turnover, trading densities and car count) as well as other centre related information
- Preparation and completion of annual budgets
- Review monthly forecast
- Review rental monthly and ensure best possible rate achieved and maintained
- Daily, weekly and monthly review of arrears to ensure appropriate action taken and approve legal action
- Liaise with attorneys with respect to accounts that have been handed over for collection
- Follow up arrear collection
- Meet with prospective tenants, negotiate with tenants for suitable premises in the centre
- Prepare offers to lease proposals and feasilibities
- Present these to co-owners for approval
- If approved, prepare and negotiate the terms of the lease agreement with the tenant
- Present the finalised lease to the co-owners for signature
- Deal with correspondence / interaction with tenants as required
- Ensure that leases are timeously renewed and all vacant space is let and in a presentable state
- Control / oversee new installations (through operations manager where appropriate) including: Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
- Regular assessment of tenants turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Check and authorise payment of all accounts as well as distributions to owners
- Oversee all other expenses and payment thereof
- Control municipal payments and recoveries
- Ensure that utilities are recovered from tenants in line with lease agreements
- Ensure that recovery ratios are in line with national averages
- Liaise with the utility management company in this regard
- Prepare the financial strategy and leasing strategy for the centre for presentation to the co-owners
- Review the annual marketing strategy and liaise with the marketing service provider with regards to the marketing strategy before presentation to the co-owners for approval
- Oversees preparation of monthly, annual, and other management reports
- Assesses and reports on monthly performance against budgets
- Co-ordinate the annual audit together with the financial manager
- Assist with audit queries and review
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication
- Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures
- Discusses areas needing improvement
- Assigns and coordinates personnel
- Directs daily operations
- Identifies, develops, and implements training programs as appropriate
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate
- Interviews, hires, and assigns personnel as necessary
- Familiar with disciplinary procedures and have implemented these procedures when necessary.
General Manager – Hemingways Mall
Billion Property Services (Pty) Ltd
11.2014 - 05.2016
- .Assumes responsibility for the effective operations management of Property and facilities
- Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attend meetings / functions related to successful operation of Property i.e
- SAPOA, CJP etc.
- Control/schedule/implement regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attend site meetings with contractors in respect of maintenance/expansion of projects
- Monitor progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaison with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
- Provide accurate information to client according to agreed format timeously.
- Analysis of monthly income /expenses
- Monitoring of turnover rentals
- Analysis of operating costs on a quarterly basis in terms of the approved forecasts
- Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
- Preparation and completion of budgets by June each year
- Completion of forecasts timeously.
- Review rental quarterly and ensure best possible rate achieved and maintained.
- Assist in formulation of business plans for the unit.
- Quarterly review and monitoring results
- Set and motivate capex /TI philosophy per building in consultation with client
- Approve TI standard specification as recommended by the Project Manager
- Ensure we conform to capex philosophy and procedures
- Estimate new operating costs
- Ensure recovery of operational costs in accordance with Lease terms
- Devise a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Asset manager
- Investigate/initiate proposals for refurbishments
- Maintain a hands-on control of projects in hand
- Review the building status/grade annually and maintain the standards within those grade
- Ensures compliance with legal regulations
- Completes regular OSH inspections and updates monthly reports as appropriate
- Ensures that OSHA requirements are effectively implemented
- Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action
- Responsible for Management: Arrears, Legal action, Write-offs
- Deal with correspondence / interaction with tenants as required
- Ensure that leases are timeously renewed and all vacant space is let and in a presentable state
- Determination and recommendation of letting mandates (i.e
- Rental levels, installation cost etc)
- Lease negotiation and maintenance of tenant relationships
- Control of new leases and recordal of same
- Control / oversee new installations (through technical manager where appropriate) including: Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
- Renewal of Lease Agreement both direct and through Building Management where applicable
- Tenant liaison and public relations
- Control/arrangement of centre promotions through merchants association/s or promotion committee/s
- Regular assessment of tenants turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Check and authorize payment of accounts
- Authorize cleaning, consumables, electrical and general maintenance orders
- Control municipal payments and recoveries there against
- Ensuring cost effectiveness and performance of contractors
- Oversees preparation of monthly, annual, and other management reports
- Assesses and reports on monthly performance against budgets
- Prepares and motivates consolidated monthly reports for submission to client
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc
- Acts as a liaison between the Company and external contacts
- Ensures effective coordination of external services with Company operations
- Obtains and conveys information as appropriate
- Promotes goodwill and a positive image of the Company
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication
- Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures
- Discusses areas needing improvement
- Assigns and coordinates personnel
- Directs daily operations
- Identifies, develops, and implements training programs as appropriate
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate
- Interviews, hires, and assigns personnel as necessary
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
Financial Manager – Hemingways Mall & Mdantsane City Mall
Billion Property Services (Pty) Ltd
03.2010 - 02.2011
- Reviewing and ensuring correct and accurate rental statements are sent to tenants timeously on a monthly basis in accordance with leases
- Ensuring that all arrears are followed up timeously including liaison with collection attorneys
- Primarily ensuring that arrears do not exceed 5% in any current month
- Building tenant relations
- Weekly reconciliation of the bank reconciliation
- Upward weekly feedback on collection progress
- Budgets/Forecasts (Opex & Capex)
- Developing, implementing and maintaining audit controls and procedures in all risk areas
- Developing, implementing and maintaining documentation/administration and filing systems of all tenant & supplier information
- Ensuring custody, confidentiality and safe keeping of all tenant records and information
- Adherence to monthly deadlines for debtors and creditors, payments
- Submit valid, accurate and complete VAT returns timeously
- Prepare and submit monthly management accounts for inclusion in the pack for MANCO
- Reviewing expenses and creditors reconciliations of all suppliers
- Ensure completeness of expenses and accruals
- Fully responsible for purchase order function
- Process ad hoc journals for parking, gift vouchers etc
- Manage gift voucher function including balancing and reconciling gift voucher sales
- Recruitment/selection
- Training/Development
- Team management - Conflict/IR management.
Financial Accountant
Life Healthcare T/A Border Hospitals (Pty) Ltd
06.2008 - 02.2010
- Consolidate reports for month end meeting
- Follow up on queries
- Distribute final reports
- Review monthly balance sheet reconciliations and implement strategies to ensure all outstanding items are cleared
- Preparation of budgets
- Co-ordinate year end audit
- Ensure that all reporting items on the year end audit are addressed
- Ensure that there are no repeat items on the audit report
- Perform internal control reviews on all units and assist, suggest improvements
- Complete quarterly stock take returns
- Involve and introduce team members to new projects to develop their knowledge and understanding.
Financial Controller (Assistant Financial Manager)
Tsogo Sun Emonti (Pty) Ltd T/A Hemingways Casino
08.2005 - 05.2008
- Steer and direct Hotel, Casino and Financial accounting functions with the responsibility for developing and maintaining an efficient accounting service operation
- Assist the Financial Manager in interpreting operating results as they affect the financial aspects of the Company and make specific recommendations which will result in cost reductions and profit improvement for Executive Management evaluation
- Assume accountability for the correct and accurate accounting classification of all expenditures and documents, including capital and others
- Direct the preparation of internal and external financial statements
- Accountable and responsible for the internal accounting and administrative controls to ensure that all transactions are handled correctly
- Manage preparation of long range plans and budget requirements to ensure that departmental and corporate goals and objectives are met
- Responsible for Casino, hard and soft count and Casino collections
- Maintain all banking and other financial service relationships
- Monitor and review the performance of direct reports (Accountant, Casino Controller and Payroll Manager) and approve performance appraisals initiated by them
- Keep abreast of current trends and practices within area of responsibility and communicate pertinent information to subordinates
- Ensure optimum performance of the function by recommending and implementing techniques to improve productivity, increase effectiveness and cut costs
- Ensure effective communications are maintained within areas of responsibility by informing employees of plans and progress and by conducting employee discussion sessions at regular intervals.
Senior Accountant
Real People (Pty) Ltd
01.2005 - 08.2005
- Managing portfolio of 8 companies (complete).
Article Clerk
PricewaterhouseCoopers Inc.
01.2001 - 12.2004
- Performing audit work
- Audit experience: Audit work and review of team members
- Trusts, Manufacturing Companies, Retail Companies, Property Companies, Sole Proprietors, Non-profit organizations, Casino, Private hospitals, Municipalities
- Drafting of financial statements (income statement, balance sheet, cash flow, statement of changes in equity) in accordance with GAAP and IFRS.
Education
Certificate -
South African Council of Shopping Centres
Johannesburg 01.2017 - 10.2017
Certificate -
South African Council of Shopping Centres
Johannesburg 10.2013 - 10.2013
Bachelor of Commerce - Accounting
Rhodes University (East London Campus)
East London 03.2003 - 03.2003
Skills
ASIB training
ASIB training
Emotional Intelligence
Decision Making & presentation of different options to senior management in order to make decisions beyond my mandate
Creative problem solving, thinking 'outside the box'
Communication & collaboration with internal & external parties to understand and manage the business unit
High level of integrity, honesty & ethics
Leadership, management of various teams, building solid teamwork environment
Secondary Education
Clarendon Girls’ High School, East London, Grade 12 (Matriculation with exemption), Accounting HG, Afrikaans HG, Biology HG, English HG, Mathematics HG, Physical Science SG
Driver License
Code 8
Criminal Record
None
Health
Excellent
Contact Numbers - Cell Phone
083 470 7326
Personal Information
- ID Number: 800419 0116 081
- Ethnicity: Indian
- Date of Birth: 04/19/80
- Gender: Female
- Nationality: South African
- Marital Status: Married
References
- Remica Athmaram, Asset Manager, Growthpoint Properties Limited, 082 304 8908
- Gaby Sithole, Asset Manager, Billion Group, 083 679 2778
- Anneke Potgieter, Financial Manager, Suncoast Casino, 031 328 3000
- Jacqui Mauer, Partner, PricewaterhouseCoopers Inc., 043 707 9600
Timeline
Retail Portfolio Manager
Growthpoint Properties Limited
04.2018 - Current
Certificate -
South African Council of Shopping Centres
01.2017 - 10.2017
General Manager – Fourways Crossing Retail Centre
Fourways Crossing Management Company (Pty) Ltd
06.2016 - 05.2018
General Manager – Hemingways Mall
Billion Property Services (Pty) Ltd
11.2014 - 05.2016
Certificate -
South African Council of Shopping Centres
10.2013 - 10.2013
Financial Manager – Hemingways Mall & Mdantsane City Mall
Billion Property Services (Pty) Ltd
03.2010 - 02.2011
Financial Accountant
Life Healthcare T/A Border Hospitals (Pty) Ltd
06.2008 - 02.2010
Financial Controller (Assistant Financial Manager)
Tsogo Sun Emonti (Pty) Ltd T/A Hemingways Casino
08.2005 - 05.2008
Senior Accountant
Real People (Pty) Ltd
01.2005 - 08.2005
Bachelor of Commerce - Accounting
Rhodes University (East London Campus)
03.2003 - 03.2003
Article Clerk
PricewaterhouseCoopers Inc.
01.2001 - 12.2004