Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Adams

Professional Officer
Cape Town

Summary

Observant Professional Officer committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution. Dutiful and diligent individual with solid history of achievement in leadership. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 34 years of expertise in Economic Development and Investment. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Professional Officer

City Of Capetown- Economic Development & Investmen
10.2005 - Current

Monthly Compliance Officer Inspection schedules.
Filing of informal trader documentation into folders and files, and uploaded onto the ITPS and Business Partners updated by 31 May 2024.
Contracts closed for all informal traders who have abandoned trading (no trading activity at all).
Identification of all bays where permits have been transferred (permit holder no longer trading) by 9 February 2024 and then the database kept up to date.
Participation in implementation of capital pipeline projects for Ottery, Steenberg, Pelican Park, Steenberg Service Road, Retreat PTI and Wynberg
Input into any draft AED policies and strategies, by-law review, SOPs and similar documents.

Provision of professional input
Conducting research and investigations within and outside the functional area to collect data to complete projects, programs and initiatives or to support the work of a more senior official
Evaluating information from a wide variety of sources and using specialised professional knowledge to provide input into current and future interventions to achieve acceptable levels and standards of implementing area economic development programs and projects
Undertaking all the processes aimed at informing the identification, developmental and implementation of program's and projects
Coordination of the area management activities within the business district and residential areas.
Coordinate and control formal and informal trading within the business and residential district.
Implementation of Trading Plan approvals in various districts
On going monitoring of the operation of markets, street trading and other informal trading activities to ensure adherence to lease / stakeholder agreements, possession of required identification card, licenses, permits and legislative requirements;
Co ordinate, implement and maintain a district informal trading permit system, including issuing of permits and letters of consent

Wynberg trading plan # database of permitted and un-permitted traders, mapping of locations
Retreat PTI # development of a layout plan
Compliance officers # supervision, timesheets, attendance, grievances, disciplinary issues, vehicles, fines, training, uniforms, support
Bay painting in Wynberg
Pelican Park trading plan - case management
Informal trading induction
Pelican Park concession letters

Undertaking all the processes aimed at informing the identification, development and implementation of programs and projects Implementation of projects
Developing full scale project plans for assigned projects
Creating and executing work plans including SCM processes and timelines to meet the needs and requirements of assigned projects
Attending to the day to day operational aspects of assigned projects
Presenting reports defining project progress, problems and presenting alternative options to address constraints and bottlenecks to immediate line supervisor
Providing technical and professional advice both substantive and procedural on matters with regard to assigned programs and projects
Implementation of projects.
Dealing with technical internal and external engagements arising from the implementation of assigned projects
Implementation of projects.
Execute all the processes necessary to complete and store project documentation.

Retreat PTI Project Management Team participation
Wynberg PTI Project Management Team participation
Wynberg W6IRT PMT participation
Participation in developing MOU with facilities
Participation in Wynberg ACT
Participation in Lavender Hill ACT
Mobile business concession letters

Participating in the facilitation of projects, together with other service department so achieve outcomes with regard to intra directorate and inter departmental projects within the assigned area.
Provide support and assistance with regard to the execution of joint operations for urban revitalisation programs and initiatives as and when requested.
Identify issues and problems of service relating to Safety & Security and social nature and bring these to notice of the relevant authorities, being a conduit between the stakeholders and Department/Branch.

Organising Working Group meetings (venues, invitations, catering, logistics, AV, registers, minutes, pictures)
Engagement with traders for the Retreat PTI upgrade
Round tables in trading plan areas
Engagements with mobile business operators


Provide support and assistance with regard to the execution of joint operations for urban revitalisation programs and initiatives as and when requested.
Developing and maintaining a stakeholder database for the assigned area
Implementing and maintaining stakeholder (council and non-council) agreements inline with bylaws and applicable legislation around area specific priorities
Liaising regularly with formal, informal businesses and other role players jointly on operational matters relating to promoting and maintaining a well-managed business environment within the assigned area
Briefing internal and external role players on pertinent strategies, policies,programmers and projects with regard to achieving Economic Development objectives within the area.
Soliciting input from stakeholders and targeted beneficiaries with regard to assigned projects.
Representing the department on appropriate forums and council structures as an when requested
Mediation and conflict management between the various stakeholders and /or their representatives.

Producing a quarterly reporting on informal trading KPIs
Producing a quarterly as-is report for each informal trading area/suburb in which trading occurs

Preparing reports and summaries detailing functional progress and/or outcomes for submission to the immediate superior for consideration
Formulating responses to correspondence and enquiries from the general public,Councillors and officials.
Maintaining the integrity of all records and documentation pertaining to the area of work in line with the standard operating procedures of the Department
Monitoring the budget allocations through confirmation of fund availability prior to preparing and submitting requisitions for approval
Implementation of supply chain management processes with regard to sourcing of service providers, including preparation of tender/bid documentation and specifications

  • Mentored junior team members to support their professional development goals while enhancing overall team capabilities.

Admin Assistant/ Building Development

City Of Cape Town
01.1999 - 10.2005
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.

City Libraries / Telephonist

City Of Cape Town
01.1991 - 03.1999
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Utilized advanced multi-line phone systems to manage simultaneous calls while maintaining excellent service quality.
  • Reduced dropped call rates by effectively managing high call volumes during peak hours.
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Properly directed inbound calls in phone queues to improve call flow by 90%.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Education

High School Diploma -

Livingstone Senior Secondary
Cape Town
04.2001 -

Skills

  • Excellent Communication

  • Problem-solving abilities

  • Project Planning

  • Decision-Making

  • Active Listening

  • Process Improvement

  • Effective Communication

  • Business Development

  • Report Writing

  • Information Verification

  • Team building

  • Multitasking

  • Idea Development and Brainstorming

  • Issue Research

  • Adaptability and Flexibility

  • Interpersonal Skills

  • Strategic Planning

  • Problem-solving aptitude

  • Relationship Building

  • Improvement plan knowledge

  • Report Preparation

  • Rule Enforcement

  • Analytical Thinking

  • Process Analysis

  • Written Communication

  • Goal Setting

  • Time Management

  • Professionalism

  • Innovation and Creativity

  • Multitasking Abilities

  • Attention to Detail

  • Reliability

Timeline

Professional Officer

City Of Capetown- Economic Development & Investmen
10.2005 - Current

High School Diploma -

Livingstone Senior Secondary
04.2001 -

Admin Assistant/ Building Development

City Of Cape Town
01.1999 - 10.2005

City Libraries / Telephonist

City Of Cape Town
01.1991 - 03.1999
Janice AdamsProfessional Officer