Summary
Overview
Work History
Education
Skills
Timeline
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Janica Landsberg

Janica Landsberg

Governess
Randburg,Gauteng

Summary

Dedicated, adaptable professional with a track record of excelling in high-pressure environments and embracing change. Strong communication and problem-solving abilities. Thrives independently and as part of a collaborative team. Known for organized, analytical, and creative approach. Passionate about delivering exceptional service and results. Brings enthusiasm, perseverance, and a people-centered focus to every challenge.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Governess

Steyn Family
Randburg
09.2019 - Current
  • Daily agenda planning
  • Daily care of twins
  • Managing travel arrangements
  • Managing appointments
  • Personal planning
  • Personal assistant duties
  • Basic bookkeeping skills
  • Data capturing
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Notice period: 1 calendar month.

Marketing Manager

Mia Elle
Randburg
07.2021 - 11.2024
  • Daily agenda planning
  • Weekly and monthly goal planning
  • Customer care
  • Sales
  • Setting and achieving deadlines
  • Contract management
  • Online and social media marketing
  • First point of contact (from sign-up to after sales)
  • Managing diverse team
  • Administrative duties
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Managed social media accounts, engaging with followers and creating loyal brand community.
  • Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.

Customer Care & Administrator

Explore Abroad
Randburg
06.2017 - 11.2021
  • Administrative duties
  • Customer care
  • Keeping databases updates
  • Recruiting and placing Au Pairs overseas
  • Dealing with queries
  • Scheduling meetings
  • Provide support to clients local and abroad
  • Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
  • Consistently met or exceeded performance metrics while maintaining excellent quality scores in all areas of evaluation.
  • Managed high call volume, maintaining a professional and empathetic demeanor with each client interaction.
  • Managed escalated calls effectively, utilizing active listening skills to fully understand the situation before providing a suitable solution or directing them to appropriate resources as needed.

Manager

Your One Stop Shop
Richards Bay
12.2018 - 06.2019
  • Managing staff
  • Manual payroll
  • Administration
  • Customer service
  • Temporary position due to relocation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Live-in Nanny

The Feltins
Sparwood
03.2017 - 12.2018
  • Childcare
  • Driving
  • Errands
  • Housework
  • Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Developed creative solutions to keep children entertained during downtime while also promoting cognitive growth through stimulating activities like puzzles or crafts projects.
  • Established productive relationships with other household staff members, working in tandem to create a supportive and harmonious living environment for the family.
  • Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
  • Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
  • Enhanced child development by providing a nurturing and educational environment for daily activities.

Au Pair

Travis Family
Tucson
12.2014 - 10.2016
  • Childcare
  • Driving
  • Errands
  • Housework
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.

Education

High School Diploma - Completed Matric (Grade 12)

Richards Bay High School
Richards Bay

Skills

Marketing strategies and campaigns

Social Media management

Administrative skills

Basic bookkeeping

Basic coding

Friendly, positive attitude

Computer skills

Customer service

Microsoft office

Problem-solving

Time management

Flexible and adaptable

Data entry

Excellent communication

Timeline

Marketing Manager

Mia Elle
07.2021 - 11.2024

Governess

Steyn Family
09.2019 - Current

Manager

Your One Stop Shop
12.2018 - 06.2019

Customer Care & Administrator

Explore Abroad
06.2017 - 11.2021

Live-in Nanny

The Feltins
03.2017 - 12.2018

Au Pair

Travis Family
12.2014 - 10.2016

High School Diploma - Completed Matric (Grade 12)

Richards Bay High School

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