Janica Landsberg
Governess
Randburg,Gauteng
Summary
Dedicated, adaptable professional with a track record of excelling in high-pressure environments and embracing change. Strong communication and problem-solving abilities. Thrives independently and as part of a collaborative team. Known for organized, analytical, and creative approach. Passionate about delivering exceptional service and results. Brings enthusiasm, perseverance, and a people-centered focus to every challenge.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Governess
Steyn Family
Randburg
09.2019 - Current
- Daily agenda planning
- Daily care of twins
- Managing travel arrangements
- Managing appointments
- Personal planning
- Personal assistant duties
- Basic bookkeeping skills
- Data capturing
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Notice period: 1 calendar month.
Marketing Manager
Mia Elle
Randburg
07.2021 - 11.2024
- Daily agenda planning
- Weekly and monthly goal planning
- Customer care
- Sales
- Setting and achieving deadlines
- Contract management
- Online and social media marketing
- First point of contact (from sign-up to after sales)
- Managing diverse team
- Administrative duties
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
Customer Care & Administrator
Explore Abroad
Randburg
06.2017 - 11.2021
- Administrative duties
- Customer care
- Keeping databases updates
- Recruiting and placing Au Pairs overseas
- Dealing with queries
- Scheduling meetings
- Provide support to clients local and abroad
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Consistently met or exceeded performance metrics while maintaining excellent quality scores in all areas of evaluation.
- Managed high call volume, maintaining a professional and empathetic demeanor with each client interaction.
- Managed escalated calls effectively, utilizing active listening skills to fully understand the situation before providing a suitable solution or directing them to appropriate resources as needed.
Manager
Your One Stop Shop
Richards Bay
12.2018 - 06.2019
- Managing staff
- Manual payroll
- Administration
- Customer service
- Temporary position due to relocation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Live-in Nanny
The Feltins
Sparwood, British Columbia
03.2017 - 12.2018
- Childcare
- Driving
- Errands
- Housework
- Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
- Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Developed creative solutions to keep children entertained during downtime while also promoting cognitive growth through stimulating activities like puzzles or crafts projects.
- Established productive relationships with other household staff members, working in tandem to create a supportive and harmonious living environment for the family.
- Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Assisted parents in managing schedules and appointments, ensuring smooth family operations.
- Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
- Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
- Enhanced child development by providing a nurturing and educational environment for daily activities.
Au Pair
Travis Family
Tucson, AZ
12.2014 - 10.2016
- Childcare
- Driving
- Errands
- Housework
- Improved children''s language skills through engaging conversations and interactive language games.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Developed creative activities to encourage physical, social and emotional growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
Education
High School Diploma - Completed Matric (Grade 12)
Richards Bay High School
Richards BaySkills
Marketing strategies and campaigns
Social Media management
Administrative skills
Basic bookkeeping
Basic coding
Friendly, positive attitude
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
Data entry
Excellent communication
Timeline
Marketing Manager
Mia Elle
07.2021 - 11.2024
Governess
Steyn Family
09.2019 - Current
Manager
Your One Stop Shop
12.2018 - 06.2019
Customer Care & Administrator
Explore Abroad
06.2017 - 11.2021
Live-in Nanny
The Feltins
03.2017 - 12.2018
Au Pair
Travis Family
12.2014 - 10.2016
High School Diploma - Completed Matric (Grade 12)
Richards Bay High School