Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic
Janica Fritz

Janica Fritz

Recruitment Consultant , Administration Assistant & Customer Service Agent
Port Elizabeth

Summary

With extensive experience in recruitment, hospitality, customer service and administration, I bring a track record of excellence to every endeavor. Renowned for swiftly resolving customer concerns and ensuring complete satisfaction, I possess strong communication, problem-solving, and administrative skills.

My career spans remote and international settings, showcasing my adaptability and global perspective. I am now eager to tackle new challenges across any industry, driven to elevate organizational performance and contribute positively to diverse teams. I'm open to exploring a wide range of roles, that allow me to leverage my skills and drive impact change.

Overview

6
6
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Recruitment Consultant

Sqout Recruitment Agency
04.2024 - Current
  • As a Recruitment Consultant, I source top talent, conduct interviews, and ensure candidates match client needs
  • I excel in exceeding recruitment goals, fostering relationships, and staying updated on industry trends
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.

HOTEL OPERATOR/CUSTOMER SERVICE/ADMINISTRATOR

Tyme Global Technologies
09.2021 - 04.2024
  • Worked remotely, delivering exceptional service to five renowned 5-star hotels in the USA, serving as the primary contact for guests requiring text and voice support
  • Received thorough training in hospitality systems like Fosse, Slack, and Opera to remain proficient in cutting-edge industry technologies
  • Thrived in a dynamic, fast-paced environment, demonstrating quick thinking, adaptability, and strong communication skills to meet the rigorous standards of the 5-star hotel industry
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Contributed to team efforts in achieving revenue targets through upselling techniques and promotions management.
  • Developed strong rapport with guests, fostering loyalty and repeat business through personalized interactions.
  • Handled guest complaints professionally, working diligently to resolve problems quickly and effectively.

Au Pair/Care Giver

Cultural Care Au Pair
05.2019 - 09.2021
  • During this period, I served as a dedicated caregiver for two families, ensuring the safety, well-being, and development of children aged 2 weeks to 6 years old
  • Additionally, I provided tutoring support for educational needs, including homework assistance and enriching activities
  • As a personal assistant, I efficiently managed household tasks, organized schedules, and addressed various family needs to maintain a harmonious and structured environment
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.

Seasonal Bookstore Assistant

Bargain Books
10.2018 - 02.2019
  • I efficiently managed general administration tasks and maintained an organized store environment as a Seasonal Bookstore Assistant, delivering punctual and friendly service to meet seasonal demands
  • With strong decision-making skills, I effectively handled inventory management and made informed purchasing decisions to maintain optimal stock levels
  • Enhanced customer satisfaction by providing personalized recommendations and thorough knowledge of book genres.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
  • Managed cash register transactions efficiently, ensuring accuracy in financial reporting and minimizing discrepancies.

Skills

SOURCING

Marketing

Cold calling

Applicant interviewing

Client management

Candidate sourcing

Social media recruiting

TIME MANAGEMENT

ADMINISTRATOR

CUSTOMER SERVICE

COMPUTER LITERACY

SEO & CMS

HUMAN RESOURCE

SOURCING

Certification

Customer Service

Timeline

Recruitment Consultant

Sqout Recruitment Agency
04.2024 - Current

Customer Service

01-2024

HOTEL OPERATOR/CUSTOMER SERVICE/ADMINISTRATOR

Tyme Global Technologies
09.2021 - 04.2024

Au Pair/Care Giver

Cultural Care Au Pair
05.2019 - 09.2021

Seasonal Bookstore Assistant

Bargain Books
10.2018 - 02.2019

Personal Assistant

01-2018

Matric

01-2016

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Janica FritzRecruitment Consultant , Administration Assistant & Customer Service Agent