Janette Mafunda
Hospitality Management Graduate
Johannesburg
Summary
Dynamic and results-driven professional with experience at Grand Mercure Dubai City, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through efficient restaurant operations and specialized coffee preparation. Strong problem-solving skills complemented by adept data analysis, ensuring accuracy and timely reporting. Quick learner committed to delivering excellence.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Intern
Grand Mercure Dubai City
Dubai
02.2024 - 02.2025
- Efficiently organized and set up restaurant for service, ensuring a seamless start to the day and enhancing customer satisfaction.
- Served food and drinks order to guests in a fast-paced work setting
- Processed cash, credit and debit card payments on MIRCOS system
- Performed side work such as food runner, restocking and cleaning to ensure efficiency
- Greet and escort guest to their tables
- Remove used dishes , wipe down tables and properly reset the table with clean cutleries.
- Worked in the coffee shop and make specialised coffee for example cappuccino, latte, ice latte, americano and flat white for guests
Data Analysis
Fortcode College
Harare
01.2022 - 04.2022
- Ensured timely and accurate reporting with diligent data analysis and validation.
- Collecting data from teachers to add notes to an online system for exam classes to access these notes
Student Manager
My Pond Stenden South Africa
Port Alfred
11.2020 - 12.2021
- Worked in every department housekeeping, kitchen, restaurant and front office.
- Housekeeping- worked in a team to clean rooms and public areas
- Kitchen- Restocked food and dry inventory, cleaned the dishes and pots. Cooked food for the guests and the stuff working within the hotel.
- Front office- greet and welcome drinks, answer calls and handle complaints, reservations, check emails and respond accordingly, keep records and update them.
- Restaurant- greet and guide guests to the table, post orders, serve guests food and drinks. Set up the restaurants. Stock pick up. Open and close the restaurant and clean.
Education
Bachelor of Arts - Hospitality Management
Stenden South Africa
Port Alfred 02.2019 - 05.2025
High School Diploma -
High Achievers Coach Educational Center
Zimbabwe 05.2013 - 11.2016
Skills
Time Management
Quick learner
Computer skills
Problem-solving
Teamwork and collaboration
Creativity and innovation
Good Communication
Timeline
Intern
Grand Mercure Dubai City
02.2024 - 02.2025
Data Analysis
Fortcode College
01.2022 - 04.2022
Student Manager
My Pond Stenden South Africa
11.2020 - 12.2021
Bachelor of Arts - Hospitality Management
Stenden South Africa
02.2019 - 05.2025
High School Diploma -
High Achievers Coach Educational Center
05.2013 - 11.2016
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