Janet Maphanga
African
Summary
Personable Property Consultant skilled in building strong client relationships and providing expert advice. Coordinates property tours and open house events to maximise client interest and engagement. Utilises exceptional communication to facilitate seamless interactions between buyers, sellers, and renters.
Overview
23
23
years of professional experience
Work History
Property Consultant
Pam Golding
Kempton Park
12.2024 - Current
- Established strong relationships with clients, building a reputation for reliability and expert advice.
- Guided home buyers, sellers and renters through different types of property transactions.
- Conducted comprehensive property appraisals to establish market values for clients' assets.
- Advised clients on legal and regulatory requirements to comply with property transactions.
- Coordinated open house events to boost client interest in property.
- Conducted property tours to potential buyers and renters.
- Managed a portfolio of 50+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.
- Created marketing material for properties highlighting benefits.
- Utilised property management software to streamline administrative tasks, improving efficiency and accuracy of property documentation.
- Developed and implemented effective marketing strategies for vacant properties, significantly reducing void periods.
- Assisted property owners in locating tenants to lease or rent available space.
- Managed extensive portfolios of properties, optimising rental income and maintaining high occupancy rates.
Office Manager / Rental Agent
Jawitz Properties Kempton Park
Kempton Park
03.2017 - 10.2024
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Oversaw effective file management to keep office records up-to-date.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Answered department emails within target timeframes to meet company communication targets.
- Supported the finance team during end-of-year audit preparations, facilitating accurate and timely financial reporting.
- Implemented office policies and procedures to enhance operational efficiency and staff adherence to best practices.
- Reviewed and updated health and safety protocols, conducting regular drills to ensure staff preparedness in emergencies.
- Negotiated lease agreements and managed office space allocations, optimizing resources to accommodate business growth.
Administrator/Receptionist
Perryhill International
Johannesburg, South Africa
06.2003 - 06.2016
- Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
- Secured data by following confidentiality procedures.
- Maintained a tidy reception area, creating a welcoming environment for visitors and staff alike.
- Operated office equipment, including printers and photocopiers, to support daily administrative tasks.
- Promptly answered external calls, dealing with bookings and customer queries.
- Maintained stringent records of external correspondence.
- Handled incoming calls, providing information and redirecting enquiries to relevant staff, maintaining professionalism at all times.
- Maintained security and telecommunication systems by following procedures, monitoring logbooks and issuing visitor passes.
- Created spreadsheets utilising various software to track sales, stock reports and accounts payables.
- Liaised with facilities management to report and follow up on building issues, maintaining a safe and functional workspace.
- Issued invoices, past due notices and default notices to customers monthly for accurate accounting.
- Organised and maintained files, ensuring accurate record keeping and easy retrieval of documents as required.
- Completed filing, scanning, processing and placing orders daily to support internal teams.
- Digitised important information to improve accessibility.
- Received, routed and distributed incoming mail and parcels.
- Created a welcome packet for guests, including local attractions and services, enhancing guest experience.
- Analysed customer feedback to identify areas for improvement, leading to a 10% increase in customer satisfaction scores.
- Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices.
- Facilitated internal communication by distributing memos and announcements, keeping staff informed of important updates.
- Arranged travel for staff focussing on securing best deals on flights and accommodations.
- Maintained communal areas and meeting rooms, keeping areas prepared for scheduled and unexpected events.
- Kept reception clean and presentable by instructing staff to clean floors, organise seating areas, arrange flowers and dust.
- Developed and maintained relationships with suppliers, negotiating contracts that reduced office expenses.
Education
Higher National Diploma - Professional Receptionist and PA
Damelin
Johannesburg, GP2004
Skills
- Client relationship management
- Office management
- Data entry
- Marketing strategies
- Communication skills
- Problem solving
- Confidentiality protocols
- Team collaboration
- Customer service
- Customer relationship management
- General administration
- Microsoft Office
- Microsoft office suite proficiency
- Written and verbal communication
- Administration support
- MS Office
- Excel
- Event coordination
- Meeting coordination
- Data entry accuracy
- Email management
- Telephone etiquette
- Public Relations
- Incoming call management
- Inventory administration
- Bookkeeping
- Invoice preparation
- Travel coordination
- Invoicing and billing
- Database administration
- Ability to prioritize
Languages
English
Advanced
C1
References
- Name: Andrew Trojnar (HR Finance Manager) PerryHill International
- Tel: 011 608 0750
- Name: Beauties Mukombiwa Jawitz Properties Kempton Park
- Tel: 011 394 1114
- Cel: 078 854 6625
Timeline
Property Consultant
Pam Golding
12.2024 - Current
Office Manager / Rental Agent
Jawitz Properties Kempton Park
03.2017 - 10.2024
Administrator/Receptionist
Perryhill International
06.2003 - 06.2016
Higher National Diploma - Professional Receptionist and PA
Damelin