Jane Shalate Mashigo

Guided applicants in gathering required paperwork, streamlining application submissions.

• Reviewed home loan applications to ensure all necessary information was complete, facilitating timely processing.
• Submitted applications to multiple banks for applicants.
• Assisted in comparing loan offers, helping clients secure competitive deals tailored to their financial needs.
• Negotiated with banks to obtain favourable rates.
• Provided updates to clients regarding application progress.
• Facilitated communication between attorneys and clients regarding bond transfers.
• Maintained feedback channels until property registration completion.
• Executed office administration duties to support daily operations.

Performed various office administration tasks to ensure operational efficiency.

• Overseeing daily front-office and back-office activities to maintain high productivity.
• Tracking inventory and ordering necessary office supplies to prevent interruptions.
• Managing office equipment, coordinating repairs, and maintaining clean, functional workspaces.Indeed

Communication & Scheduling

• Greeting visitors, answering incoming calls, and routing inquiries to the appropriate department.
• Managing executive agendas, scheduling team meetings, and coordinating travel arrangements.
• Acting as the primary liaison between staff, clients, and external vendors

Record-Keeping & Administration

• Designing, implementing, and updating filing systems (both physical and digital).
• Creating and updating company databases containing personnel, financial, and vendor information.
• Preparing reports, presentations, and correspondence.
• Event Coordination: Organising logistics, coordinating with vendors, and managing event budgets.
• Hospitality Management: Ensuring that events run smoothly, from catering to setting up meeting spaces.

• Bond originator acting as an intermediary between a home loan applicant and banks, helping the applicant secure a home loan and the best possible deal.
• Negotiated with banks to obtain competitive rates for home loans.
• Compared offers from multiple banks to secure the best deal for the applicant.
• Submitting the application to multiple banks on behalf of the applicant.
• Vetting and verification of home loan applications.
• Assisting applicants to gather and complete the required paperwork for submission to the banks.
• Maintained communication with applicants to provide updates on the home loan application process.
• Issued final grant from bank to client, advising on relevant policies and insurance options.
• Facilitation of attorney instructions from the bank and communication to the client regarding the Bond transfer and Registrations processes.
• Acting as a link between the Agent, client, banks and instructed Bond and Transferring attorneys.
• Maintaining feedback and correspondence on all channels until the registration of the property is completed.

• Setting the Vision and Direction: Defining clear goals and objectives for the team, ensuring everyone understands the overall strategy and their role in achieving it.
• Motivated and engaged team by creating a positive work environment, fostering collaboration, and recognising achievements to enhance morale and productivity.
• Monitoring Performance: Tracking team progress, identifying areas for improvement, and providing regular feedback to enhance performance.
• Delegating Tasks: Assigning responsibilities based on individual strengths and skills, ensuring a balanced workload and efficient task completion.
• Problem-Solving and Conflict Resolution: Addressing and resolving conflicts that may arise within the team or with clients, ensuring a smooth workflow.
• Communicated effectively by keeping team members informed about updates, expectations, and changes in home loan landscape, facilitating open and transparent communication.
• Fostering Collaboration: Encouraging teamwork and knowledge sharing among team members, creating a supportive network.
• Supporting Growth and Development: Providing opportunities for professional development.
• Managing Resources: Ensuring the team has the necessary resources, tools.
• Reported to management by providing regular updates on team performance, progress towards goals, and challenges encountered, ensuring alignment with organisational objectives.

• Managed client and supplier relationships by analysing data and employing various communication channels to attract new relationships, enhance brand loyalty, identify inefficiencies, mitigate risk, and support profitability.
• Ensured customer satisfaction by understanding needs, preferences, and concerns, providing personalised service and support during property purchases.
• Maintaining communication and coordination by imperatively liaising with clients and stakeholders, property developers, banks, and execution teams.
• Improved business relationships with shareholders' clients while maintaining reputations in markets where the organisation operates.

• Bond originator acting as an intermediary between a home loan applicant and banks, helping the applicant secure a home loan and the best possible deal.
• Submitting the application to multiple banks on behalf of the applicant.
• Comparisons of offers from multiple banks to help the applicant get the best deal.
• Negotiations with banks to get a competitive rate.
• Assisted applicants in gathering and completing required paperwork for submission to banks, ensuring accuracy and compliance.
• Maintained ongoing communication with clients, providing updates and feedback on the home loan application process to enhance their understanding and experience.
• Issuing the final grant from the bank to the client and advising on policies and insurance preferences.
• Facilitation of attorney instructions from the bank and communication to the client regarding the Bond transfer and Registrations processes.
• Facilitated communication between agent, client, banks, and instructed bond and transferring attorneys to streamline processes and ensure timely transactions.
• Maintained feedback and correspondence with clients to ensure clarity in communication.
• Managed administration tasks related to property sales to ensure efficient operations.

• Acted as the first point of contact for visitors and callers, creating a welcoming atmosphere.
• Coordinated meetings and scheduled events to enhance team collaboration.
• Maintained internal databases to ensure accurate and up-to-date information.
• Prepared and organised employee records in both physical and digital formats for easy access.
• Submitted detailed expense reports to ensure accurate financial tracking and reimbursements.
• Ordered office stationery and supplies.
• Maintained a filing system for data on customers and external partners.
• Managed distribution of incoming and outgoing mail to support efficient communication.
• Coordinating and monitoring phases
• And compiling client's information.
• IT-based tasks: Operating computerized records, information, and communication systems Supporting senior staff.
• Supported various tasks as needed.
• Performed various ad hoc duties to support team operations and project needs.
• Managed additional administrative tasks including ordering office supplies, maintaining internal databases, submitting expense reports, and keeping employee records.

• Customer service: Answering customer calls, responding to inquiries, and resolving complaints.
• De-escalating situations: Resolving conflicts with dissatisfied customers to restore satisfaction and maintain relationships.
• Troubleshooting: Guiding callers through troubleshooting, navigating the company site, or using the products or services.
• Billing and payment issues: Resolving billing and payment issues.
• Cancellations, shipping, refunds, returns, and warranties: Managing cancellations, shipping, refunds, returns, and warranties.
• Account inquiries: Managing account inquiries.
• Product and service information: Providing information about the company products and services.
• Processing orders: Processing orders, forms, and applications, while identifying and escalating priority issues to management.
• Routing calls: Routing calls to the appropriate resources.
• Call notes and reports: Completing call notes and reports, and updating them in the CRM.
• Customer database: Managing and updating customer databases.
• Customer loyalty: Enhancing customer loyalty through effective service and support.
• Training new employees: Helping to train new employees and inform them about the company and customer management policies.

• Coordinated general office administration tasks to support daily operations.
• Scheduled and arranged meetings to facilitate effective communication and collaboration.
• Liaison with funders and stakeholders.
• Created detailed budgets to allocate resources effectively.
• Report writing.
• Attending to incoming and outgoing queries.
• Attending to incoming and outgoing mail.
• Organised travel arrangements for advocates to ensure timely attendance at events.
• Developed and implemented marketing strategies to enhance brand visibility.

• Provided administrative support to SOCA units Advocates to facilitate operational efficiency.
• Management of travel arrangements.
• Tracked purchase orders to maintain oversight of procurement processes.
• Managed supplier database system to ensure accurate and up-to-date information.
• Sourced quotations from various suppliers to ensure competitive pricing.
• Filling and correspondence stakeholders.
• Drawing up of reports.
• Capturing of supply chain tenders on the logis system.
• Obtained leads through targeted networking and research to enhance sales opportunities.
• Identify and overcome objections.