Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janene Van Tonder

Janene Van Tonder

Receptionist
Rustenburg

Summary

Dynamic Receptionist Administrator with a proven track record at Rustenburg Rusoord, excelling in client relations and complaint resolution. Demonstrated expertise in multi-line phone operation and effective communication, enhancing visitor experiences and boosting company image. Adept at organizing fundraising events, showcasing strong organizational skills and a commitment to exceptional service.

Overview

13
13
years of professional experience

Work History

Receptionist Administrator

Rustenburg Rusoord
Rustenburg
06.2016 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members and management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Handling Daily Residents complaints and directing complaints to responsible persons.
  • Daily cash received and entering into Pastel.
  • Contacting Vendors to obtain Quotes on work to be done as requested.
  • Planning and arranging setup for operations for fund raising events.
  • Daily cash sales for residents.

Office Manager

Nicro Industrial Pump Services
Rustenburg
11.2012 - 09.2015

Education

High School Diploma -

Milner High School -Klerksdorp
Klerksdorp
12.1988

Skills

Office equipment maintenance

Fee collection

Reception management

Mail handling

Document management

Reception area maintenance

Client relations

Payment collection

Appointment scheduling

Document scanning and digitization

Visitor access management

Travel arrangements

Confidential information management

Calendar management

File organization

Document retrieval

Facilities management

Expense tracking

Mail routing

Maintenance tracking

Call handling

Visitor assistance

Data entry

Phone and email etiquette

Customer service

Microsoft office

Multitasking

Organizational skills

Handling complaints

Customer service management

Documentation and recordkeeping

Multitasking and organization

Timeline

Receptionist Administrator

Rustenburg Rusoord
06.2016 - Current

Office Manager

Nicro Industrial Pump Services
11.2012 - 09.2015

High School Diploma -

Milner High School -Klerksdorp

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Janene Van TonderReceptionist