Janene McMaster
Pretoria
Summary
Adept at fostering user adoption and enhancing customer satisfaction, I leveraged my expertise in technical documentation and end-user support at Tecmed (Pty) Ltd. My collaborative spirit and problem-solving skills contributed to significant brand visibility and operational efficiencies, underscoring my ability to meet and exceed employer expectations.
Overview
28
28
years of professional experience
Work History
CT Application Specialist
Tecmed (Pty) Ltd
04.2023 - Current
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Created manuals and published guidelines for proper use of systems.
- Achieved high levels of user adoption for new applications through effective training and support.
- Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
National Application Specialist
Lomaen Medical Pty
04.2021 - 03.2023
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
Head of Department
Drs De Beer & De Jager Radiologists
09.2009 - 03.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
General Diagnostic Radiographer
Drs De Beer & De Jager Radiologists
01.1997 - 08.2009
- Maintained a high level of competency in various imaging modalities, including X-ray and C T scans.
- Collaborated with multidisciplinary healthcare teams to optimize patient outcomes through quality radiographic services.
- Increased operational efficiency by performing routine maintenance checks on diagnostic equipment, minimizing downtime due to technical issues.
- Educated patients on exam and provided complete medical record to Radiologist.
Education
Professional Certificate in Computer Tomography -
Cape Peninsula University of Technology
Cape Town12-2016
Course in Mammography -
University of Pretoria
Pretoria12-2009
B-Tech Diagnostic Radiography -
Tshwane University of Technology
Pretoria12-2001
N-Dip Diagnostic Radiography -
Tshwane University of Technology
Pretoria12-1999
Skills
- Expert troubleshooting
- End user support
- Customer education
- User training
- Technical documentation
- Teamwork
- Creative problem solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Relationship building
Timeline
CT Application Specialist
Tecmed (Pty) Ltd
04.2023 - Current
National Application Specialist
Lomaen Medical Pty
04.2021 - 03.2023
Head of Department
Drs De Beer & De Jager Radiologists
09.2009 - 03.2021
General Diagnostic Radiographer
Drs De Beer & De Jager Radiologists
01.1997 - 08.2009
Professional Certificate in Computer Tomography -
Cape Peninsula University of Technology
Course in Mammography -
University of Pretoria
B-Tech Diagnostic Radiography -
Tshwane University of Technology
N-Dip Diagnostic Radiography -
Tshwane University of Technology
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