Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager
Janeen Fuller

Janeen Fuller

Operations Manager And Customer Care Liaison
Gauteng

Summary

Extremely driven person who likes to stand out in a crowd. I have climbed the ranks in my career through hard work and determination. For the last two years I have traveled throughout South Africa fixing stores leading by example. I have opened 10 new stores for the company in the last year and a half. Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced customer care liaison with over 24 years of experience in retail/medical operations and customer care. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

32
32
years of professional experience

Work History

Operations Executive

Torga Optical PTY Ltd
2019.01 - Current
  • Added role to customer care liaison and HR-, Training and running of 136 stores. This includes +/- 1000 staff members.
  • Maintaining the day-to-day sales, weekly and monthly turnovers
  • Of the other 136 stores, I have been sent in to fix certain stores to get leadership back on track by leading by example. I have traveled throughout South Africa for the last two years.
  • Opened 10 new stores in the last two years making sure everything is running smoothly and staff trained before moving to the next store.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • I have fixed the day to day running of stores that
  • Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
  • Drove team engagement to achieve aggressive company targets.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Customer Care Liaison and HR

Torga Optical PTY Ltd
2019.01 - Current
  • Dealing with and sorting out any complaints from 136 stores
  • Assisting with operation and training of 136 stores
  • Recruitment of staff for 136 stores
  • Answering questions and assisting patients on social media on Facebook and rocket chat (live chat with customers linked to our website)
  • Creating and emailing adverts on SendinBlue, advertising our promotions, sending out for all patients for 136 stores

Practice Manager

Torga Optical Northgate
2011.01 - 2019.01
  • Supervise and direct staff in day to day operations
  • Training staff of lens knowledge and current promotions
  • Supervising handling of payments, reconciliation of the cash for daybook
  • Assisting with Creditors
  • Debtors
  • Supervise all aspects of optical dispensing, contact lens orders and tracking all lens orders at the lab
  • Supervise all office supplies
  • Supervise all aspects of customer service
  • Manage Patient complaints
  • Month end
  • Maintain an office policy manual and practice procedure
  • Adjust, repair and dispense specs, guide patients with proper frame and lens choice
  • Maintain and execute constant high expectation work atmosphere to provide outstanding, professional customer service

Practice Manager

Torga Optical Norwood
2009.01 - 2011.01
  • Debtors
  • Banking
  • Dispensing
  • Assisting patients with selecting frames

Owner

Gauteng Slabs
2006.01 - 2009.01
  • Debtors
  • Creditors
  • Managing on building site
  • Ordering Material for building sites
  • Wages
  • Drawing of plans for the slab to be erected

Practice Manger, •-Bookkeeper

John Carey and Associates
1995.01 - 2006.01
  • Evaluations and therapy on children with learning difficulties
  • Renting out of offices for Carey’s Properties
  • Buying of stock and recording on computer
  • Paying accounts
  • Debtors
  • Creditors
  • Petty cash
  • Salaries
  • Banking
  • Mr Carey would send out a yearly report to all shareholders for the building he part owned, in this report it would state that with debtors I could get blood out of a stone
  • I became his practice Manager at the age of 19.

Receptionist

Charles Gotz Optometrist
1994.01 - 1995.01

Data Capturer

Standard Bank Home Loans
1994.01

Education

High School Diploma -

Janeen Lynne, Princess High
Roodepoort
2001.04 -

Skills

    Process improvements

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Additional Information

Recommendation letter

16 June 2020

To Whom It May Concern: RE: JANEEN FULLER

It is my absolute pleasure to recommend Janeen Fuller for the position with your company. Janeen and I worked together at Torga Optical, where I am a franchisee and she assisted me with customer relations for the past year. I thoroughly enjoyed my time working with Janeen, and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hardworking. Beyond that she is an impressive communicator who is always available. Her people skills and expertise in conflict resolution was a huge advantage to our entire franchise group. She put this skillset to work in order to efficiently resolve any customer concern. Along with her undeniable talent, Janeen has always been an absolute joy to work with. She is a true team player, and always manages to foster positive discussions and bring the best out of the people she works with. Without a doubt, I confidently recommend Janeen to join your team. As a dedicated and knowledgeable employee and an all-round great person, I know that she will be a beneficial addition to your organisation. Please feel free to contact me at 072 246 0832 should you like to discuss Janeen’s experience further. I’d be happy to expand on my recommendation. Best wishes, Irene Engelbrecht

Timeline

Operations Executive

Torga Optical PTY Ltd
2019.01 - Current

Customer Care Liaison and HR

Torga Optical PTY Ltd
2019.01 - Current

Practice Manager

Torga Optical Northgate
2011.01 - 2019.01

Practice Manager

Torga Optical Norwood
2009.01 - 2011.01

Owner

Gauteng Slabs
2006.01 - 2009.01

High School Diploma -

Janeen Lynne, Princess High
2001.04 -

Practice Manger, •-Bookkeeper

John Carey and Associates
1995.01 - 2006.01

Receptionist

Charles Gotz Optometrist
1994.01 - 1995.01

Data Capturer

Standard Bank Home Loans
1994.01
Janeen FullerOperations Manager And Customer Care Liaison