Jane Ngwenya
Room Attendant
Moroka
Summary
Dedicated and detail-oriented Room Attendant with over 5 years of experience in luxury hotel environments, consistently maintaining the highest standards of cleanliness and hygiene. Expertise includes efficient cleaning practices, a strong focus on guest satisfaction, and strict adherence to safety and sanitation protocols. Renowned for excellent time management skills and a positive attitude, thriving in fast-paced settings while delivering courteous and efficient service to all guests. Committed to enhancing the overall guest experience through meticulous attention to detail and a proactive approach to hospitality.
Overview
21
21
years of professional experience
3
3
Languages
Work History
HouseKeeping
Marriott Hotel
01.2021 - Current
- Proficient in the safe and appropriate use of cleaning chemicals, ensuring a sanitized environment.
- Strictly adhere to health and safety regulations to uphold hygiene standards.
- Maintain meticulous records of cleaning schedules and inventory management.
- Report maintenance issues and hazards promptly to ensure homeowner satisfaction.
- Effectively communicate challenges and special requests to enhance service delivery.
- Expertly keep rooms and spaces tidy, ensuring a clutter-free ambiance.
- Skillfully organize household items and restock supplies for optimal functionality.
- Diligently report any damage or necessary repairs to enhance property management.
- Execute dusting, sweeping, mopping, and vacuuming to ensure pristine floors.
- Clean windows, mirrors, and glass surfaces to maintain a streak-free shine.
- Sanitize bathrooms and kitchens thoroughly for optimal comfort.
- Make beds, change linens, and organize rooms for a comfortable living space.
- Efficiently manage the disposal of waste responsibly to maintain cleanliness.
- Wash, dry, iron, and fold clothes and linens with care and attention to detail.
- Expertly organize and store cleaned laundry, ensuring a neat appearance.
- Handle delicate fabrics with precision, ensuring proper care and maintenance.
Runner\Waitress
Marriot Hotel
01.2020 - 12.2020
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Assisted wait staff with timely food delivery and guest requests.
Room Service Supervisor
Hilton Hotel
04.2014 - 01.2020
- Conducted thorough inspections of rooms, public areas, and staff performance at Hilton Hotel (Sandton) to ensure optimal service standards.
- Ensured staff grooming and attire adhered to company standards, rectifying deficiencies to maintain a polished team appearance.
- Executed opening and closing procedures, including supply setup, equipment cleaning, and securing premises for guest safety.
- Delivered room services to guests, ensuring a high-quality experience and professionalism.
- Performed effective housekeeping duties, maintaining cleanliness and organization throughout the overall guest satisfaction.
- Diligently reported and resolved guest properties discovered during service, upholding the hotel's commitment to guest care.
- Collaborated with a dedicated team of housekeepers each shift, fostering a cooperative and effective work environment.
- Cleaned, disinfected, and properly stored all equipment at shift's end, ensuring compliance with health and safety protocols.
Stock Take Controller
Ghekko
01.2005 - 01.2012
- Responsible for maintaining the supply and demand inventory, and ensuring that there are adequate stocks managed inventory balances.
- Optimized inventory levels to balance supply and demand effectively.
- Ensured sufficient stock availability to enhance sales performance.
- Improved order fulfillment rates, boosting customer satisfaction significantly.
- Managed inventory balances, reducing excess stock by 20%.
Education
GETC - Hygiene and Cleaning NQFL 1
Afriboom
Health and Safety
Afriboom
A-Z of Cleaning
Cleaning Service
Skills
- Familiar with health and safety regulations, including COVID-19 protocols
- Proficient in using industrial cleaning equipment and eco-friendly products
- Ability to work independently and as part of a team
- Knowledge of inventory management and restocking
- Product deliveries
- Hospitality management
- Table setting
- Complaint handling
- Strong leadership
Timeline
HouseKeeping
Marriott Hotel
01.2021 - Current
Runner\Waitress
Marriot Hotel
01.2020 - 12.2020
Room Service Supervisor
Hilton Hotel
04.2014 - 01.2020
Stock Take Controller
Ghekko
01.2005 - 01.2012
Health and Safety
Afriboom
A-Z of Cleaning
Cleaning Service
GETC - Hygiene and Cleaning NQFL 1
Afriboom