Jane Mnguni
EMALAHLENI,MP
Summary
Dedicated professional with strong communication and customer service skills. Experienced in fostering positive environments and engaging with diverse audiences. Committed to enhancing customer satisfaction and team collaboration.
Overview
10
10
years of professional experience
Work History
Babysitter
NOMALIZO DAY CARE CENTER
Kwamhlanga, South Africa
01.2019 - 09.2020
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed age-appropriate learning activities to promote cognitive and social skills.
- Communicated effectively with parents regarding child development and daily progress.
- Implemented behavior management strategies to foster a positive environment.
PROMONTER\ MANCHADISER
Unilever Food Solutions
Pretoria, South Africa
11.2013 - 09.2014
- Promoted product awareness through engaging presentations and demonstrations at various events.
- Assisted in executing marketing strategies to enhance brand visibility and customer engagement.
- Collaborated with sales team to provide product knowledge and support during promotional activities.
- Managed inventory levels for promotional materials, ensuring availability for events and campaigns.
Cashier Assistant
MR Price Group
Hatfield, South Africa
11.2010 - 08.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
Call Agent
Lifestyle Integrated
Pretoria, South Africa
03.2012 - 08.2012
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Implemented call scripts to enhance communication effectiveness and improve customer satisfaction rates.
- Collaborated with team members to streamline processes, reducing average call handling time significantly.
Education
GED -
MPUMALANG PROVINCE GOVERMMENT NKANGALA DISTRICT
Kwamhlanga, South Africa03-2020
High School Diploma -
EKANGALA COMPREHENSIVE HIGH SCHOOL
Ekangala, South Africa01-2009
Skills
- Reliability
- Problem-solving
- Time management
- Strong work ethic
- Following directions
Timeline
Babysitter
NOMALIZO DAY CARE CENTER
01.2019 - 09.2020
PROMONTER\ MANCHADISER
Unilever Food Solutions
11.2013 - 09.2014
Call Agent
Lifestyle Integrated
03.2012 - 08.2012
Cashier Assistant
MR Price Group
11.2010 - 08.2013
GED -
MPUMALANG PROVINCE GOVERMMENT NKANGALA DISTRICT
High School Diploma -
EKANGALA COMPREHENSIVE HIGH SCHOOL