Procreate
Hi, I’m
Jana Smith
Concept Artist & Illustrator
Cape Town,WC
Summary
Enthusiastic Concept Artist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Concept Art and Illustration industry. Ready to help team achieve company goals.
Overview
7
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Qatar AirwaysDoha, Qatar
Flight Attendant
08.2016 - 12.2021
Job overview
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
MEMEME Boutique Cape Town, South Africa
Sales Assistant
01.2015 - 06.2016
Job overview
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Referred customers to various services by evaluating needs and providing recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
Education
Academy of Digital ArtsCape Town, WC
Higher Certificate from Concept Art
01.2022 - 11.2022
Elizabeth Galloway Academy of Fashion DesignStellenbosch, WC
Diploma from Fashion Design
01.2012 - 12.2014
Skills
Visual storytelling
Character and background development
Digital illustration
Illustration
Digital imagery
Digital design
Image manipulation
Visual design
Customer relationships
Skilled in Procreate
Skilled in Adobe Photoshop
Software
Adobe Photoshop
Blender
Microsoft Office
Hobbies
In my spare time I find joy and inspiration through reading books, spending time with loved ones or going on spontaneous adventures.
Timeline
Academy of Digital Arts
Higher Certificate from Concept Art
01.2022 - 11.2022
Flight Attendant
Qatar Airways
08.2016 - 12.2021
Sales Assistant
MEMEME Boutique
01.2015 - 06.2016
Elizabeth Galloway Academy of Fashion Design
Diploma from Fashion Design
01.2012 - 12.2014